Latest Vacancies at WW Luxury Apartments

Job Summary:

The Resident Manager is responsible for overseeing the daily operations of the property, ensuring high standards of guest service, and managing staff effectively. This role serves as a key point of contact for both guests and staff, ensuring a seamless experience while enhancing property performance.

Key Responsibilities:

• Operational Oversight: Manage the day-to-day operations of the property, ensuring all departments adhere to company policies and operational guidelines.
• Guest Relations: Address guest inquiries, concerns, and feedback promptly and professionally, ensuring a high level of guest satisfaction. Actively engage with guests to promote positive experiences.
• Staff Management: Recruit, train, and supervise staff members; fostering a team environment and promoting professional development. Conduct regular performance evaluations and provide constructive feedback.
• Financial Management: Monitor budgets, financial forecasts, and expenditures to ensure the property operates within budgetary guidelines. Assist in financial reporting and analysis.
• Maintenance Coordination: Ensure the property is well-maintained and adheres to safety regulations. Coordinate with maintenance staff or external vendors to address repairs and upkeep.
• Event Coordination: Assist in planning and executing events, functions, or special services for guests, ensuring all arrangements meet established expectations.
• Marketing and Promotions: Collaborate with marketing teams to develop promotional strategies and packages that enhance revenue and attract guests.
• Policy Implementation: Ensure compliance with hotel policies, health, and safety regulations, and legal requirements; implement standard operating procedures as needed.
• Crisis Management: Address emergencies or unexpected situations promptly, liaising with necessary personnel and authorities to maintain guest safety and satisfaction.
• Reporting: Provide regular reports on operational performance, guest feedback, and staff performance to senior management.

Qualifications:

• Education: Bachelor\'s degree in Hospitality Management, Business Administration, or a related field preferred.
• Experience: Minimum of [insert number] years of experience in hotel management or a similar role, with a proven track record of successful operations management.

Skills

• Strong leadership and interpersonal skills to manage staff and foster a positive work environment.
• Excellent problem-solving and decision-making abilities.
• Strong organizational skills and attention to detail.
• Financial acumen, with experience in budget management and reporting.
• Proficient in property management systems and Microsoft Office Suite.

Physical Requirements:

• Ability to stand for long periods and perform physical tasks such as walking or lifting.
• Willingness to work flexible hours, including weekends and holidays, as required.

Working Conditions:

• Work in a hotel or residential property environment, which may require evening and weekend shifts.
• Fast-paced environment requiring effective time management and multitasking skills.

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Job Summary:

The Night Manager is responsible for managing the nightly operations of a hotel or resort, ensuring the highest level of service, safety, and guest satisfaction during the night hours. This role involves supervising staff, addressing guest needs, and maintaining security protocols throughout the property.

Key Responsibilities:

• Supervise Night Operations: Oversee all aspects of hotel operations during the night shift, ensuring that guests receive excellent service and that all areas of the property are well maintained.
• Guest Relations: Address guest inquiries, concerns, and requests promptly and professionally, ensuring a positive experience for all guests during their stay.
• Staff Management: Supervise night staff, including front desk personnel, security, housekeeping, and maintenance teams; allocate tasks and ensure staff are performing their duties effectively.
• Check-In/Check-Out Processes: Manage late check-ins and early check-outs, ensuring all procedures are followed and documentation is accurate.
• Financial Responsibilities: Handle night audit procedures, including balancing accounts, processing payments, and generating financial reports. Ensure accurate cash handling and record-keeping.
• Security Management: Monitor property security, ensuring the safety of guests and staff. Address any incidents or emergencies promptly and effectively, coordinating with security personnel as necessary.
• Maintenance Coordination: Address maintenance issues that arise during the night and coordinate with maintenance staff to ensure guest satisfaction and safety.
• Policy Enforcement: Ensure compliance with hotel policies and procedures, health and safety regulations, and legal requirements during the night shift.
• Communication: Maintain clear communication with day management staff regarding any issues or incidents that occurred during the night. Provide detailed handover reports at shift change.
• Event Coordination: Assist in managing any events or functions happening during the night, ensuring all arrangements meet established expectations.

Qualifications:

• Education: High school diploma or equivalent; a degree in Hospitality Management or Business Administration is preferred.

​​​​​​​Skills

• Strong leadership and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Good organizational skills and attention to detail.
• Financial proficiency with basic accounting knowledge.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Physical Requirements:

• Ability to stand for long periods and perform physical tasks.
• Willingness to work overnight shifts, including weekends and holidays.

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Job Summary:

The Hotel Accountant is responsible for maintaining the financial records of the hotel, ensuring accurate reporting, and managing financial transactions. This role involves preparing financial statements, overseeing accounts payable and receivable, budgeting, and assisting with audits. The Hotel Accountant plays a crucial role in financial planning, monitoring hotel performance, and ensuring compliance with financial regulations.

Key Responsibilities:

Financial Record Keeping:

• Maintain accurate financial records and ensure all transactions are documented.
• Process accounts payable and receivable, ensuring timely payments and collections.

Financial Reporting:

• Prepare and analyze financial statements, including balance sheets, income statements, and cash flow reports.
• Generate monthly, quarterly, and annual financial reports for management review.

Budgeting and Forecasting:

• Assist in the preparation of the annual budget and financial forecasts.
• Monitor financial performance against the budget and provide insights to management.

Audit and Compliance:

• Support internal and external audits by providing necessary documentation and explanations.
• Ensure compliance with financial regulations, policies, and procedures.

Revenue Management:

• Collaborate with the revenue management team to analyze revenue trends and maximize hotel profitability.
•  Maintain accurate records of all revenue-generating activities.

Financial Analysis:

• Conduct financial analysis to identify trends, variances, and areas for improvement.
• Provide recommendations for cost control and operational efficiency.

Tax Compliance:

• Ensure timely payment and filing of all federal, state, and local taxes.
• Maintain records for tax compliance and assist with tax audits as required.

Cost Control:

• Monitor expenses and implement cost control measures to enhance profitability.
• Work with department heads to identify budgeting needs and cost-saving opportunities.

Software Oversight:

• Utilize hotel management and accounting software efficiently for record-keeping and reporting purposes.
• Stay updated on accounting best practices and technologies relevant to the hospitality industry.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field; ICAN or ANAM designation is a plus.
• Minimum of 5 years of experience in hotel management or a similar role
• Proven experience in accounting or finance, preferably within the hospitality industry.
• Strong knowledge of accounting principles and financial regulations.
• Proficiency in accounting software (e.g., QuickBooks, Sage, or hospitality-specific software) and MS Office Suite.
• Excellent analytical, organizational, and problem-solving skills.
• Strong attention to detail and accuracy.

Working Conditions:

The Hotel Accountant typically works in an office environment within the hotel, and may occasionally need to interact with various departments. The position may require extended hours during peak times such as month-end closing and audits.

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Job Summary:

The Driver is responsible for transporting passengers and/or goods safely and efficiently to their designated locations. This role requires a strong commitment to safety, excellent driving skills, and a professional demeanor when interacting with clients and the public. The Driver must ensure that vehicles are maintained in good condition and comply with all traffic regulations.

Key Responsibilities:

Transportation:

• Safely drive passengers, employees, or goods to designated locations as per the schedule.
• Plan routes to ensure timely arrivals, taking into consideration traffic and weather conditions.

Vehicle Maintenance:

• Conduct routine inspections and maintenance of the vehicle, including checking oil levels, brakes, tires, and other essential systems.
• Report any mechanical issues and maintain records of vehicle maintenance.

Safety Compliance:

• Adhere to all traffic laws and regulations while driving.
• Maintain a clean and organized vehicle, ensuring safety and comfort for passengers.

Customer Service:

• Provide excellent customer service by greeting passengers, assisting with luggage, and addressing any concerns or inquiries.
• Maintain a professional and courteous demeanor at all times.

Documentation:

• Keep accurate records of mileage, fuel consumption, and other relevant documentation.
• Complete and submit trip reports, incident reports, and any other necessary paperwork as required.

Emergency Response:

• Be prepared to handle emergencies, including providing first aid when necessary and reporting incidents promptly.

Ad hoc Duties:

• Assist with other tasks as needed, such as loading or unloading goods, running errands, or providing support to other departments.

Qualifications:

• Valid driver’s license and a clean driving record.
• High school diploma or equivalent preferred.
• Previous experience in driving, transportation, or a similar role is a plus.
• Strong knowledge of local traffic laws and regulations.
• Excellent time management and organizational skills.
• Good communication skills and a friendly disposition.
• Ability to work flexible hours, including evenings and weekends, if necessary.

Working Conditions:

The Driver typically spends long periods on the road and may encounter varied weather conditions. This position requires the ability to sit for extended periods and perform physical tasks associated with loading and unloading, if applicable.

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Job Summary:

The Gym Instructor is responsible for providing fitness instruction, guidance, and motivation to members or clients, helping them achieve their fitness goals. This role includes designing personalized workout programs, leading group fitness classes, and maintaining a safe and welcoming gym environment. The Gym Instructor should possess strong communication skills and a passion for promoting health and fitness.

Key Responsibilities:

Fitness Instruction: 

• Conduct fitness assessments to evaluate clients\' current fitness levels and determine appropriate goals.
• Develop personalized workout programs tailored to individual client needs, fitness levels, and goals.
• Provide clear instructions on exercise techniques, safety, and proper use of gym equipment.

Group Classes:

• Lead and instruct group fitness classes, ensuring a fun and engaging atmosphere.
• Demonstrate proper form and technique for exercises during classes.
• Modify exercises for varying fitness levels to accommodate all participants.

Motivation and Support:

• Encourage and motivate clients to achieve their fitness goals and maintain a consistent workout routine.
• Provide ongoing support and guidance, including advice on nutrition and lifestyle changes as needed.

Facility Maintenance:

• Monitor gym facilities and equipment to ensure cleanliness and safety for all users.
• Address any maintenance issues or safety hazards promptly and report them to management.

Client Engagement:

• Build strong relationships with clients to promote retention and a sense of community within the gym.
• Conduct regular check-ins with clients to track progress and adjust workout plans as needed.

Compliance and Safety:

• Ensure adherence to health and safety regulations within the gym environment.
• Maintain certifications and stay updated on the latest fitness trends and techniques.

Administrative Duties:

• Keep accurate records of client assessments, progress, and workout plans.
• Assist with administrative tasks such as scheduling appointments or managing class registrations.

Qualifications:

• High school diploma or equivalent; a degree in Exercise Science, or a related field is preferred.
• Certifications from recognized organizations or a similar credential in personal training or group fitness instruction.
• Previous experience as a gym instructor or personal trainer is an advantage.
• Strong interpersonal and communication skills.
• Passion for fitness and a genuine desire to help others achieve their health and wellness goals.
• Basic knowledge of nutrition and wellness practices.
• Experience: Minimum of 3 years of experience in hotel operations, with prior experience in a similar role.

Working Conditions:

The Gym Instructor typically works in a gym or fitness center and may have flexible hours, including early mornings, evenings, and weekends. The role requires physical activity, including demonstrating exercises and helping clients with equipment.

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Job Summary:

The Hotel Cashier is responsible for managing cash transactions and providing excellent customer service to guests during check-in and check-out processes. This role involves handling payments for room charges, amenities, and services, as well as reconciling cash drawers and ensuring the accuracy of financial transactions. The Hotel Cashier plays a vital role in creating a positive guest experience while maintaining financial accuracy and security.

Key Responsibilities:

Guest Transactions:

•    Process guest check-ins and check-outs efficiently and accurately.
•    Handle cash, credit, and debit card transactions for room charges, amenities, and services.
•    Issue and maintain accurate receipts and invoices for all transactions.

Financial Management:

•    Reconcile cash drawers at the end of each shift to ensure all payments and charges are accurate.
•    Prepare daily financial reports and assist with the end-of-day closing procedures.
•    Manage and secure cash on hand and ensure compliance with hotel policies regarding cash handling.

Customer Service:

•    Provide exceptional customer service by addressing guest inquiries, concerns, and requests in a friendly and professional manner.
•    Assist guests with information regarding hotel services, amenities, and local attractions.

Record Keeping:

•    Maintain accurate records of transactions, including receipts, cash register reports, and credit card authorizations.
•    Ensure all documentation is complete and filed appropriately for audit purposes.

Collaboration with Other Departments:

•    Work closely with front desk staff and other departments to ensure seamless operations and guest satisfaction.
•    Report any discrepancies or issues to the front desk supervisor or manager immediately.

Compliance and Security:

•    Adhere to hotel policies and procedures regarding cash handling, security, and guest privacy.
•    Follow all safety and security protocols to protect hotel assets and guest information.

Additional Duties:

•    Assist with other front desk operations as needed, such as answering phone calls and assisting with reservations.
•    Participate in training sessions and team meetings to enhance service delivery and operational procedures.

Qualifications:

• High school diploma or equivalent; a degree in finance, hospitality management, or a related field is a plus.
• Previous experience in a cashier or front desk role in the hospitality industry is preferred.
• Strong numerical and computer skills, including experience with point-of-sale systems (POS).
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to accuracy.
• Ability to handle cash transactions securely and responsibly.
• Basic knowledge of hotel operations and services.

Working Conditions:

The Hotel Cashier typically works at the front desk of the hotel, interacting with guests on a daily basis. This role may require working flexible hours, including evenings, weekends, and holidays, depending on the hotel\'s operations.

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Job Summary:

The Chef is responsible for overseeing kitchen operations, preparing high-quality dishes, and managing kitchen staff. This role involves menu planning, food preparation, and ensuring that all meals are prepared to the highest standards of taste and presentation. The Chef will also maintain food safety and hygiene standards, control food costs, and contribute to menu development that aligns with the culinary vision of the establishment.

Key Responsibilities:

Menu Planning and Development:

• Create and design innovative menus that reflect current culinary trends and seasonal ingredients.
• Collaborate with management to develop pricing strategies that maintain food cost control while delivering quality.

Food Preparation:

• Oversee the preparation and cooking of all dishes to meet the established recipes and presentation standards.
• Ensure that all food is prepared in accordance with safety and hygiene regulations.

Kitchen Management:

• Manage kitchen staff, including hiring, training, scheduling, and performance evaluation.
• Foster a positive work environment that encourages teamwork and high performance.

Inventory and Cost Control:

• Monitor inventory levels and manage the ordering of food and supplies to maintain kitchen stock.
• Control food waste and implement cost-saving measures without compromising quality.

Quality Control:

• Ensure that all dishes are consistent in taste, presentation, and portion size.
• Conduct regular quality checks of food and kitchen equipment.

Safety and Hygiene Standards:

• Maintain a clean and organized kitchen that meets all health and safety regulations.
• Train staff on proper food handling techniques and kitchen safety practices.

Guest Interaction:

• Participate in special events, promotions, or tastings to engage with guests and receive feedback on food offerings.
• Address any guest concerns or dietary restrictions with professionalism and creativity.

Continuous Improvement:

• Stay updated on industry trends, culinary techniques, and new ingredients to enhance menu offerings.
• Seek feedback from staff and guests to identify areas for improvement.

Qualifications:

• Culinary degree or equivalent professional cooking experience.
• Previous experience as a Chef or in a senior kitchen role in a similar establishment (e.g., restaurant, hotel, or catering).
• Strong knowledge of various cooking techniques, cuisines, and presentation styles.
• Excellent leadership and team management skills.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong communication skills and a passion for culinary arts.
• Experience: Minimum of 5 years of experience in hotel operations, with prior experience in a similar role.

Working Conditions:

The Chef typically works in a busy kitchen environment, managing a team of kitchen staff and collaborating with the dining room staff. This role may require long hours, including evenings, weekends, and holidays, depending on the establishment\'s operating hours.

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Job Summary:

The Public Area Attendant is responsible for maintaining the cleanliness and appearance of all public spaces in the hotel or facility, ensuring a welcoming environment for guests and visitors. This role involves routine cleaning, sanitation, and upkeep of various areas, including lobbies, restrooms, hallways, and leisure facilities. The Public Area Attendant will work closely with the housekeeping team and report to the Housekeeping Supervisor or Manager.

Key Responsibilities:

Cleaning Duties:

• Clean and sanitize public areas, including lobbies, restrooms, elevators, stairwells, and corridors, ensuring high standards of cleanliness and hygiene.
• Dust and polish furniture, fixtures, and surfaces in public spaces.
• Vacuum carpets, mop floors, and clean windows as needed.

Restroom Maintenance:

• Monitor and clean restrooms regularly, ensuring they are stocked with necessary supplies (toilet paper, soap, paper towels, etc.).
• Ensure that all sanitary and hygiene standards are met in restroom areas.

Trash and Waste Management:

• Empty trash cans and dispose of waste appropriately throughout the public areas.
• Ensure recycling protocols are followed in appropriate areas.

Safety and Compliance:

• Report any maintenance issues or hazards in public areas to the supervisor immediately.
• Adhere to safety and cleanliness standards while performing duties to ensure Guest and Employee safety.

Guest Interaction:

• Maintain a friendly and professional demeanor while interacting with guests.
• Address any guest inquiries regarding facilities and amenities in a courteous manner.

Seasonal and Special Cleaning Projects:

• Participate in seasonal deep cleaning projects and special cleaning tasks as assigned by the supervisor.
• Assist with setting up and breaking down events in public areas when required.

Team Collaboration:

• Work cooperatively with other housekeeping staff and departments to ensure a smooth operation and high standards.
• Communicate effectively with team members and management regarding areas needing attention or improvement.

Qualifications:

• OND school diploma or equivalent preferred.
• Previous experience in housekeeping, janitorial services, or a related field is a plus.
• Strong attention to detail and commitment to cleanliness and hygiene.
• Good physical stamina and the ability to lift and move items as needed.
• Excellent communication skills and a friendly attitude.

Working Conditions:

Public Area Attendants typically work in a hotel, resort, or similar facility, and may be required to work various shifts, including weekends and holidays. The role involves bending, lifting, and standing for extended periods.

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Job Summary:

The Housekeeper is responsible for maintaining the cleanliness and overall appearance of hotel rooms, suites, and common areas. This role ensures that all areas meet the highest standards of cleanliness and hygiene to provide guests with a comfortable and pleasant environment. The Housekeeper will work as part of a team and report to the Housekeeping Supervisor or Manager.

Key Responsibilities:

Cleaning Responsibilities:

•  Clean and sanitize guest rooms, including bathrooms, kitchens, and living areas, according to established hotel standards.
• Dust and polish furniture, fixtures, and surfaces.
• Vacuum carpets and mop floors, ensuring they are left spotless.

Linen and Laundry Management:

• Change bed linens and towels, ensuring a fresh supply is available for guests.
• Collect and sort dirty laundry; assist with laundering and folding as necessary.
• Ensure that all laundry is neatly organized and returned to appropriate storage areas.

Inventory Management:

• Monitor and request cleaning supplies and equipment as needed.
• Ensure that all housekeeping carts are stocked with necessary supplies before each shift.

Guest Interaction:

• Respond promptly to guest requests for additional supplies or services (e.g., extra pillows, toiletries).
• Maintain a positive and professional demeanor while interacting with guests and providing assistance.

Safety and Compliance:

• Adhere to safety and hygiene standards while performing cleaning duties.
• Report any maintenance issues or safety hazards to the supervisor.

Team Collaboration:

• Work collaboratively with other housekeeping staff and departments to ensure efficient operations.
• Participate in team meetings and training sessions to enhance service quality.

Special Cleaning Projects:

• Assist with deep cleaning projects and seasonal cleaning initiatives as assigned.
• Conduct periodic inspections of guest rooms and common areas to maintain cleanliness standards.

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in housekeeping or a related field is a plus.
• Attention to detail and a strong commitment to cleanliness and hygiene.
• Ability to work independently and as part of a team.
• Good physical stamina to perform cleaning tasks, including lifting and moving furniture.
• Strong communication skills and a friendly attitude.

Working Conditions:

Housekeepers typically work in a hotel, resort, or similar environment. The role may require working weekends, holidays, and various shifts. Housekeepers may be on their feet for extended periods and may need to bend, lift, and move furniture or equipment

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Job Summary:

The Guest Service Agent serves as the primary point of contact for guests, providing exceptional customer service and ensuring a smooth and pleasant experience throughout their stay. This role involves handling reservations, check-ins, check-outs, and addressing guest inquiries and concerns effectively.

Key Responsibilities:

• Guest Engagement: Warmly welcome guests upon arrival, providing a friendly and professional first impression. Anticipate guests\' needs and respond to inquiries promptly.
• Reservations Management: Handle guest reservations, including bookings and cancellations, using the property management system (PMS). Confirm and update information as needed.
• Check-In and Check-Out: Manage the check-in and check-out process efficiently, ensuring all necessary documentation is completed and that guests receive all relevant information about the property and their stay.
• Billing and Payments: Process payments accurately for room charges, services, and any additional expenses. Provide accurate billing information and resolve discrepancies as necessary.
• Concierge Services: Assist guests with special requests, such as arranging transportation, recommending dining options, booking activities, and providing information about local attractions and events.
• Problem Resolution: Address guest concerns and complaints promptly and professionally, using problem-solving skills to ensure guest satisfaction and retention.
• Communication: Relay important guest information and feedback to management and relevant departments to enhance guest experiences and operational efficiency.
• Maintain Records: Keep accurate and organized records of guest interactions, special requests, and feedback for future reference and reporting.
• Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure guest needs are met and that the property runs smoothly.
• Safety and Security: Ensure compliance with hotel policies and procedures, including safety and security measures, to provide a safe environment for guests and staff.

Qualifications:

• Education: High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
• Experience: Minimum of 2 years of experience in hotel management or a similar role. Previous experience in a customer service role, preferably in the hotel or hospitality industry.

Skills:

• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in using property management systems (PMS) and other relevant software tools.
• Strong problem-solving skills with the ability to handle guest complaints and concerns professionally.
• Basic math skills for processing payments and handling cash.

Physical Requirements:

• Ability to stand for prolonged periods and lift moderate weights (e.g., luggage).
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Working Conditions:

• Work in a hotel or resort environment, often involving interaction with guests and staff in a busy setting.
• Exposure to varying guest needs and potential stress related to high occupancy levels or busy check-in/check-out times.

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Job Summary:

The Butler provides personalized service to guests in a hotel or residence, ensuring a high level of comfort and satisfaction. This role requires a combination of hospitality skills, attention to detail, and a thorough understanding of etiquette and service standards.

Key Responsibilities:

• Guest Relations: Greet guests upon arrival and provide a warm welcome, ensuring they feel comfortable and valued.
• Personalized Service: Anticipate guests\' needs and preferences, personalizing their experience by offering tailored services, such as preferred dining options, activities, and room arrangements.
• Room Setup & Maintenance: Prepare guest rooms according to established standards, including setup for special occasions (e.g., anniversaries, birthdays) and addressing any specific guest requests.
• Dining Services: Serve meals and drinks in-room or during private events, setting tables, and ensuring proper dining etiquette is followed. Assist in planning menus as needed.
• Concierge Duties: Provide information about local attractions, dining, and activities. Make reservations and arrangements for transportation, excursions, and events.
• Luggage Management: Assist guests with their luggage during arrival and departure, ensuring a seamless experience.
• Housekeeping Oversight: Coordinate with housekeeping staff to ensure cleanliness and upkeep of guest areas. Oversee laundry services as required.
• Event Coordination: Assist with planning and executing private events or functions, including seating arrangements and catering needs.
• Communication: Maintain up-to-date knowledge of hotel services and amenities, communicating effectively with other staff members to fulfill guest requests.
• Safety Protocols: Ensure guest safety and privacy at all times, following company policies regarding confidential information.

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Job Summary:

The Maintenance Technician is responsible for ensuring the proper functioning and maintenance of the property’s facilities and equipment. This role involves performing routine inspections, identifying repair needs, and carrying out corrective maintenance tasks to maintain a safe and comfortable environment for guests and staff.

Key Responsibilities:

• Preventive Maintenance: Perform regular inspections of equipment, systems, and facilities to proactively identify and address maintenance needs. Follow a schedule for preventive maintenance tasks.
• Repairs and Troubleshooting: Diagnose and repair issues related to electrical systems, plumbing, appliances, and general building structures. Respond promptly to maintenance requests from staff or guests.
• Facility Upkeep: Ensure the cleanliness and safety of all common areas, guest rooms, and facilities. This may include tasks such as painting, drywall repairs, flooring maintenance, and landscape upkeep.
• Equipment Maintenance: Maintain and repair tools and equipment, ensuring they are in good working order and safe to use. Keep inventory of maintenance supplies and request additional materials as needed.
• Safety Compliance: Adhere to health and safety regulations and practices, ensuring that all work performed complies with relevant guidelines and standards to maintain a safe environment.
• Emergency Response: Be prepared to respond to emergency situations, including plumbing leaks, electrical failures, ensuring issues are handled quickly and effectively.
• Documentation: Keep accurate records of maintenance activities, including work orders, inspections performed, and repairs made. Report on the condition of equipment and facilities to management.
• Collaboration: Work closely with other departments to coordinate maintenance schedules without disrupting normal operations. Assist in special projects as necessary.

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Job Summary:

The Admin/Procurement Officer is responsible for managing administrative functions and overseeing the procurement processes within the organization. This role combine’s administrative support with the strategic sourcing of goods and services required for the efficient operation of the business. The ideal candidate will ensure compliance with procurement policies, maintain vendor relationships, and manage inventory effectively.

Key Responsibilities:

Administrative Responsibilities:

Office Management:

• Oversee day-to-day administrative operations to ensure efficient office functionality.
• Manage office supplies, ensuring adequate stock levels and timely replenishment.
• Coordinate and schedule meetings, appointments, and travel arrangements for staff.

Documentation and Record Keeping:

• Maintain organized records of all administrative documents, contracts, and procurement files.
• Prepare and distribute internal communications, reports, and presentations as needed.

Support for Management:

• Assist senior management with various administrative tasks and special projects.
• Serve as the point of contact for internal and external inquiries.

Procurement Responsibilities:

Vendor Management:

• Research and identify potential vendors for goods and services.
• Negotiate contracts, pricing, and terms with suppliers.
• Maintain and update a database of approved vendors and supplier performance records.

Purchasing:

• Process purchase orders and ensure timely delivery of goods and services.
• Monitor inventory levels and manage stock replenishment to avoid shortages or overstock situations.

Compliance and Reporting:

• Ensure procurement activities comply with organizational policies and regulations.
• Prepare procurement reports, analyzing spending patterns and providing insights for cost reduction.

Cost Management:

•  Assist in budget preparation and monitor expenditures to ensure cost-effectiveness.
•  Identify opportunities for cost savings and process improvements within the procurement function.

Cross-Department Collaboration:

• Collaborate with various departments to understand their procurement needs and ensure timely delivery of required resources.
• Provide guidance on procurement best practices and policies to internal stakeholders.

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Proven experience in administrative support and procurement functions, preferably in a corporate or hospitality setting.
• Strong negotiation skills and experience managing vendor relationships.
• Proficiency in procurement software and MS Office Suite (Excel, Word, PowerPoint).
• Excellent organizational skills, attention to detail, and the ability to prioritize tasks effectively.
• Strong analytical and problem-solving skills, with the ability to make sound decisions.
• Effective communication and interpersonal skills.

Working Conditions:

The Admin/Procurement Officer typically works in an office environment but may occasionally require site visits to suppliers or vendors. The role may involve managing multiple priorities and deadlines.

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Job Summary:

The Hotel Supervisor is responsible for overseeing the daily operations of the hotel, ensuring a high standard of service and guest satisfaction. The supervisor will lead and coordinate the work of front desk staff, housekeeping, and maintenance teams, while collaborating with management to achieve hotel goals. This role requires strong leadership, communication skills, and the ability to resolve issues in a fast-paced environment.

Key Responsibilities:

Staff Management:

• Supervise front desk staff, housekeeping, and other hotel personnel.
• Train, motivate, and develop team members to provide outstanding guest service.
• Conduct performance evaluations and provide feedback for staff improvement.

Guest Services:

• Ensure exceptional customer service is provided at all times.
• Address guest inquiries, complaints, and concerns in a timely and professional manner.
• Oversee check-in and check-out processes to ensure smooth operations.

Operations Management:

• Monitor daily operations and ensure compliance with company standards and policies.
• Assist in managing inventory, ordering supplies, and maintaining equipment.
• Coordinate with other departments (e.g., maintenance, catering, and events) to fulfill guest needs.

Quality Control:

• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance.
• Implement and uphold standards for service excellence and presentation.

Financial Responsibilities:

• Assist in managing the budget and controlling operational costs.
• Monitor revenues, expenses, and inventory to meet financial objectives.
• Prepare reports on occupancy, revenue, and guest satisfaction metrics.

Health and Safety Compliance:

• Ensure adherence to health and safety regulations.
• Conduct training on safety practices and emergency procedures.

Community and Industry Engagement:

• Stay informed about industry trends and market conditions.
• Represent the hotel in local events and maintain relationships with community organizations.

Qualifications:

• High school diploma or equivalent; a degree in hospitality management or a related field is preferred. Minimum of 3 years of experience in hotel management or a similar role.
• Proven experience in hotel operations or a related field, with at least 1-3 years in a supervisory role.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Proficient in hotel management software and MS Office Suite.
• Knowledge of budgeting, forecasting, and financial analysis.

Working Conditions:

The role may require working evenings, weekends, and holidays. The hotel supervisor often works in a fast-paced environment and may need to handle various tasks simultaneously.

This job description can be customized based on specific hotel needs and requirements.