Latest Vacancies at Critical Rescue International (CRI)

Job title: Medical Officer - Concierge

Reporting To: COO

Department: Assist

Location:

Overall purpose of the job:Provision of comprehensive primary care medical services to patients in a clinical, virtual (telemedicine) and home environment.

Role& Responsibilities:

• Able to multitask and work with other healthcare staff to deliver primary medical care in a persons’ home, inourclinicor remotely via telemedicine.
• Thoroughly evaluate, examine, review systems, and discuss present and past medical history, and order and review investigations to determine a diagnosis and treatment plan.
• Refer patients to specialist consultants or diagnostics as needed through our Network of Hospitals and Physicians
• Ensures that history, examination, laboratory investigations and provisional diagnosis are written on case sheet
• Coordinating an individual’s rehabilitation process and participating where appropriate in providing recovery orientated services to restore normal functioning;
• Establishing links with a range of secondary health care providers and developing initiatives to enable patients access coordinated care that meets their needs
• Provide patient management in accordance with medical protocols and procedures
• All patient consultations must be accurately recorded in the clinical patient e-records within 24 hours of seeing the patient
• Submits daily reports and ensures data is accurate.
• Carries out other relevant duties as may be required my management.
• Comply with organization’s standard operating procedure.

Requirements

• Applicants must be technology savvy.
• He/She must demonstrate the highest level of communication skills and professional etiquette in interacting with patients.
• Have a passion for Patient-centered care.
• Be able to carry out clinic consultations, telemedicine and concierge home services.
• Able to use an Electronic Medical Recordtoensure good patient records and analysis of treatments.
• Medical Doctor degree from any accredited medical school
• Minimum of 3 years post NYSC experience in medical practice.
• Prior experience in Telemedicine Consultation is an advantage.
• Currently licensed by the Board of Medical and Dental Council of Nigeria to practice medicine in Nigeria.

K   Key Performance Indicators

• Quality of services rendered to patients
• Ability to project the brand and services of the company
• Quality of records and reports
• Continuous improvement of knowledge, skills, and abilities

Accountabilities.

• Maintaining good relationships with patients
• Attends continuing education and refresher education programs as required by employers, medical control and licensing or certifying agencies
• Maintains compliance with medical ethics, standards of practice, health and safety policies and CRI policies
• Maintains high level of confidentiality and professionalism

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Job title: Operations Officer

Reporting To:COO/CMA

Department: Clinic/Telemedicine/Assist

Location: Lagos

Overall purpose of the job: The ideal candidate will have the ability to create and maintain an efficient system of operation to support business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields especially in the start-up industry and working with small corporations.

Roles& Responsibilities:

• Build alliances and partnership with other organizations
• Establish and maintain business standards for accuracy, productivity, and reliability
• Manage the daily functions of the business chiefly, the digital health platform
• Spearhead various marketing campaigns to advertise and expand business reach
• Chase up leads and promote business goals and interests
• Regularly review productivity and make recommendations as needed
• Assist in establishing business development objectives and market the digital health platform to clients, collaborators and other relevant stakeholders
• Schedule and train staff to meet operational requirements
• Implement digital health policies and procedures
• Ensure compliance with current healthcare regulations, medical laws and ethics
• Keep track of telehealth software and updates, equipment and devices and manage inventory
• Liaise with appropriate units regarding ancillary telemedicine services, equipment and supplies
• Ensure patient records are current and accurate
• Maintaining confidentiality and impartiality while executing tasks
• Liaising with the IT department and clinic staff for thedevelopment of new tech products
• Using IT skills for work, such as maintaining patients' records using specific packages
• Keeping up to date with medical developments, new drugs, treatments and medications
• Liaising with IT in troubleshooting tech
• Supervise patient scheduling on our digital health platform
• Oversee registration of patients on the digital health platform
• Telemedicine coordination, SOP monitoring and monthly reporting.
• Communicate with patients regarding inquiries and complaints
• Ensure patient satisfaction
• Submits weekly progress reports and ensures data is accurate.
• Carries out other duties as may be required my management

K   Key Competencies

• Must be Lagos-based
• Proficiency with Microsoft Office
• Planning and organizing
• Strong organizational and communication skills
• Attention to detail
• Adaptability
• Customer service orientation
• Problem solving
• Judgment
• Decision-making
• Confidentiality
• 2+ years of experience in a similar role (Desirable)
• Strong ability to multitask
• Comfort working with multiple groups within the business
• Previous experience working in the healthcare and/or medical technology sector is desirable
• Ability to learn quickly, take initiative, take instruction, and work under pressure is an asset
• Most importantly we want creativity and energy!

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Description

Job title: Nurse

Reporting To: COO

Department: Assist

Location:

Overall purpose of the job:To plan and provide medical and nursing care to patients in a medical clinic, at home, in an ambulance, or in other settings who are suffering from emergent or chronic illness and/or injury.

Roles& Responsibilities:

• Able to multitask and work with other healthcare staff to deliver primary medical care in a persons’ home, and remotely via telemedicine.
• React effectively in emergency and non-emergency scenarios, demonstrating sound decision-making to benefit health
• To act as a resuscitation lead or team member for seriously injured patients while they are in an ambulance and/or clinic
• To perform minor surgical procedures.
• To administer medical first aid and Basic Life Support to patients.
• Triage and identify medical illness and/or injury
• Promotes patient's independence by establishing patient care goals; teaching patients, friends, and family to understand condition, medications, and self-care skills; answering questions.
• Assures quality of care by adhering to medical protocols; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following hospital and nursing division's philosophies and standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations.
• Resolves patient problems and needs by utilizing multidisciplinary team strategies.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from health care support personnel.
• Protects patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Documents patient care services by charting in patient and department records.
• Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains patient confidence and protects operations by keeping information confidential.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintains nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Contributes to team effort by accomplishing related results as needed.
• Observation and maintaining records of vital signs and level of consciousness
• To assess and treat new patients.
• Display expert clinical skills in managing the critical care of all categories of patients.
• Document medical history.
• Contribute to strategic planning and initiatives to advance standards of care excellence, improve patient outcomes and drive continuous improvement.
• Responsibility of patient care may be in a clinical, home, or ambulance environment
• To provide care in line with the telemedicine protocols.
• To participate in concierge home services.

Key Performance Indicators

• Quality of services rendered to patients
• Ability to project the brand and services of the company
• Quality of records and reports
• Continuous improvement of knowledge, skills, and abilities

Accountabilities.

• Maintaining good relationships with patients
• Attends continuing education and refresher education programs as required by employers, medical control and licensing or certifying agencies
• Maintains compliance with medical ethics, standards of practice, health and safety policies and CRI policies
• Maintains high level of confidentiality and professionalism