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  • Posted: Jan 14, 2026
    Deadline: Not specified
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  • We are a Telehealth information and technology firm primarily focused on Sub-Saharan Africa. We work at the intersection of patients and service providers to improve the quality of healthcare via technology solutions designed to impact lives.
    Read more about this company

     

    Customer Success Associate

    Job Requirements & Qualifications:

    • Bachelor’s degree in Public Health, Health Sciences, Business, or a related field
    • Minimum of 5 years’ experience in customer success, customer support, or other client-facing roles, preferably in health tech, digital services, or social impact organisations
    • Strong experience with call centre operations, CRM/ticketing systems, SLA management, and customer success metrics (e.g., NPS, CSAT, CES)
    • Proven ability to manage customer relationships, drive engagement, and improve retention
    • Excellent communication and interpersonal skills; fluency in English required (Hausa is a plus)
    • Empathy-driven approach and strong problem-solving skills
    • Comfortable using digital tools, communication platforms, and basic data dashboards
    • Highly organized and able to manage multiple priorities in a fast-paced environment
    • Experience in chronic disease management, behavior change programs, or startup environments is an advantage

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    Research Associate

    • This role supports mDoc’s research and evidence-generation efforts across digital health and chronic disease care.

    Key Responsibilities:

    • Support research protocols, ethics (IRB submissions), and high-quality data collection
    • Contribute to academic publications, conference abstracts, and literature reviews
    • Work cross-functionally with clinical, coaching, data, ML, and tech teams
    • Translate research findings into actionable insights for diverse stakeholders
    • Support project management and research timelines

    Requirements:

    • Master’s degree in Public Health, Psychology, Behavioral Science, Health Informatics, or related field
    • 1–3 years of research experience (digital health experience is a plus)
    • Strong qualitative and quantitative research skills
    • Excellent scientific writing and communication skills
    • Curious, self-driven, and comfortable working in a fast-paced, startup environment
    • Experience using AI tools for research and productivity is an advantage

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    Quality & Learning Associate

    • This role supports the design, delivery, and scaling of mDoc’s tele-education and capacity-building programs across Africa.

    Key Responsibilities:

    • Support the design and implementation of tele-education and learning programs
    • Contribute to curriculum development, training materials, SOPs, and quality tools
    • Coordinate stakeholders, learning hubs, and subject matter experts
    • Support monitoring, evaluation, reporting, and quality improvement efforts
    • Assist with proposal development, partnerships, and business development initiatives
    • Contribute to dissemination of learning through reports, publications, and conferences

    Requirements:

    • Bachelor’s degree in Education, Public Health, Social Sciences, Psychology, HR/Learning & Development, or related field
    • 2–4 years of experience in program support, learning & development, project coordination, or digital/tele-education
    • Strong organisational, documentation, and stakeholder coordination skills
    • Comfortable working with data, virtual tools, and fast-moving teams

    Method of Application

    Send your resume and cover letter to mdoc_recruiting@mymdoc.com

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