Manager, Retail Sales and Online Business at KNN Corporate Services Limited

Job Purpose Statement

• Responsible for sales planning and developing Retail Sales & Operations strategies that drive standardization and innovation that establishes the business as the leader in redefining the role of retail touch points.
• Set up, train agents on how to operate and entrench capacity building in the Retail space and resources for our lottery products, to meet market demands.

Job Description

• Develop and implement strategies for agent acquisition such as a referral scheme etc.
• Develop agent retention strategies such as re-investment into agent empowerment.
• Develop and implement a feedback mechanism which gives insights from the company owned shops and customers with a view to understand and identify business critical issues to ensure the alignment of tactics and strategies.
• Maintain adequate agent training and constant communication.
• Conduct competitor intelligence and environmental scan analysis.
• Tracking and reporting on improvement of turnover and profit for both company owned shops and franchise agents.
• Provide regular qualitative work reports.

Skills and Competencies

• Strong analytical and administrative skills
• Excellent skills in Microsoft Word, Excel and PowerPoint (other presentation software a plus)
• Organizational and multitasking skills
• Good interpersonal and negotiation skills
• Good communication and presentation skills

Required Qualifications / Experience

• Bachelor’s Degree or equivalent in a relevant field
• Strong sales skills and knowledge of retail business
• 5 or more years of Retail and Channel commercial experience with at least 2 years spent in supervisory role
• Experience working in a fast-moving entrepreneurial environment