Jobs at SENCE Nigeria

Job Summary: 

• The Operations Manager is responsible for managing daily business operations, optimising processes, and ensuring operational efficiency. This role requires leadership skills, a strategic mindset, and strong organizational abilities.

Key Responsibilities:

• Oversee day-to-day operations and ensure compliance with company policies.
• Develop and implement operational procedures and processes.
• Monitor and improve productivity, quality, and efficiency.
• Analyse operational data and prepare performance reports.
• Lead and mentor operational staff to achieve business goals.

Qualifications and Skills:

• Bachelor’s degree in Business Administration or related field.
• 3+ years of experience in an operational management role.
• Strong leadership, problem-solving, and project management skills.
• Proficiency in operational software and data analysis tools.

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Job Summary:

• The Customer Service Representative is responsible for providing excellent service and support to clients by handling inquiries, resolving issues, and ensuring a positive customer experience.
• This role requires strong problem-solving skills, excellent communication abilities, and a customer-centric approach

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer complaints effectively, ensuring satisfaction.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Identify trends in customer issues and suggest improvements to products or processes.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Bachelor’s degree in Business, Communications, or a related field.
• 3+ years of experience in customer service or a similar role.
• Exceptional verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in customer service software and CRM systems.