Operations Officer at Critical Recue International (CRI)

Job title: Operations Officer

Reporting To:COO/CMA

Department: Clinic/Telemedicine/Assist

Location: Lagos

Overall purpose of the job: The ideal candidate will have the ability to create and maintain an efficient system of operation to support business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields especially in the start-up industry and working with small corporations.

Roles& Responsibilities:

• Build alliances and partnership with other organizations
• Establish and maintain business standards for accuracy, productivity, and reliability
• Manage the daily functions of the business chiefly, the digital health platform
• Spearhead various marketing campaigns to advertise and expand business reach
• Chase up leads and promote business goals and interests
• Regularly review productivity and make recommendations as needed
• Assist in establishing business development objectives and market the digital health platform to clients, collaborators and other relevant stakeholders
• Schedule and train staff to meet operational requirements
• Implement digital health policies and procedures
• Ensure compliance with current healthcare regulations, medical laws and ethics
• Keep track of telehealth software and updates, equipment and devices and manage inventory
• Liaise with appropriate units regarding ancillary telemedicine services, equipment and supplies
• Ensure patient records are current and accurate
• Maintaining confidentiality and impartiality while executing tasks
• Liaising with the IT department and clinic staff for thedevelopment of new tech products
• Using IT skills for work, such as maintaining patients' records using specific packages
• Keeping up to date with medical developments, new drugs, treatments and medications
• Liaising with IT in troubleshooting tech
• Supervise patient scheduling on our digital health platform
• Oversee registration of patients on the digital health platform
• Telemedicine coordination, SOP monitoring and monthly reporting.
• Communicate with patients regarding inquiries and complaints
• Ensure patient satisfaction
• Submits weekly progress reports and ensures data is accurate.
• Carries out other duties as may be required my management

K   Key Competencies

• Must be Lagos-based
• Proficiency with Microsoft Office
• Planning and organizing
• Strong organizational and communication skills
• Attention to detail
• Adaptability
• Customer service orientation
• Problem solving
• Judgment
• Decision-making
• Confidentiality
• 2+ years of experience in a similar role (Desirable)
• Strong ability to multitask
• Comfort working with multiple groups within the business
• Previous experience working in the healthcare and/or medical technology sector is desirable
• Ability to learn quickly, take initiative, take instruction, and work under pressure is an asset
• Most importantly we want creativity and energy!