Legal Compliance / HR Officer at Victoria Waterfront Hotel & Resorts

Job Summary

• The Sales Manager will lead the sales team to achieve revenue targets through the acquisition of new retail and corporate subscribers.
• This role involves strategic territory mapping, managing the sales pipeline, and ensuring high customer retention rates in a highly competitive market.

Key Responsibilities
Strategic Sales & Revenue Growth:

• Target Achievement: Meet and exceed monthly and annual sales targets for Fiber, Microwave, and LTE services.
• Market Expansion: Identify "dark fiber" opportunities or underserved residential estates and business hubs for network expansion.
• B2B & SME Focus: Lead the team in pitching dedicated internet and cloud solutions to corporate organizations and SMEs.

Team Leadership & Performance:

• Pipeline Management: Oversee the CRM to ensure the sales funnel is healthy, from lead generation to service activation.
• Disciplinary Oversight: Manage the "Revenue or Panel" policy to ensure all team members are contributing to the company's growth.
• Training: Conduct weekly technical sales training to ensure the team understands bandwidth speeds, latency, and SLA (Service Level Agreement) terms.

Retention & Account Management:

• Churn Mitigation: Implement strategies to prevent customer "churn" (cancellation).
• Accountability: Oversee the "Lost Account" penalty system, ensuring Account Officers are proactive in keeping clients satisfied.
• Upselling: Drive revenue by migrating existing customers to higher-speed data plans.

Market Intelligence & Reporting:

• Competitor Analysis: Monitor the pricing and promotional activities of other ISPs (e.g., Starlink, MTN, Smile, or FiberOne).
• Reporting: Provide weekly reports on "New Sign-ups vs. Installations" to ensure the technical team is meeting the sales demand.

Required Qualifications & Skills

• Education: Bsc / HND in Business, Marketing, Information Technology or any related field.
• Experience: 5+ years in Sales, with at least 2 years in a leadership role within the ISP or Telecoms sector.
• Technical Knowledge: Familiarity with Fiber Optics (FTTH/FTTX), VoIP, WAN/LAN configurations, and Bandwidth Management.
• Soft Skills: Strong negotiation, high-stakes communication, and the ability to work under pressure.