Jobs at Tybitx Services International Limited

Job Description

• A dynamic group of companies with interests in branding, training, mentoring, and real estate is seeking a proactive Customer Service Personnel with strong leadership qualities.
• This role is ideal for an individual with a growth mindset, eager to develop skills in service delivery, task management, and client relations.

Key Responsibilities

• Lead Management and Assignment
• Serve as the primary contact for all inbound communications from potential leads.
• Qualify, categorize, and assign leads based on interest, ensuring they reach the appropriate department for follow-up.
• Maintain accurate and updated lead logs, tracking conversion and status.
• Complaint Management
• Receive, log, and track all client complaints via calls or emails, monitoring resolution timelines.
• Liaise between clients and relevant departments, ensuring swift responses to issues.
• Collaborate with HR and department heads on escalated complaints, ensuring client satisfaction.
• Email and Communication Management
• Acknowledge all incoming emails within 15 minutes, providing clients with prompt confirmation and next steps.
• Document all client interactions in communication logs, ensuring transparency and consistency.
• Manage follow-up emails to support clients throughout the service process.
• Coordination with Front Desk
• Assign specific tasks to the Front Desk team, including cold calling and lead follow-up.
• Regularly review reports from the Front Desk, offering feedback and guidance.
• Oversee the quality of client interactions at the Front Desk, ensuring high service standards.
• Performance Reporting
• Compile daily and weekly reports on lead generation, complaint management, and client interactions.
• Identify trends in client inquiries and suggest service improvements.
• Continuous Improvement
• Participate in training sessions to enhance customer service skills.
• Stay updated on all company products and services to provide accurate information to clients.

Job Requirements

• Education Level: BSc in Business Administration, Personnel Management, or a related field
• Experience: 3-5 years in a similar role
• Age Range: 23 to 35 years

Skills:

• Strong leadership and task management
• Fluent and excellent communication abilities
• Proactive and customer-focused approach
• Excellent multitasking skills

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Job  Description

• This role is ideal for individuals with a growth mindset, eager to enhance their skills in service delivery, marketing, task management, and hospitality.

Key Responsibilities

• Reception and Visitor Management
• Welcome and professionally attend to all visitors, walk-in clients, and vendors.
• Handle initial inquiries by providing general information about the company’s products and services.
• Direct visitors to the appropriate departments by liaising with relevant staff based on their interests.
• Sales Support and Lead Engagement
• Market products and services to walk-in clients, maintaining engagement until specific interests are clarified.
• Conduct cold calls to potential clients as assigned, ensuring follow-ups on inquiries.
• Record and report lead information and inquiries to the Customer Service Representative (CS Rep).
• Task Management and Reporting
• Perform tasks assigned by the CS Rep, including lead follow-up calls, email responses, and handling basic inquiries.
• Log reports of completed tasks, inquiries, and calls, providing updates to the CS Rep and HR.
• Maintain organized records of client interactions to ensure seamless handovers to relevant departments.
• Customer Service Assistance
• Assist the CS Rep in managing client complaints by forwarding issues and following up as needed.
• Act as a backup for the CS Rep by managing initial email or call responses when unavailable.

Administrative Duties

• Maintain a clean and welcoming reception area for clients and visitors.
• Handle general administrative tasks such as managing mail, documenting visitor logs, and organizing client information.

Job Requirements

• Education Level: ND, HND, or BSc in a relevant field
• Experience: 1 - 3 years in a similar role
• Age Range: 23 to 30 years.

Skills:

• Fluent and excellent communication abilities
• A proactive, customer-focused approach
• Strong multitasking capacity.

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Job  Description

• This role is ideal for individuals with strong analytical skills and a commitment to financial accuracy and integrity.

Key Responsibilities
Financial Record Maintenance:

• Maintain organized financial records, including the general ledger, accounts payable, accounts receivable, and payroll.
• Conduct regular audits of financial documents to ensure accuracy.
• Update financial data, resolve discrepancies, and prepare monthly closing entries.

Bookkeeping:

• Perform daily bookkeeping, recording transactions such as invoices, receipts, and expenses.
• Ensure timely posting of all transactions in the accounting system.
• Manage petty cash and perform weekly reconciliations.

Financial Reporting Assistance:

• Support the Senior Accountant in preparing monthly, quarterly, and annual financial reports.
• Provide data for management reports and budget summaries.
• Assist with audit schedules and support for external audits.

Accounts Payable and Receivable:

• Manage vendor invoices and ensure timely expense payments.
• Prepare client invoices, track payments, and follow up on outstanding receivables.
• Work with the Senior Accountant to reconcile statements and process adjustments.

Administrative and Compliance Support:

• Ensure compliance with financial policies and regulatory standards.
• Maintain documentation for tax filings, audits, and reporting.
• Organize and file financial documents for easy access.

Budgeting and Forecasting Assistance:

• Collaborate on budget planning, forecasting, and variance analysis.
• Monitor budget utilization to support financial goals.

Payroll Processing Support:

• Assist in payroll processing, ensuring accuracy in compensation and deductions.
• Maintain confidentiality of payroll records.

Software and Data Management:

• Use accounting software and Microsoft Office for data entry, analysis, and reporting.
• Generate financial statements, ensuring data integrity.

Support Financial Analysis:

• Conduct financial analyses, identifying trends in costs and revenues.
• Recommend adjustments for financial improvements.

Cross-functional Collaboration:

• Coordinate with other departments (e.g., Sales, HR) to gather data for reporting.
• Guide non-finance departments on procedures like expense submissions and budget request.

Job Requirements

• Education: Bachelor’s Degree (BSc) or Higher National Diploma (HND) in Accounting, Finance, Business Administration, or related field
• Experience: 2 - 5 years in finance or administrative roles, with hands-on bookkeeping experience

Technical Skills:

• Proficiency in Microsoft Office Suite, especially Excel
• Strong command of accounting software, such as QuickBooks or Sage
• Age Range: 23-30 years.

Competencies:

• Excellent numerical and analytical skills, with attention to detail
• Knowledge of accounting principles, financial reporting, and bookkeeping standards
• Strong organizational and time-management skills
• Integrity and ability to handle confidential information.

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Job Description

• Engage customers, building and maintaining strong customer relationships
• Monitor and document transactions from start to finish, ensuring speed and accuracy.
• Process customer orders promptly and communicate them to the operations manager
• Follow up to ensure timely delivery of customer orders and provide updates on services and promotions
• Relate with customers and prospects during exhibition periods.
• Work schedule: Monday to Saturday, including public holidays (except Christmas and Easter), with one day off each week (unless on exhibition days, in which case compensation will be provided).

Requirements

• Interested candidates should possess a BSc / HND / OND / NCE qualification
• Female, aged in her 20s
• 1-4 years of experience
• No educational barriers, but must be highly teachable
• Agile, with an entrepreneurial spirit
• Ability to work with minimal supervision while adhering to organizational policies
• Innovative and knowledgeable about the latest fashion trends
• Social media savvy, with proficiency in apps like TikTok and CapCut
• Excellent communication skills, respectful and customer-focused
• Can proficiently use Google Sheets and Excel.
• Very organized and has good reporting skills
• Willingness to undergo medical examinations before employment.

Key Attributes:

• Teachability and a willingness to learn
• Innovativeness and the ability to communicate new ideas
• A respectful and value-driven approach to work.