Latest Jobs at Ecobank Nigeria

JOB CONTEXT 

• The Investigation Officer is responsible for carrying out investigations into reported cases and complaints, and for making concise recommendations to Management.

KEY RESPONSIBILITIES

FINANCIAL 

• Ensure that bank’s fund is recovered from any necessary investigation cases promptly.
• Defend the bank’s interest in court/mediation sessions as a result of investigated cases.

PROCESS 

• Prepare investigation report of customers’ complaints and reported fraud incidents stating findings, conclusions and making appropriate recommendation(s).
• Forward report to Management for approval of recommendations.
• Communicate approved recommendation to HR and other relevant departments for implementation.
• Follow-up on implementation of approved recommendations with relevant departments.
• Prepare summary on all approved investigation reports 
• Review, investigate and respond to all enquiries from law enforcement agencies and financial institutions 
• Prepare and forward the bank’s response(s) to the enquiries of the relevant regulatory and Law enforcement Agencies/Authorities
• Identify vulnerabilities and fraud prevention strategies to prevent loss to the bank.
• Ensure prompt responses to all fraud/incident alerts sent from branches, Contact Centre and other external bodies.
• Ensure prompt follow up on issues raised by branches, Contact Centre and other external bodies in incident reports.
• Attend and defend the bank’s interest in all court/mediation session that arose from investigated cases.
• Maintain the bank’s NIBSS portal and upload reported fraud cases on the portal.

JOB PROFILE

Experience & Qualifications

• Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications is an additional advantage)
• Minimum of 5 year working experience in similar function
• Skills, Capabilities & Personal attributes

Articulate 

• Strong interpersonal skills 
• Maintain high level writing skill

Knowledge

• Strong knowledge of banking operations, audit, products & customer segmentation
• Strong accounting knowledge

Personalities and Attributes

• Paying attention to details
• Honest, punctual, trustworthy and very hardworking
• Always ready to add value to the system

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JOB CONTEXT 

• The Team Lead, General Fraud is responsible for the coordination of General Fraud Investigation, giving direction 
• and purpose to Direct reports and ensuring quality investigation reports are produced for Management’s decision.
• To investigate reported General Fraud cases and make appropriate recommendation(s) to management.
• To ensure implementation of all approved recommendations.
• To ensure prompt responses to enquiries from Regulatory authorities, law enforcement and security agencies 
• on issues relating to the bank.
• To follow up on recoveries of stolen funds.

KEY RESPONSIBILITIES

Business and Financial performance 

• Ensuring investigations are conducted with minimal or no extra cost on the Bank.
• Ensuring judicious use of all Bank’s assets at our disposal in the Unit.
• Ensure that bank’s fund is recovered from any necessary investigation cases promptly.
• Defend the bank’s interest in court/mediation sessions as a result of investigated cases.

Customer Excellence 

• Ensuring empathy towards complainants’ complaints.
• Ensuring Ecobank’s RACE – IT culture reflects in all investigation reports.
• Collaborate with other units to ensure quality investigation reports are written.
• Lead and Guide Direct Reports in ensuring quality investigations is achieved on cases assigned.
• Motivate, inspire, coach, and mentor all Direct Reports (Investigation Officers).
• Encourage and foster a congenial working environment to enable the team achieve excellence through teamwork and operational efficiency.
• Be a champion of Ecobank RACE – IT core values in the Region.
• Leadership and people management 

Process, control and operational performance 

• Special investigation of high-profile cases requiring technical skills.
• Prepare investigation report of customers’ complaints and reported fraud incidents stating findings and make appropriate conclusions and recommendation(s).
• Forward report to Management for approval of recommendations.
• Communicate approved recommendation to HR and other relevant departments for implementation.
• Liaising with regulatory authorities especially CBN and NDIC to ensure that there is no adverse effects and sanction on the bank.
• Follow-up on implementation of approved recommendations with relevant departments.
• Prepare summary on all approved investigation reports. 
• Review, investigate and respond to all enquiries bank wide from law enforcement agencies and financial institutions.  
• Prepare and forward the bank’s response(s) to the enquiries of the relevant regulatory and Law enforcement 
• Agencies/Authorities.
• Identify vulnerabilities and fraud prevention strategies to prevent loss to the bank.
• Ensure prompt responses to all fraud/incident alerts sent from branches, Contact Centre and other external bodies.
• Ensure prompt follow up on issues raised by branches, Contact Centre and other external bodies in incident reports.
• Prepare monthly summary of approved reports for each investigation officer for Manager, Investigation Services’ review.
• Attend and defend the bank’s interest in all court/mediation session that arose from investigated cases.
• Maintain the bank’s NIBSS portal and upload reported fraud cases on the portal.
• Review of investigation reports of subordinates (Senior Investigation Officers and Investigation Officers).
• Mentoring of team members especially on report writing and investigation of difficult and knotty cases.
• Ensuring that investigation activities of direct reports are conducted in a fair and unbiased manner to avoid customers’ aggravation.
• Bank wide training of staff through the preparation and publishing of learning points on cases investigated.

Strategic initiatives 

• Identifying vulnerabilities in the system and ensuring the blockage of such.
• Proffering continuous process improvements for management’s consideration.

JOB PROFILE

Experience & Qualifications

• Minimum of 2nd class lower in first degree/equivalent. 
• Professional Qualification is an added advantage
• Fraud investigation experience and suitable qualification

Skills, Capabilities & Personal attributes

• Excellent verbal and written communication and presentation skills
• People management and team leadership skills
• Unquestionable integrity
• Strong knowledge of banking operations and audit skills
• Strong negotiation and interview skills
• Technology savvy and great data analytical skills