Customer Service Representative at SENCE Nigeria

Job Summary:

• The Customer Service Representative is responsible for providing excellent service and support to clients by handling inquiries, resolving issues, and ensuring a positive customer experience.
• This role requires strong problem-solving skills, excellent communication abilities, and a customer-centric approach

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer complaints effectively, ensuring satisfaction.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Identify trends in customer issues and suggest improvements to products or processes.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Bachelor’s degree in Business, Communications, or a related field.
• 3+ years of experience in customer service or a similar role.
• Exceptional verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in customer service software and CRM systems.