Jobs at Victoria Waterfront Hotel & Resorts

Job Summary

• The Sales Manager will lead the sales team to achieve revenue targets through the acquisition of new retail and corporate subscribers.
• This role involves strategic territory mapping, managing the sales pipeline, and ensuring high customer retention rates in a highly competitive market.

Key Responsibilities
Strategic Sales & Revenue Growth:

• Target Achievement: Meet and exceed monthly and annual sales targets for Fiber, Microwave, and LTE services.
• Market Expansion: Identify "dark fiber" opportunities or underserved residential estates and business hubs for network expansion.
• B2B & SME Focus: Lead the team in pitching dedicated internet and cloud solutions to corporate organizations and SMEs.

Team Leadership & Performance:

• Pipeline Management: Oversee the CRM to ensure the sales funnel is healthy, from lead generation to service activation.
• Disciplinary Oversight: Manage the "Revenue or Panel" policy to ensure all team members are contributing to the company's growth.
• Training: Conduct weekly technical sales training to ensure the team understands bandwidth speeds, latency, and SLA (Service Level Agreement) terms.

Retention & Account Management:

• Churn Mitigation: Implement strategies to prevent customer "churn" (cancellation).
• Accountability: Oversee the "Lost Account" penalty system, ensuring Account Officers are proactive in keeping clients satisfied.
• Upselling: Drive revenue by migrating existing customers to higher-speed data plans.

Market Intelligence & Reporting:

• Competitor Analysis: Monitor the pricing and promotional activities of other ISPs (e.g., Starlink, MTN, Smile, or FiberOne).
• Reporting: Provide weekly reports on "New Sign-ups vs. Installations" to ensure the technical team is meeting the sales demand.

Required Qualifications & Skills

• Education: Bsc / HND in Business, Marketing, Information Technology or any related field.
• Experience: 5+ years in Sales, with at least 2 years in a leadership role within the ISP or Telecoms sector.
• Technical Knowledge: Familiarity with Fiber Optics (FTTH/FTTX), VoIP, WAN/LAN configurations, and Bandwidth Management.
• Soft Skills: Strong negotiation, high-stakes communication, and the ability to work under pressure.

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Job Purpose

• The Fiber Field Engineer oversees the installation, testing, and maintenance of fiber optic cabling and equipment.
• This role involves a mix of high-level technical troubleshooting, physical site surveys, and managing field crews to ensure that network expansions are executed on time and meet strict performance standards.

Key Responsibilities

• Site Surveys & Planning
• Testing & Quality Assurance
• Construction & Maintenance Oversight.
• Documentation & Reporting.

Required Skills & Qualifications

• Education: OND / HND / Bachelor’s Degree in Telecommunications, Electrical Engineering, Computer Science or a related field.

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Role Summary

• The Corporate Retreat Supervisor is responsible for the on-site coordination and day-to-day operations of company offsites.
• Your mission is to eliminate friction, allowing leadership and employees to focus entirely on their objectives—whether that’s strategic planning or team bonding.
• You will oversee staff, manage vendor logistics, and act as the primary point of contact for all attendees.

Key Responsibilities
Logistics & On-Site Execution:

• Venue Readiness: Conduct final walkthroughs of meeting spaces, ensuring AV equipment, seating arrangements, and "breakout" zones meet specific departmental needs.
• Vendor Management: Supervise third-party vendors (catering, transportation, activity guides) to ensure service level agreements (SLAs) are met.
• Schedule Management: Act as the "internal clock," moving groups between sessions and ensuring keynote speakers or facilitators start on time.

Team Leadership & Support:

• Staff Supervision: Lead a small team of event assistants or temporary staff, delegating tasks such as registration, welcome bag distribution, and room resets.
• Crisis Management: Serve as the first responder for any issues

Attendee Experience:

• Hospitality: Oversee the "Check-in" experience and ensure personalized touches (welcome notes, swag) are delivered accurately.
• Accessibility & Inclusion: Ensure the retreat environment is inclusive and accessible to all employees, coordinating specific accommodations as needed.

Post-Retreat Documentation:

• Reporting: Track expenses against the budget in real-time and provide a post-event report on vendor performance and attendee feedback.
• Asset Management: Ensure all company materials (laptops, banners, supplies) are packed, tracked, and returned to HQ.

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Role Summary

• The RF/POP Engineer is responsible for the design, deployment, and optimization of Radio Frequency wireless systems and the physical Point of Presence (POP) infrastructure.
• This role involves everything from link budget calculations and frequency planning to the "rack-and-stack" and cross-connect management within data centers or carrier hotels. You are the bridge between wireless transmission and the fiber backbone.

Key Responsibilities
RF Engineering & Optimization:

• Link Budgeting: Calculate and verify link budgets to ensure signal integrity across microwave, millimeter-wave (mmWave), or satellite backhaul.
• Spectrum Management: Conduct frequency coordination and interference analysis to minimize noise and maximize throughput.
• Site Surveys: Perform physical and predictive RF heat mapping and site audits to determine optimal antenna placement and orientation.

POP Infrastructure Management:

• Deployment: Oversee the installation of routers, switches, and patch panels within POP sites.
• Power & Cooling: Monitor and manage DC/AC power requirements, UPS systems, and thermal loads to ensure 99.999% uptime.
• Cross-Connects: Coordinate with Tier-1 providers for fiber cross-connects and "Meet-Me-Room" (MMR) handoffs.

Maintenance & Troubleshooting:

• Testing: Utilize spectrum analyzers, OTDRs (Optical Time-Domain Reflectometers), and signal generators to diagnose physical layer failures.
• Emergency Response: Lead the restoration of services during fiber cuts, hardware failures, or atmospheric interference events.

Qualifications

• Interested candidates should possess an OND / HND / Bachelor’s Degree with 2 years experience.

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Role Summary

• The Business Development Manager is responsible for driving long-term organizational growth by building strategic partnerships and uncovering new revenue streams.
• You will move beyond traditional "sales" to analyze market trends, negotiate high-value contracts, and position the brand as a leader in a competitive landscape.

Key Responsibilities
Strategic Market Expansion:

• Lead Generation: Identify and pursue new B2B opportunities, including corporate accounts, MICE (Meetings, Incentives, Conferences, Exhibitions), and luxury travel consortia.
• Competitor Analysis: Regularly audit the "comp set" to identify gaps in the market and adjust the property’s value proposition accordingly.
• Partnership Ecosystem: Develop and manage relationships with OTAs (Online Travel Agencies), local tourism boards, and lifestyle brands for cross-promotional opportunities.

Revenue & Pipeline Management:

• Contract Negotiation: Lead the bidding process for major corporate tenders and group bookings, ensuring favorable terms and sustainable margins.
• Revenue Collaboration: Work closely with the Revenue Management team to align business development efforts with seasonal pricing and occupancy targets.
• CRM Mastery: Maintain a robust pipeline within the CRM, providing accurate weekly forecasts on "on-the-books" business and future prospects.

Brand Positioning & Innovation:

• Product Development: Feedback market insights to the operations team to help create new guest packages (e.g., "workations," sustainable travel retreats, or wellness experiences).
• Networking & Representation: Act as the face of the brand at international trade shows (ITB, WTM), local business chambers, and industry networking events.