Product Managers at First Bank Nigeria

DUTIES & RESPONSIBILITIES

• Lead design, development, and implementation of bancassurance offerings aligned with business goals, ensuring compliance and managing relationships with partners.
• Conduct product-level analysis and monitoring to identify optimization opportunities, providing support and training to drive adoption and growth.
• Drive innovation and continuous improvement in bancassurance products and processes, serving as a subject matter expert and representing the team in meetings and presentations.
• Build cordial working relations with bank staff, key stakeholders and partners at all levels.
• Provide professional insurance advice to customers of bank to promote awareness and drive sales for Insurance partners.
• Set and monitor clear objectives to achieve the agreed partnership targets for the Bank.
• Implement coordinated processes to generate and track leads, and closed sales.
• Facilitate trainings on an ongoing basis to ensure staff knowledge is optimal.
• Carry out other responsibilities as assigned by the Unit head, Youth & Women Banking. 

JOB REQUIREMENTS

Education 

• Minimum Education:  Bachelor’s degree in business administration, Finance, Marketing, or related fields.
• Minimum of 2 years’ experience in product management or bancassurance within the financial services industry.
• Fair understanding of bancassurance products, client interactions, and workflows, with experience managing insurance integrations.
• Proven track record of successfully developing and launching bancassurance products, demonstrating analytical and communication skills, and a results-oriented mindset.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Extensive knowledge of competitor products and their application
• Banking structure, policies and procedures.
• Core Business Processes
• Data Gathering and Analysis
• Regulatory Compliance
• Project Management -Agile Methodology 
• Banking Operations
• Extensive knowledge of FirstBank’s services/products
• Relationship management

Skill/Competencies

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Interpersonal skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Selling and marketing skills
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details 
• Reasoning and Analytical Skill.
• Performance Measurement & Assessment Skill

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DUTIES & RESPONSIBILITIES

• Ensures implementation of Wallet acquisition strategies to meet defined targets. 
• Manages assigned channels of Wallet acquisition to ensure target achievement by the Business Units.
• Generates ideas to develop products and channels for Wallet acquisition.
• Analyses performances along Wallet activations to generate insights for decision-making
• Presents daily, weekly, monthly and quarterly performance reports across Wallet activation Channels to track target achievement.
• Relates with field sales officers to resolve/escalate issues so set targets are achieved.
• Ensures prompt resolution of issues/enquiries to satisfy internal customers to ensure the Bank is Top 3 in customer service. 
• Maintains security of information in line with the principles and policies in the Information Security Handbook. 
• Mine and pool customer data to track behaviors and design strategies for engagement. 
• Online marketing and customer acquisition.
• Data mining and interpretation for business development.
• Responsible and accountable for risk management of his/her business. 
• Work with the BUs to identify new markets that present opportunities for business.
• Consistently review the existing Products/Channels (monthly, Quarterly and Annually).
• Attend and make presentations at various SBUs monthly/quarterly performance review sessions. 
• Be a part of the technical implementation of products and channels by contributing to design, participation at UATs and Pilot Testing Exercises.
• Design Business Requirement Documents for implementations.
• Increase value derived from customer by devising strategies and processes that encourage upwards migration across Firstmonie Wallet Tiers.
• Carry out other responsibilities as assigned by the Head, Personal Banking. 
• Develop & implement strategies for the effective monitoring/tracking of Products.
• Work closely with M&CC, BU and other stakeholders to ensure FirstBank’s Consumer 
• products are highly visible in the market. 
• Coordination of market storms and other marketing drives to acquire new accounts.
• Initiate promotional activities/schemes in conjunction with reputable auto & equipment 
• vendors that are aimed at selling these products in a smart and creative manner. 
• Serve as a contact person for resolution of acquisition channel issues/challenges.

JOB REQUIREMENTS

Education 

• Minimum Education:   First Degree in any relevant discipline. 
• Higher degrees /MBA/professional certifications compulsory

Experience

• Minimum experience: 2 years of general banking experience.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Extensive knowledge of competitor products and their application
• Banking structure, policies and procedures.
• Core Business Processes
• Data Gathering and Analysis
• Regulatory Compliance
• Project Management -Agile Methodology 
• Banking Operations
• Extensive knowledge of FirstBank’s services/products
• Relationship management with Field force

Skill/Competencies

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Interpersonal skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Selling and marketing skills
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details 
• Reasoning and Analytical Skill.

go to method of application »

DUTIES & RESPONSIBILITIES

• Managing day-to-day portfolio activities, analyzing sales methods and costs, facilitating project reviews and analyzing key performance indicators.
• Managing current and domiciliary account variants which involves constantly evaluating the effectiveness of the product, design contest/initiatives/value build up in existing accounts and make necessary changes in the product depending on the market requirement.
• Support Branches, SBUs, Sales and Channels by providing product clarifications whenever inquiries are made.
• Support low performing Strategic Business Units in resolving their issues and providing product solutions thereby bringing them up the curve.
• Knowledge Management – Designing and update of Frequently Asked Questions (FAQs) and uploading the same on the portal to assist business units.
• Delivering training to our internal customers (Branch/Sales/Channel to meet the needs of the customer and thereby increased balances.
• Work with Treasury Department on the interest rates for domiciliary accounts to ensure our rates are highly competitive
• Design value proposition for individual segments such as mass market, affluent and HNI customers to ensure increased product intake and liability growth.
• Develops and monitors specific marketing campaigns (working with other relevant teams) to leverage market opportunities to ensure growth of low-cost current and domiciliary liability portfolio
• Drive and implements Bank-wide strategies to ensure product uptake, increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
• Leverage on partnerships and marketing campaigns to drive customer loyalty to achieve customer retention and on current and domiciliary portfolio growth
• Drive product development and management of current and domiciliary products to achieve product optimization and Profit generation.
• Cost control management and income maximization on current and domiciliary products to drive revenue generation
• Ensure resource planning and coordination for proper and timely job execution 
• Ensure external and internal resource management to ensure expenditure is in line with the business plan.
• Mine and pool customer data to track behaviors and design new initiatives for engagement 
• Engage EDMTA and M&CC for Online marketing to enhance customer acquisition.
• Data mining and interpretation for business development.
• Responsible and accountable for risk management of the business.
• Work with the SBUs to identify new markets that present opportunities for Business.
• Consistently review the existing Products (Weekly, Monthly, Quarterly and Annually).
• Attend and make presentations at various SBUs monthly/quarterly performance review sessions. 
• Timely preparation and dissemination of performance report, research and analytics.
• Preparation of Business requirement documents for new initiatives on existing and new product development.
• Ensure the profitability of existing and new products. 
• Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions. 
• Oversee Consumer Products life cycle, from inception to launch, to evaluation and refinement. 
• Develop & implement strategies for the effective monitoring/tracking of Products.
• Work closely with M&CC, SBU and other stakeholders to ensure the products are highly visible to both internal and external customers.

JOB REQUIREMENTS

Education 

• Minimum Education:   First Degree in any relevant discipline. Post graduate qualification in Business Administration and related certifications in Digital Product Management, Business & Data Analytics would be an advantage.

Experience

• Minimum experience: 2 years of general banking experience.

KEY COMPETENCY REQUIREMENTS

Knowledge

• Extensive knowledge of competitor products and their application
• Banking structure, policies and procedures.
• Core Business Processes
• Data Gathering and Analysis
• Regulatory Compliance
• Project Management -Agile Methodology 
• Banking Operations
• Extensive knowledge of FirstBank’s services/products
• Relationship management

Skill/Competencies

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Interpersonal skills
• IT and Computer appreciation
• Communications skills (written and oral)
• Selling and marketing skills
• Must be self-solution driven, proactive and have acceptable knowledge of the business environment
• Attention to details 
• Reasoning and Analytical Skill.
• Performance Measurement & Assessment Skill
• Supervisory Skills