Latest Jobs at eHealth Africa (eHA)

Category: Operations

Purpose of the Position

• The EOC Administrative Coordinator oversees a variety of administrative and technical services to support activities of the Emergency Operations Center (EOC).
• S/he ensures quality services are rendered at the front desk and points of contact for internal and external stakeholders.

What You’ll Do

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
• Organizes and facilitates meetings, conferences, and other special events. Sets up meeting rooms with appropriate technology and arranges lunches, dinners, and refreshments for meetings.
• Oversees all secretarial/clerical duties including recording and transcribing minutes of meetings, photocopying, fax, and mailing. Assists in managing all technical equipment (printers, computers, projectors, etc.)
• Responsible for assigning daily tasks and overseeing the maintenance of electronic and Physical copy filing systems, and modifies documents including correspondence, reports, drafts, and emails.
• Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.
• Supervises entries, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the EOC. Organizes and maintains electronic and paper filing systems for EOC resources, tools, and materials, including files on the shared drive.
• Ensure general administrative/Technical support to the EOC Office staff and Partners as required are provided.
• Maintains a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, VPN, Email Routing, and HTTP. Investigates, diagnoses, and solves computer software and hardware faults.
• Installs maintains, configures, and troubleshoots telecommunication infrastructure, including VOIP phones, AP’s, WLAN controllers including servers, printers, computers workstations, etc.
• Performs any other duties assigned by Management.
• Provides technical support to troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.

Who You Are

• Bachelor's Degree from a recognized academic institution in Business Administration, Computer Science, Management or any related field.
• Minimum of five (5) years Technical administrative support experience preferably in an International NGO or an equivalent combination of education and experience.
• Demonstrated knowledge of software and troubleshooting.
• Able to communicate by various modes such as verbally in-person, Mobile phone, pager, and direct connect/radio.
• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.
• Excellent interpersonal communication skills, organizational skills, and great attention to detail. Must be able to work as a member of a team and possess the good problem-solving skills.
• Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
• Proficiency working within specialized software utilized in the program

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

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Department: Operations
Employment Type: Full Time National - Fixed Term

Purpose of the Position

• The Secretary will assume the duty of clerical and administrative support in order to optimize workflow procedures in the office.
• S/he will assist colleagues and executives by supporting them with planning and distributing information.
• S/he will be the point of reference for all queries, requests or issues and will be an integral part of the company’s workforce.

What You’ll Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Work with the National Incident Manager by answering phone calls and redirect them when necessary
• Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
• Helping prepare for meetings and managing databases
• Prepare and disseminate correspondence, memos, and forms
• File and update the contact information of employees, customers, suppliers and external partners
• Support and facilitate the completion of regular reports
• Maintaining diaries and arranging appointments
• Implementing new procedures and administrative systems
• Liaising with relevant organizations and clients
• Coordinating mail-shots and similar publicity tasks
• Develop and maintain a filing system
• Check frequently the levels of office supplies and place appropriate orders
• Make travel arrangements for the National IM when the need arises.
• Document expenses report by performing basic bookkeeping tasks.
• Must be able to meet deadlines in a fast-paced and quickly changing environment as well as a proactive approach to problem-solving with strong decision-making skills. 
• Adheres to Policies and procedures.
• Adheres to eHealth Africa code of conduct as well as ethical standards.
• Is consistently at work and on time.
• Attends and participates in staff meetings, training classes, and supervision. Presents complex ideas and anticipates potential objections. 
• Clearly communicates any ramifications of decisions and issues to project stakeholders, and presents alternatives.
• Supervises and writes reports on the program for management and donor agencies.
• Ensures compliance with laws and regulations.

Who You Are
The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job:

• Hold a Bachelor's Degree in Business Administration, Social Sciences, Secretarial Studies and Administration or any related discipline.
• Minimum of 4 years Secretarial experience with the Public Health Sector, NGO, multinational, Blue chip industry.
• expert use of technology; Ms office suites, printers, scanners, photocopiers,
• professional certification as an administrative  professional IAAP certification
• Proven work experience as a secretary or administrative assistant
• Familiarity with office organization and optimization techniques
• High degree of multi-tasking and time management capability
• Excellent presentation, written and verbal interpersonal communication skills
• Must possess a high level of integrity, Professionalism, and responsibility

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Category: Software Engineering
Employment Type: Full-Time (National Employee)

Purpose of the Position

• The Technical Project Manager will work with the team to develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development life cycle;
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions;
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code;
• Prepare and install solutions by determining and designing system specifications, standards and programming.

What You’ll Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Leads development teams, establish development standards and Agile software development practices.
• Collaborates with product and project management, Quality Assurance, Support, Marketing, and executive management to ensure the development team meets software release schedules, goals, and objectives.

Leadership:

• Ensure that project initiatives and tasks are prioritized and being executed according to project schedules and technical best practices.
• Monitor ticket queues to make sure work is not sitting unassigned or staying at an in-progress state for times that violate SLAs.
• Effectively communicate on the development and operational support work status and priority setting.
• Maintain an understanding of current technologies, their trends, business strategies and capabilities, and their implications on the current environment.
• Strong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.

System Analysis:

• Participate in the design, development, and integration of systems and solutions to support business needs.
• Facilitate the development and documentation of business processes and assist in driving the formulation, scoping, and development of overall technical/ business solutions.
• Identify and document gaps between current and future business processes.
• Leads in performing feasibility analysis considering technical, infrastructural, organizational and economic aspects to alternative solutions.

Application & System Support:

• Apply technology to business processes with the goal to optimize, leverage, and standardize the use of business systems.
• Collaborate with the internal project team to resolve identified issues.
• Ensure that troubleshooting is conducted from the Run Book.  The Run Book should be constantly referenced and updated.
• Support and improve the tools for continuous build and deploy, automated testing, logging, security, monitoring and release management from development to production

Development:

• Performs a Technical Lead role on assigned projects and ensures compliance with Project Management methodologies.
• Leverage Scrum and Kanban Agile development practices.
• Be hands-on and actively review code alongside the team, with time balanced between development, code review, and management.
• Assist in building continuous integration systems.
• Participate in architectural and code reviews
• Ability to write reports, business correspondence, and procedure manuals. English is the spoken and written language
• Ability to effectively present information and respond to questions from executive and senior managers, employees, the general public and clients/partners
• Keywords:  JavaScript, Git, ReactJS, AngularJS, AJAX, CSS3, Python, Visual Basic C++

Who You Are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:

• Master’s Degree in Computer Science, Computer Engineering, Software Technology, or other related field or equivalent years of education and work experience or any related field.
• Minimum of 7years of software development and delivery experience, 5+ years in a lead architecture role, 7+ years as a delivery manager with a proven track record of on-time and on-budget delivery of enterprise-scale software applications, 5+ years working with blended onshore/offshore development and QA teams.
• Hands-on experience in applying Lean/Six Sigma to software development metrics.
• Experience managing continuous integration with test automation.
• Fluent in software developments and architecture paradigms and techniques, with the ability to provide the best mix of these techniques with high quality, scalable, flexible, and reliable solutions while keeping up with the Company’s growth.
• Experience with building enterprise-scale, distributed, high-performance, mission-critical software applications is required.
• Experience building and managing large development organizations to deliver enterprise-scale software application projects which are innovative, timely, well-planned, cost-effective, and based on sound IT principles is required.
• A strong technical background and the capability of understanding the complete RITE Solution Suite landscape including data, integration, applications, and infrastructure is required.
• Knowledge and expertise in the development of software using different technologies, delivery models, processes, and controls.
• The ability to assess and learn new technology quickly and capability to adapt rapidly to changing business requirements are required.
• Experience with business rules management systems and decision engines is a plus.
• Deep technical knowledge of databases, distributed networks, a modern programming language such as Java, device integration, security, and application integration technologies
• Strong analytical thinking, problem-solving, and organizational skills, with attention to detail.
• Proven ability to successfully handle multiple projects and meet critical deadlines.
• A team player with excellent interpersonal skills and a commitment to relationship-building for the Company, both internally and externally.
• Ability to work with clients/staff of diverse cultural, socioeconomic and ethnic backgrounds.
• Experience with technology systems, informatics and strategic planning.
• Demonstrated executive/managerial skills, including experience managing complex programs.
• Demonstrated ability to manage complex budgets, develop staff, and work with executive management on both short and long-term strategic planning.
• Demonstrated capacity to effectively communicate via writing, public speaking and interpersonal interactions.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

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Department: Programs and Impact

Purpose of the Position

• An eHealth Africa-led consortium comprising Society for Women Development and Empowerment in Nigeria, Middle Space Consulting, and The Busara Center for Behavioral Economics, has been contracted to implement the Accelerating Nutrition Results in Nigeria (ANRiN) Project in Kaduna state.
• The Project, financed by World Bank and the Global Financing Facility (GFF) will contribute to the reduction of the burden of malnutrition in Nigeria through the use of cost-effective and sustainable strategies to deliver nutrition, adolescent health, and family planning services at the community level in 12 LGAs of the state (Kaduna North, Chikun, Kajuru, Kachia, Kagarko, Jaba, Zango Kataf, Kaura, Jema’a, Sanga, Kaduna South, and Ikara).
• The Communications Coordinator will be responsible for managing project communications for the eHealth Africa-led consortium’s implementation of the ANRiN program. 

What You’ll do 

• Develop a communications strategy and implementation plan for the project
• Develop high-quality, engaging written and multimedia content for the project, presenting our work, resources, and impact clearly.
• Design and lead of production of print materials (posters, banners, leaflets, cards) and other promotional materials as required
• Support the consortium with the development and dissemination of social behavioral change communications (SBCC) materials 
• Support the organization and implementation of beneficiary sensitization campaigns
• Engage external audiences online, through creative use and effective management of digital channels, including the eHA website, social media, newsletter, and email.
• Ensure the project features on relevant external websites and that our work is promoted via appropriate third-party online channels. 
• Create and implement communication plans around key project events/pieces of work e.g MNCHW 
• Manage our multimedia resources, including developing and maintaining the photo library, and when appropriate work with consultants to produce digital content to promote our work. 
• Monitor, record, evaluate and report performance statistics and successes.
• Support the project management team with the development of planned monthly, quarterly and annual internal communications content
• Support the project management team with the development of planned monthly, quarterly and annual reports
• Any other duties assigned by the Project Director

Who You Are

• B.Sc Degree in a related field and professional certification is required
• A Masters Degree is an added advantage
• Minimum of 4 years cognate experience, NGO experience is an added advantage
• Prior experience working on a nutrition or adolescent health project, or a project with a strong SBCC component is an added advantage
• Prior experience conducting co- design workshops and developing IEC materials
• Prior experience developing communication strategies 
• Must have the ability to manage conflicts and resolve problems effectively.
• Change agility and resourcefulness, respond appropriately to risk and uncertainty.
• Strong creative, non-technical writing skills,
• Excellent organizational, analytical, and assessment skills and project management skills.
• Ability to develop communications plans to synchronize with project goals
• Understanding of digital communications channels, including electronic & print media.
• Proven record in building digital media platforms, notably social media 
• Ability to build consensus and work with diverse groups of people.
• Ability to represent eHA effectively to external audiences 
• Ability to meet deadlines under extreme pressure.
• Knowledge of Analytics, SEO, SEM & PPC.
• Excellent writing, copyediting and proofreading skills and sound technical ability

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment. 

Above All

• We believe strongly in our mission and our core values and our teams are most successful when they do also.

Impact & Quality:

• We push ourselves to maintain high standards ensuring that we produce the most meaningful results in everything we do, no matter how big or small.

Innovative Problem Solving:

• We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

Integrity:

• We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.