Job Vacancies at KNN Corporate Services Limited

Job Purpose Statement

• Responsible for sales planning and developing Retail Sales & Operations strategies that drive standardization and innovation that establishes the business as the leader in redefining the role of retail touch points.
• Set up, train agents on how to operate and entrench capacity building in the Retail space and resources for our lottery products, to meet market demands.

Job Description

• Develop and implement strategies for agent acquisition such as a referral scheme etc.
• Develop agent retention strategies such as re-investment into agent empowerment.
• Develop and implement a feedback mechanism which gives insights from the company owned shops and customers with a view to understand and identify business critical issues to ensure the alignment of tactics and strategies.
• Maintain adequate agent training and constant communication.
• Conduct competitor intelligence and environmental scan analysis.
• Tracking and reporting on improvement of turnover and profit for both company owned shops and franchise agents.
• Provide regular qualitative work reports.

Skills and Competencies

• Strong analytical and administrative skills
• Excellent skills in Microsoft Word, Excel and PowerPoint (other presentation software a plus)
• Organizational and multitasking skills
• Good interpersonal and negotiation skills
• Good communication and presentation skills

Required Qualifications / Experience

• Bachelor’s Degree or equivalent in a relevant field
• Strong sales skills and knowledge of retail business
• 5 or more years of Retail and Channel commercial experience with at least 2 years spent in supervisory role
• Experience working in a fast-moving entrepreneurial environment

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Job Statement

• The job holder will serve as a subject matter expert on digital payments innovation, will identify and develop local technology collaborations and partnerships that will be critical in informing the team’s understanding of the technology landscape and for creating successful initiatives for financial inclusion
• This role will work actively with Payment Service Providers, Finance, the product team, and across the payment process management (end-to-end) with a view to significantly grow share of wallet of our customers and the corresponding revenues

Job Description

• Work closely with Finance, Technology, Operations and Products teams to drive timely, cost effective payment solution and process.
• Monitor and reconcile accounts
• Assist in reconciling subaccounts
• Act as liaison between various bank departments to facilitate account maintenance, resolve issues and escalate inquiries
• Maintain proficient knowledge of the rules and regulations, including but not limited to, the Central Bank of Nigeria Fintech Act
• Participate in weekly status calls
• Assist in maintaining policies, procedures, and risk assessments
• Compliance with all regulatory requirements
• New Product rollout including documenting business requirements, conceptualising, development, implementation, piloting, and market roll-out.
• Promote the use of alternative payment methods
• Develop customised, efficient, and cost-effective payment solutions for customers
• Competitive understanding of customer need identification and development of strategies and tactics to grow share and revenues
• Develop metrics for monitoring performance and periodic reporting

Required Qualifications / Experience

• Bachelor’s Degree or equivalent in a in a numerate course or any relevant field
• Minimum of 5 years work experience in digital financial services within a bank, mobile network operator or similar institution
• Strong awareness of the legal, regulatory & policy frameworks within Nigerian financial and mobile services sectors
• Deep knowledge of trends in the international digital financial landscape
• Familiarity and experience working or interacting with the regulators that oversee or influence mobile and financial markets
• Experience working in a fast-moving entrepreneurial environment

Skills and Competencies:

• Demonstrates a sound knowledge of Payments product range, including alternative payment methods
• Demonstrates a full appreciation for product launch best practices, product risk management, Payment System Risk Management etc
• Strong Product management and analytical skills
• Familiar with innovation strategies
• Excellent communication, interpersonal, persuasion and negotiation skills across a diverse range of senior stakeholders