Latest Jobs at mDoc Healthcare

Job Requirements & Qualifications:

• Bachelor’s degree in Public Health, Health Sciences, Business, or a related field
• Minimum of 5 years’ experience in customer success, customer support, or other client-facing roles, preferably in health tech, digital services, or social impact organisations
• Strong experience with call centre operations, CRM/ticketing systems, SLA management, and customer success metrics (e.g., NPS, CSAT, CES)
• Proven ability to manage customer relationships, drive engagement, and improve retention
• Excellent communication and interpersonal skills; fluency in English required (Hausa is a plus)
• Empathy-driven approach and strong problem-solving skills
• Comfortable using digital tools, communication platforms, and basic data dashboards
• Highly organized and able to manage multiple priorities in a fast-paced environment
• Experience in chronic disease management, behavior change programs, or startup environments is an advantage

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• This role supports mDoc’s research and evidence-generation efforts across digital health and chronic disease care.

Key Responsibilities:

• Support research protocols, ethics (IRB submissions), and high-quality data collection
• Contribute to academic publications, conference abstracts, and literature reviews
• Work cross-functionally with clinical, coaching, data, ML, and tech teams
• Translate research findings into actionable insights for diverse stakeholders
• Support project management and research timelines

Requirements:

• Master’s degree in Public Health, Psychology, Behavioral Science, Health Informatics, or related field
• 1–3 years of research experience (digital health experience is a plus)
• Strong qualitative and quantitative research skills
• Excellent scientific writing and communication skills
• Curious, self-driven, and comfortable working in a fast-paced, startup environment
• Experience using AI tools for research and productivity is an advantage

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• This role supports the design, delivery, and scaling of mDoc’s tele-education and capacity-building programs across Africa.

Key Responsibilities:

• Support the design and implementation of tele-education and learning programs
• Contribute to curriculum development, training materials, SOPs, and quality tools
• Coordinate stakeholders, learning hubs, and subject matter experts
• Support monitoring, evaluation, reporting, and quality improvement efforts
• Assist with proposal development, partnerships, and business development initiatives
• Contribute to dissemination of learning through reports, publications, and conferences

Requirements:

• Bachelor’s degree in Education, Public Health, Social Sciences, Psychology, HR/Learning & Development, or related field
• 2–4 years of experience in program support, learning & development, project coordination, or digital/tele-education
• Strong organisational, documentation, and stakeholder coordination skills
• Comfortable working with data, virtual tools, and fast-moving teams