Jobs at GN128 Solutions

• We are a business based in Lagos currently looking to hire a Customer Service Officer with sales and marketing experience to work in our office in Ikeja. You will be required to provide excellent customer support to our clients and also help with the marketing of our product/services.

Job Description/ Requirements

• You will be required to work as part of a team providing high quality customer support services via telephone and e-mail;
• Create & Manage marketing campaigns by working with our clients and suppliers;
• Identify & utilize cost effective & efficient sales/marketing channels;
• You will be required to generate new leads & business deals
• You will be will be responsible for liaising with our clients and maintain a high level of customers satisfaction;
• Your day-to-day tasks will be focused on providing excellent customer support services;
• You should be able to respond to customers' requests promptly and in a professional manner;
• You will be required to develop Telephone Scripts as needed;
• You will be required to work with less supervision;
• Your day-to-day tasks will be focused on achieving set goals & targets;

Skills:

• A result oriented Individual with a flexible approach to work;
• A fast learner who is keen to grow their marketing skills;
• An effective and confident communicator with the ability to influence situations;
• Very good level of English Language - both written and spoken;
• Excellent Telephone handling skills;
• Excellent Computer Literacy & Record Keeping Skills;
• Excellent Administrative and Organizational skills
• Possess an excellent personal drive and self-motivational skills;
• Strong orientation to achieving team's goals and targets set;
• Willingness to learn and develop;
• Team player open to share knowledge and to support your colleagues;
• Call Centre Experience will be an advantage;
• Professional attitude and orientation to details;
• Knowledge of Marketing Principles & Techniques;
• Knowledge of using LinkedIn, Facebook, Instagram;
• Knowledge of CRM Applications;

Experience

• Minimum of 12 months professional experience;
• Flexible work approach, self-motivated and organised;

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Role Description

• The ideal candidate will be responsible for conducting market and business research, managing client & staff applications and maintaining strong relationships with clients. This role requires excellent communication, research, and organizational skills, along with the ability to work independently and collaboratively.
• You will be required to work from our office in Ikeja Mon -Fri.

Key Responsibilities

Business Research

• Conduct market research to identify new clients, industry trends, and competitor activities.
• Gather data and insights to support decision-making and strategy development.
• Create & Manage marketing campaigns by working with our clients and suppliers;
• Identify & utilize cost effective & efficient sales/marketing channels;
• You will be required to generate new leads & clients.

Client & Candidate Management

• Schedule, organize, and participate in client meetings.
• Build and maintain strong client relationships to ensure satisfaction and repeat business.
• Manage client communications and act as the primary point of contact when needed.

Job Requirements

• Understand Our Internal Sales process for acquiring new clients & candidates;
• A Result Oriented Individual with a flexible approach to work;
• An effective and confident communicator with the ability to influence situations;
• Possess an excellent personal drive and self-motivational skills;
• Able to work with own Initiative plus challenge firmly held assumptions;
• Excellent command of English Language Written and Spoken;
• Excellent Telephone and Interpersonal skills;
• Minimum qualification HND;

Skills

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
• Proven experience in business research, proposal writing, or business development.
• Strong writing, editing, and presentation skills.
• Knowledge of tendering processes and requirements is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Self Motivated & Ambitious
• Critical Thinking & Result Oriented;
• Experience in using Teams, LinkedIn, Twitter, Facebook & Instagram [Essential];
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools.
• Ability to work under pressure and meet deadlines.

Experience

• Minimum of 2 year’s professional experience;
• Ability to create a new client base will be beneficial;
• Flexible work approach, self-motivated and organised;