Jobs at Talents and Skills Africa

Our Client a corporate technology solutions provider in the document copy/print/scan equipment, maintenance servicing, print management solutions industry is seeking a Mid-Level Engineer to join our dynamic and growing team. In this position, the Candidate will oversee all technical matters company-wide and manage the technical support team. You will work collaboratively with clients/users, the technical team, and various stakeholders within the company to ensure the delivery of all products in an efficient, timely manner.

JOB DESCRIPTION:

• Serve as the Engineering leader and Technical expert
• Answer questions and resolve issues brought forth by the engineering team members
• Create detailed engineering plans, processes, and procedures for engineering staff to use and abide by
• Propose and oversee budgets and timelines for engineering projects
• Check and confirm the accuracy of the work performed and the methods used by engineering staff
• Conduct various tests and quality assurance checks to verify the quality of completed projects
• Monitor and determine various staffing and training needs
• Hire, train, and supervise engineering staff members
• Spearhead various research and development initiatives to identify opportunities for new projects and improved processes
• Communicate and collaborate with other managers, suppliers, and contractors
• Prepare and deliver various engineering-related presentations, both internally and externally
• Operate in accordance with the organization’s employment, health, and safety, equal opportunities and other legal requirements, organizational practices, policies, and procedures
• Conduct regular status meetings with all necessary stakeholders
• Contribute to the planning and development of the organization.
• Deliver work within budget and agreed on targets.
• Support and develop line-managed staff to ensure they are enabled to carry out their areas of responsibility efficiently and effectively.
• Carry out Health and Safety risk Identification and assessments
• Establish and maintain a good working relationship with customers and other professionals.
• Ensure technical team trains customers properly
• Responsible for being properly trained
• Carry out any other duties commensurate with the job role.

JOB REQUIREMENTS:

• Leadership skills necessary to manage and develop a team
• Organizational competencies and project management skills to keep projects, processes, and the entire engineering team on track
• Self-motivated attitude with the ability to multitask and thrive in a timeline driven environment
• Interpersonal communication skills with expertise

EDUCATIONAL QUALIFICATIONS/EXPERIENCE:

• Minimum of a bachelor’s degree in engineering (Computer Science, Engineering, Elect. Elect. etc)
• Master’s degree in engineering management or business administration preferred
• 3 years of engineering experience, ideally in a managerial role

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The Technical/Field Service Engineer provides customer support, repair, testing of all equipment, and performs field service calls and installations as stated below:

Installation & Service support:

• Responsible for the installation of equipment, applications, and getting the final acceptance from the customer.
• Responsible for keeping equipment fully operational.
• Troubleshooting, diagnosing and resolving issues.
• Monitor and maintain computer networks.
• Prioritizing and managing workflow.
• Respond to customer’s calls, emails and act accordingly regarding issues.
• Maintain good and smooth communication with customers through different channels like phone, email and web.
• Maintaining procedural documents and reports
• Trains customers on the use of equipment and applications.
• Ability to learn and work on changing technologies.
• Establish and maintain good working relationships with customers and other professionals.

Installs upgrades:

• Handles in-house customer repairs
• Promote service replacement parts, service contracts
• Prepare quotations for service issue when the system out of warranty
• Prepare quotations for parts and service contract

Communication:

• Make sure that communication is clear and trustworthy.
• Generate a report after every visit to the customer to be submitted to your supervisor immediately after each visit
• Report to the management any unresolved problems

Training:

• Responsible for proper training of the customer
• Responsible for being properly trained

Receivables & Finances:

• Responsible for getting the acceptance documents for final payment
• Provide help to the sales coordinator to collect any remaining funds.
• Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair

Other issues for Operation:

• Participation on request to technical seminars or shows
• Provide all the necessary information to the sales coordinator to update the customer database.
• Provide all the necessary information to the sales coordinator to update the user list.
• Other duties as assigned

JOB REQUIREMENTS:

• Ability to work in adverse setting and climatic conditions
• Sound ability to diagnose problems with existing equipment and fixing them
• Ability to interpret technical issues through the non-technical description provided by their customers
• Ability to communicate fluently with the customers and should possess good customer service skills
• Enthusiastic, passionate, patient and should be a critical thinker
• The candidate should possess good logical skills and the ability to prioritize tasks
• The candidate should possess a pleasant disposition with the capability to be authoritative when necessary.
• Candidate should have clear and effective oral and written communication skills in the English language.
• Candidate should possess thorough knowledge and understanding of principle discipline and peripheral subjects.
• Candidate must have strong coordination, organization, and liaison skills.
• Candidate would manage any kind of technical work at the field even with little supervision.

EDUCATIONAL QUALIFICATIONS/EXPERIENCE:

Minimum Required Experience: 2-3 year(s)

Min Qualification: OND/HND/BSC COMPUTER SCIENCE, ELECT – ELECT.