Butler at WW Luxury Apartments

Job Summary:

The Butler provides personalized service to guests in a hotel or residence, ensuring a high level of comfort and satisfaction. This role requires a combination of hospitality skills, attention to detail, and a thorough understanding of etiquette and service standards.

Key Responsibilities:

• Guest Relations: Greet guests upon arrival and provide a warm welcome, ensuring they feel comfortable and valued.
• Personalized Service: Anticipate guests\' needs and preferences, personalizing their experience by offering tailored services, such as preferred dining options, activities, and room arrangements.
• Room Setup & Maintenance: Prepare guest rooms according to established standards, including setup for special occasions (e.g., anniversaries, birthdays) and addressing any specific guest requests.
• Dining Services: Serve meals and drinks in-room or during private events, setting tables, and ensuring proper dining etiquette is followed. Assist in planning menus as needed.
• Concierge Duties: Provide information about local attractions, dining, and activities. Make reservations and arrangements for transportation, excursions, and events.
• Luggage Management: Assist guests with their luggage during arrival and departure, ensuring a seamless experience.
• Housekeeping Oversight: Coordinate with housekeeping staff to ensure cleanliness and upkeep of guest areas. Oversee laundry services as required.
• Event Coordination: Assist with planning and executing private events or functions, including seating arrangements and catering needs.
• Communication: Maintain up-to-date knowledge of hotel services and amenities, communicating effectively with other staff members to fulfill guest requests.
• Safety Protocols: Ensure guest safety and privacy at all times, following company policies regarding confidential information.