Jobs at Mulligan Hotel

Job Summary

• A Laundry Manager is responsible for running laundry department's day to day operations and also to deliver an excellent Guest experience while managing stock ordering and supplier relationships.
• Additional responsibilities include, up keeping training, performance evaluations, scheduling and supervising the personnel within the department.

Duties and Responsibilities

• Developing and putting into operation the current system and technical advancement in the field of Laundry operations.
• Formulating washing formula for stained loads.
• Ensuring the washing of linen and uniform as per standard.
• Maintenance and upkeep of all laundry equipment.
• Co-ordinating with the Engineering Department about their routine maintenance of the equipment.
• Develop new methods for increasing laundry efficiency.
• Coordinate with the maintenance team for outstanding repairs of machinery.
• Overall controlling and supervision of the Department.
• Training and coordination with supporting Departments.
• Record and monitor laundry cost.
• Make reports and recommendations when required.
• Oversee the laundry equipment preventive maintenance program.
• Approve distribution of linen to guestrooms and food and beverage department areas.
• Approve the Laundry staff duty roster.
• To ensure the uniform room inspects all uniforms daily for replacement and damage.
• Provide other duties and services as assigned by the Executive housekeeper.
• Coordinate with the maintenance team for outstanding repairs of machinery.
• Overall controlling and supervision of the Department.
• Training and coordination with supporting Departments.
• Record and monitor laundry cost.
• Make reports and recommendations when required.
• Oversee the laundry equipment preventive maintenance program.
• Approve distribution of linen to guestrooms and food and beverage department areas.
• Approve the Laundry staff duty roster.
• To ensure the uniform room inspects all uniforms daily for replacement and damage.
• Provide other duties and services as assigned by the Executive housekeeper.

Qualifications

• A Degree in Hospitality Management or its equivalent
• Experience in high-end city operation with large rooms division
• Good business mind and commercial flair
• Service minded and ability to involve and support operations
• Business savvy and good people skills.

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Job Description

• Handling all aspects of a busy hotel sales & marketing operation
• Organizing & participating in site visits and completion of all follow-up actions & documentation.
• Selling, supporting, and advising on all aspects of events.
• Coordination, promotion, and growth of the property’s attractions.
• Increasing brand awareness across all mediums.
• Make lists of potential clients and conduct surveys to identify guests actively seeking a hotel
• Contact guest via calls or arranged meetings to discover their needs and requirements
• Prepare and present sales proposals to potential clients, highlighting the best features and qualities of the hotel
• Provide guest with a list of available services and their accompanying prices and offer discounts when necessary
• Assist clients in selecting the most appropriate service that best meets their specifications and needs
• Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
• Collaborate with members of staff to ensure clients have a good time
• Monitor the guest service quality of the hotel to ensure customers are tended to appropriately
• Conduct price negotiations with guests on behalf of the hotel management to reach a favourable bargain for both parties.
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
• Set annual budgets and implement strategies effective for achieving set targets.

Qualifications & Skills

• Bachelor's Degree in Marketing, Social Management or related field.
• Minimum of 3year experience in a Sales / Marketing or relevant customer facing experience role.
• Strong digital skills with relevant qualification.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively
• Confident communication and presentation skills
• Self-motivator with the ability to achieve set goals & who can work well on their own initiative
• Hands on attitude to getting things done.
• Proven track record of exceeding sales targets
• Proficient in Excel, PowerPoint, Word, Canva (desirable) Experience using Opera, or a similar database management system (desirable).

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Responsibilities

• Lead and manage all aspects of food and beverage operations including but not limited to kitchen, restaurants, bars, banquet, outdoor catering, room service pool operation, and other recreation activities.
• Develop and implement strategic plans to maximize revenue, profitability, and guest satisfaction.
• Create innovative menus that align with market trends, dietary preferences, and company standards.
• Monitor and control food and beverage costs, inventory levels and control, and purchasing to ensure financial targets are met.
• Maintain high standards of food and beverage quality, presentation, and service.
• Train staff monthly, and motivate F&B staff, ensuring they deliver exceptional service and adhere to company policies.
• Conduct performance evaluations, provide feedback, and implement corrective actions as necessary.
• Ensure compliance with health, safety, and sanitation regulations, as well as liquor licensing laws.
• Interact with guests to ensure satisfaction, address complaints, and resolve issues in a timely manner.
• Work closely with other departments such as sales, marketing, and finance to achieve company goals and objectives.
• Prepare annual budgets, forecasts, and reports to track financial performance and make informed decisions.
• Coordinate and oversee special events, banquets, and conferences, ensuring flawless execution and guest satisfaction.
• Develop and execute sales and marketing initiatives to drive revenue growth and attract new customers.
• Collaborate with the marketing team to create promotional campaigns and special events.
• Ensure a maximum of 35% on food cost and 25% on beverage cost
• Ensure wastage control all the time.
• Lead departmental briefing and debriefing section daily.

Qualifications

• HND / BSc in Hotel Management
• Diploma or/and Certificate in Food and Beverage category in the related field
• Minimum of 2-3 years working experience as a Food and Beverage Manager
• Proficiency in communication and math skills
• Ability to work in a team and supervise the subordinates
• Quick decision making skills
• Guest oriented, outgoing and service minded
• Proficiency in the use of micros and other application program.