Resident Manager at WW Luxury Apartments

Job Summary:

The Resident Manager is responsible for overseeing the daily operations of the property, ensuring high standards of guest service, and managing staff effectively. This role serves as a key point of contact for both guests and staff, ensuring a seamless experience while enhancing property performance.

Key Responsibilities:

• Operational Oversight: Manage the day-to-day operations of the property, ensuring all departments adhere to company policies and operational guidelines.
• Guest Relations: Address guest inquiries, concerns, and feedback promptly and professionally, ensuring a high level of guest satisfaction. Actively engage with guests to promote positive experiences.
• Staff Management: Recruit, train, and supervise staff members; fostering a team environment and promoting professional development. Conduct regular performance evaluations and provide constructive feedback.
• Financial Management: Monitor budgets, financial forecasts, and expenditures to ensure the property operates within budgetary guidelines. Assist in financial reporting and analysis.
• Maintenance Coordination: Ensure the property is well-maintained and adheres to safety regulations. Coordinate with maintenance staff or external vendors to address repairs and upkeep.
• Event Coordination: Assist in planning and executing events, functions, or special services for guests, ensuring all arrangements meet established expectations.
• Marketing and Promotions: Collaborate with marketing teams to develop promotional strategies and packages that enhance revenue and attract guests.
• Policy Implementation: Ensure compliance with hotel policies, health, and safety regulations, and legal requirements; implement standard operating procedures as needed.
• Crisis Management: Address emergencies or unexpected situations promptly, liaising with necessary personnel and authorities to maintain guest safety and satisfaction.
• Reporting: Provide regular reports on operational performance, guest feedback, and staff performance to senior management.

Qualifications:

• Education: Bachelor\'s degree in Hospitality Management, Business Administration, or a related field preferred.
• Experience: Minimum of [insert number] years of experience in hotel management or a similar role, with a proven track record of successful operations management.

Skills

• Strong leadership and interpersonal skills to manage staff and foster a positive work environment.
• Excellent problem-solving and decision-making abilities.
• Strong organizational skills and attention to detail.
• Financial acumen, with experience in budget management and reporting.
• Proficient in property management systems and Microsoft Office Suite.

Physical Requirements:

• Ability to stand for long periods and perform physical tasks such as walking or lifting.
• Willingness to work flexible hours, including weekends and holidays, as required.

Working Conditions:

• Work in a hotel or residential property environment, which may require evening and weekend shifts.
• Fast-paced environment requiring effective time management and multitasking skills.