Team Member, General Fraud Investigation at Ecobank Nigeria

JOB CONTEXT 

• The Investigation Officer is responsible for carrying out investigations into reported cases and complaints, and for making concise recommendations to Management.

KEY RESPONSIBILITIES

FINANCIAL 

• Ensure that bank’s fund is recovered from any necessary investigation cases promptly.
• Defend the bank’s interest in court/mediation sessions as a result of investigated cases.

PROCESS 

• Prepare investigation report of customers’ complaints and reported fraud incidents stating findings, conclusions and making appropriate recommendation(s).
• Forward report to Management for approval of recommendations.
• Communicate approved recommendation to HR and other relevant departments for implementation.
• Follow-up on implementation of approved recommendations with relevant departments.
• Prepare summary on all approved investigation reports 
• Review, investigate and respond to all enquiries from law enforcement agencies and financial institutions 
• Prepare and forward the bank’s response(s) to the enquiries of the relevant regulatory and Law enforcement Agencies/Authorities
• Identify vulnerabilities and fraud prevention strategies to prevent loss to the bank.
• Ensure prompt responses to all fraud/incident alerts sent from branches, Contact Centre and other external bodies.
• Ensure prompt follow up on issues raised by branches, Contact Centre and other external bodies in incident reports.
• Attend and defend the bank’s interest in all court/mediation session that arose from investigated cases.
• Maintain the bank’s NIBSS portal and upload reported fraud cases on the portal.

JOB PROFILE

Experience & Qualifications

• Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications is an additional advantage)
• Minimum of 5 year working experience in similar function
• Skills, Capabilities & Personal attributes

Articulate 

• Strong interpersonal skills 
• Maintain high level writing skill

Knowledge

• Strong knowledge of banking operations, audit, products & customer segmentation
• Strong accounting knowledge

Personalities and Attributes

• Paying attention to details
• Honest, punctual, trustworthy and very hardworking
• Always ready to add value to the system