Resident Supervisor at Uleval Technology

Description

• The Resident Supervisor oversees all residential operations, including guest services, housekeeping, and maintenance.
• They serve as the "bridge" between upper management and frontline staff, ensuring the property meets luxury or brand standards while maintaining high occupancy and guest satisfaction

Key Responsibilities

• Operational Oversight: Manage daily check-ins, check-outs, and room assignments to ensure a seamless arrival and departure process.
• Staff Leadership: Schedule, train, and mentor teams in housekeeping, front desk, and maintenance departments.
• Guest Experience:Address and resolve complex guest concerns or complaints with empathy and professionalism.
• Quality Control: Conduct regular inspections of guest rooms and public spaces to maintain strict cleanliness and maintenance standards.
• Resource Management: Monitor supply inventory, manage departmental budgets, and oversee vendor relationships.
• Safety & Compliance: Enforce health, safety, and security protocols to protect guests, staff, and property assets.

Qualifications

• Education: A Degree in Hospitality Management, Business Administration, or a related field is typically preferred.
• Experience: Minimum of 2 – 4 years of supervisory experience in a hotel or residential setting.

Essential Skills:

• Communication: Ability to clearly relay management goals to staff and professionally represent the hotel to clients.
• Problem-Solving: Strong decision-making skills to handle "white-hot" issues or operational crises under pressure.
• Technical Aptitude: Proficiency in Property Management Systems (PMS) like Operaand modern AI-driven tools for scheduling and guest engagement.
• Organization: Expert ability to multitask and manage complex projects, such as building renovations or large community events.