Customer Sevice Engagement at Nicole Sinclair Consulting

Our client in the health and fitness industry is looking to hire a highly organized and process-driven Customer Service & Operations Specialist. The ideal candidate is detail-oriented, tech-savvy, experienced in managing customer interactions and operational workflows, with a proven ability to drive excellent customer satisfaction. This individual must be confident in taking ownership of daily operations, improving processes, and ensuring smooth cross-functional collaboration in a fast-paced environment.

KEY DUTIES & RESPONSIBILITIES

•  Serve as the primary point of contact for customer inquiries, complaints, and requests.
• Oversee and manage daily operational and administrative activities to ensure seamless customer experiences.
• Monitor workflows, identify inefficiencies, and implement process improvements.
• Plan, coordinate, and support internal and external events, liaising with vendors and service providers; track budgets, logistics, and post-event reporting.
• Maintain accurate documentation and operational records.
• Ensure high levels of customer satisfaction by addressing operational and service issues promptly.
• Prepare operational reports, performance summaries, and customer engagement metrics.
• Support leadership with scheduling, resource planning, and operational insights.
• Develop and implement strategies to improve member retention and engagement.
• Monitor inventory levels of office and operational supplies; ensure timely replenishment.
• Ensure studio rooms and facilities are fully prepared, organized, and optimized for daily operations.

QUALIFICATIONS/ EXPERIENCE/ KNOWLEDGE

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 4–5 years of experience in customer service with operations or administration exposure.
• Experience in project management and event coordination.
• Strong understanding of operational processes and CRM systems.
• Highly organized with strong attention to detail.
• Tech-savvy and comfortable using digital tools, reporting software, and CRM platforms.
• Excellent customer service, problem-solving, and interpersonal skills.
• Ability to take ownership, work independently, and thrive in a fast-paced environment.