Latest Jobs at Ascentech Services Limited

About the Role – Marketing & Trade Marketing Manager

• The Trade Marketing Manager is responsible for developing and executing the Trade Marketing strategy of the Brand to achieve defined business objectives (KPIs) with the Brand Team and responsible for ensuring the proper development, execution and benchmarking of all programs designed to increase brand visibility.

The duties of the Marketing & Trade Marketing Manager include:

• Leading new product launch efforts including communication strategy, merchandising procurement, training tools and related activities.
• Managing all exclusive marketing, selected advertising and promotional activities across all sales channels.
• Creating promotional forecasts and tracking promotional performance while working closely with sales to develop key account specific initiatives.
• Planning marketing and promotion timelines for the all brands in close coordination with the sales team.
• Acting as brand custodian; ensuring that brand saliency is maintained at all points.
• Liaising with brand team to develop brand thematic promotion plan in line with brand strategy.
• Monitoring the promotion progress with timely tracking on sales order, budget, display materials, off-take performance.
• Identifying and developing programs and tools to increase brand presence, market share and improve customer satisfaction
• Monitoring and evaluating trade marketing programs and activities to measure effectiveness and recommendation of improvements as needed.
• Developing, proposing and managing the trade promotion expense budget.

Requirements

• A first degree
• Minimum of 5-8years of work experience, 4 of which should be a managerial role in a Trade Marketing position
• Strong Market Knowledge
• Knowledge of Consumer Insights
• Category Management

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Responsibilities

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Adhering to regulatory requirements.

Requirements

• Bachelor's degree Electrical Engineering, Electrical Engineering Technology or any other related field
• Minimum of 4 years’ working experience servicing engineering/laboratory/medical/diagnostic/workshop equipment.
• Experience in a similar industry is preferred.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.
• Proficient level of computer skills
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Ability to work in a fast-paced, self-directed, entrepreneurial environment.

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Location: Lagos/Abuja
Reports to: Team Lead Sales

Job Purpose

• The Shop Sales Executive is responsible for attending to walking-in customers to resolve complains and queries.
• He / She is to ensure the smooth operation of the shop and also increase the foot fall (store traffic) in order to optimize profitability.

Duties and Responsibilities
Technical / Analysis and Problem Solving:

• Reports buying trends, customer needs, profits etc.
• Ability to deal with customers and resolve issues in a positive way.
• Customer Focus
• Giving product demonstrations to prospects
• Ensure high levels of customer satisfaction through excellent service delivery
• Maintaining cordial relationship with dealers and customers
• Maintaining outstanding store condition and visual merchandising standards
• Interpersonal, Relationship Management & Collaboration
• Escalate customer impacting issues not within control to his/her line manager.
• Prompt resolution of customers’ complains and queries by liaising with appropriate unit.

Financial Management:

• Daily cash collection and remittance.

Requirements
Education & Work Experience:

• B.sc/ HND from a reputable Institution
• Minimum of 1 to 2 years’ experience in sales and marketing.

Competency, Skills & Certifications:

• Market Intelligence
• Proficiency in Microsoft Suite
• Consultative Selling
• Advance Negotiation skills
• Shop Management Skills
• Business Communication
• Presentation Skill
• Relationship & People Management
• Willingness to learn and be trained.
• Positive attitude.
• Excellent Communication skills
• Multi-tasking.
• Integrity
• Listening Skill.

KPAs:

• Growth in subscriber’s base
• Create high level customer experience/customer satisfaction
• Client acquisition Rate.
• Target vs Achievement- Daily, Weekly, Monthly and Quarterly.
• BTS Fill Through.
• Customer relationship management.
• Sales Achievement.

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Our client in the Internet Service Provider (ISP) Industry is recruiting to fill the position below:
Reporting To: Direct - Supervisor Shop Operations; Functional - Territory Sales Manager

Job Requirements

• First line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised  
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes

Essential Attributes:

• Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling
• capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Desired Attributes:

• Relevant Industry Experience, Been on the front end handling customers and team. Should have Planning
• and organizing skills proven achiever, Should have sharp business acumen

Qualifications Graduate / Post Graduate

• Desired Experience 2 to 3 years in a similar profile