Shop Sales Executive at Ascentech Services Limited

Location: Lagos/Abuja
Reports to: Team Lead Sales

Job Purpose

• The Shop Sales Executive is responsible for attending to walking-in customers to resolve complains and queries.
• He / She is to ensure the smooth operation of the shop and also increase the foot fall (store traffic) in order to optimize profitability.

Duties and Responsibilities
Technical / Analysis and Problem Solving:

• Reports buying trends, customer needs, profits etc.
• Ability to deal with customers and resolve issues in a positive way.
• Customer Focus
• Giving product demonstrations to prospects
• Ensure high levels of customer satisfaction through excellent service delivery
• Maintaining cordial relationship with dealers and customers
• Maintaining outstanding store condition and visual merchandising standards
• Interpersonal, Relationship Management & Collaboration
• Escalate customer impacting issues not within control to his/her line manager.
• Prompt resolution of customers’ complains and queries by liaising with appropriate unit.

Financial Management:

• Daily cash collection and remittance.

Requirements
Education & Work Experience:

• B.sc/ HND from a reputable Institution
• Minimum of 1 to 2 years’ experience in sales and marketing.

Competency, Skills & Certifications:

• Market Intelligence
• Proficiency in Microsoft Suite
• Consultative Selling
• Advance Negotiation skills
• Shop Management Skills
• Business Communication
• Presentation Skill
• Relationship & People Management
• Willingness to learn and be trained.
• Positive attitude.
• Excellent Communication skills
• Multi-tasking.
• Integrity
• Listening Skill.

KPAs:

• Growth in subscriber’s base
• Create high level customer experience/customer satisfaction
• Client acquisition Rate.
• Target vs Achievement- Daily, Weekly, Monthly and Quarterly.
• BTS Fill Through.
• Customer relationship management.
• Sales Achievement.