POS Captain at Fort Knox Group

Job Summary

• The POS Captain will oversee and manage a network of POS agents, ensuring smooth daily operations, optimal transaction performance, and excellent customer service delivery.
• The role requires strong supervision, field monitoring, and operational coordination.

Key Responsibilities

• Supervise and support POS agents to ensure efficient daily transactions
• Monitor agent liquidity (cash/float levels) and escalate shortages promptly
• Ensure POS terminals are functional and report faults or downtime
• Track daily transactions and prepare performance reports
• Resolve customer and agent complaints quickly and professionally
• Conduct routine field visits to agent locations for monitoring and support
• Train new and existing agents on POS usage, compliance, and fraud prevention
• Ensure adherence to company policies, KYC, and regulatory standards
• Identify and report suspicious or fraudulent transactions
• Drive agent productivity, retention, and network expansion
• Serve as a liaison between agents and management

Requirements

• Minimum of OND / HND / BSc in any related field
• 1–3 years experience in POS operations, fintech, or agent banking
• Strong leadership and supervisory skills
• Good understanding of POS transactions and financial operations
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet targets
• Basic knowledge of Microsoft Excel/reporting tools
• High level of integrity and attention to detail

Key Skills:

• Team supervision & coordination
• Problem-solving and conflict resolution
• Field operations management
• Customer service orientation
• Analytical and reporting skills