Jobs at FMR AGENCY

Job Summary

• We are looking for an Operations Manager to oversee branch operations and drive efficiency across all locations.

Key Responsibilities

• Supervise branch operations and teams
• Oversee financial reconciliation and reporting
• Monitor inventory and operational costs
• Ensure excellent customer experience and service quality
• Manage vendor and logistics performance
• Track KPIs and branch performance

Requirements

• 1-2years experience in operations, retail, hospitality, or service business
• Strong financial reconciliation & reporting skills
• Experience managing multi-location teams
• Proficiency in Excel/Google Sheets
• Strong leadership and problem-solving skills.

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Key Responsibilities

• Oversee and coordinate the day-to-day operations of the business.
• Lead, supervise, and manage staff to ensure high levels of productivity and performance.
• Monitor sales activities and implement strategies to achieve business objectives.
• Oversee the company’s social media presence and support marketing initiatives.
• Identify and implement innovative strategies to improve business performance and profitability.
• Ensure efficient operational processes and compliance with company policies.
• Prepare and present periodic reports on operational and business performance.
• Support the development and execution of business growth strategies.

Requirements

• Bachelor’s Degree in Business Administration, Management, or a related field.
• 2–4 years of relevant experience in business administration, operations management, or a similar managerial role.
• Professional certifications or management-related courses will be an added advantage.
• Demonstrated leadership and people-management skills.
• Strong business acumen with the ability to make sound operational decisions.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office Suite and digital business tools.
• Ability to think strategically, drive innovation, and deliver measurable results.

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Role Overview

• The Customer Service Representative will serve as the primary point of contact for customers at the Lekki store and across digital platforms including WhatsApp, phone calls, and Instagram.
• The role involves managing bookings, handling enquiries, resolving customer issues, and supporting sales through effective service recommendations.

Key Responsibilities
Customer Interaction:

• Welcome and attend to walk-in customers with professionalism and warmth
• Respond promptly to customer enquiries via WhatsApp, phone, and Instagram
• Provide accurate information about services, pricing, turnaround times, and care products
• Build strong customer relationships that encourage repeat visits and referrals

Bookings & Order Management:

• Accurately manage and log all walk-in and online bookings
• Track order status and proactively update customers on their shoes’ progress
• Liaise with the Yaba branch regarding shared orders, transfers, and updates
• Maintain accurate customer records and job logs

Sales & Upselling:

• Recommend services and products based on customers’ specific needs
• Upsell premium treatments, packages, and care products
• Support monthly sales targets by converting enquiries into confirmed bookings

Complaint Resolution:

• Handle customer complaints with empathy and professionalism
• Resolve issues promptly or escalate where necessary
• Follow up with customers to ensure satisfaction
• Report recurring complaints to improve service quality

Requirements

• 2–3 years of experience in customer service, retail, or hospitality
• Strong verbal and written communication skills in English
• Professional, calm, and customer-focused
• Highly organized with the ability to manage multiple enquiries simultaneously
• Comfortable managing communication across WhatsApp, Instagram, and phone
• Interest in sneakers, fashion, or lifestyle brands is an added advantage
• Honest, reliable, and proactive in handling responsibilities.

What We Offer

• Competitive Salary: N180,000 – N220,000 monthly
• A structured and supportive work environment
• Opportunity for growth within a fast-growing brand
• Staff discounts on services and products