Customer Service Representative at Kuddy Cosmetics

Job Summary

• We are seeking for a proactive and customer-focused female Customer Service Representative to manage customer inquiries, resolve complaints, and ensure an excellent service experience. The ideal candidate must possess strong communication skills, patience, and problem-solving ability.

Key Responsibilities

• Respond to customer inquiries via phone, email, social media, and in person.
• Handle complaints professionally and provide timely resolutions.
• Process orders, returns, and exchanges.
• Maintain accurate customer records.
• Follow up on pending issues to ensure customer satisfaction.
• Collaborate with sales and operations teams to resolve service challenges.
• Provide product/service information to customers.
• Maintain a positive, empathetic, and professional attitude at all times.

Qualifications

• Candidates should possess a Bachelor's Degree with 2-4 years experience.
• The ideal candidate must possess strong communication skills, patience, and problem-solving ability.