Responsibilities
HR Operations, Legal Compliance & Administration
- Provide administrative support across all HR functions including recruitment, onboarding, employee records, and HR documentation.
- Ensure all HR processes, policies, and documentation comply with Nigerian labour laws and regulatory standards.
- Support the development, review, and implementation of HR policies in line with legal requirements.
Employee Records, Contracts & Documentation:
- Maintain accurate and up-to-date employee files, contracts, and HR databases in line with company policies.
- Draft, review, and manage employment contracts, NDAs, service agreements, and other legal documents.
- Manage staff onboarding and exit documentation processes, ensuring legal compliance at all stages.
- Ensure proper filing of employee records, leave records, confirmations, promotions, and disciplinary documents.
Recruitment, Onboarding & Legal Vetting:
- Assist with job postings, CV screening, interview scheduling, and candidate communication.
- Ensure recruitment processes comply with labour laws and fair hiring practices.
- Coordinate onboarding activities for new hires and ensure smooth integration into the organization.
Payroll, Benefits & Legal Support:
- Support payroll preparation by collating attendance, leave records, and employee data.
- Assist with employee benefits administration and ensure compliance with statutory obligations.
Employee Relations, Dispute Resolution & Advisory:
- Serve as a point of contact for employee HR-related enquiries.
- Handle employee relations issues, grievances, and disciplinary processes in line with legal standards.
- Provide legal guidance on employment matters and escalate complex legal issues where necessary.
- Support dispute resolution, mediation, and documentation of disciplinary proceedings.
Compliance, Risk Management & Policy Administration:
- Ensure HR practices comply with Nigerian labour laws, regulations, and company policies.
- Identify legal risks in HR operations and recommend preventive measures.
- Support audits, investigations, and regulatory inspections by maintaining proper documentation.
Data Management & Reporting:
- Maintain HR systems, databases, and legal records accurately.
- Prepare weekly and monthly HR reports, staff lists, and HR activity summaries.
- Ensure confidentiality and secure handling of sensitive employee and legal information.
Performance Management Support:
- Assist in coordinating performance appraisals and tracking appraisal documentation.
- Ensure performance processes are properly documented and compliant.
Collaboration:
- Work closely with department heads and management to support HR and legal initiatives.
- Coordinate with external legal counsel, consultants, and regulatory bodies when required.
Continuous Improvement:
- Stay updated on HR best practices, Nigerian labour laws, and legal compliance requirements.
- Recommend improvements to HR processes to enhance efficiency and reduce legal risks.
Requirements
- Bachelor of Laws (LL.B) from a recognized institution.
- Must be called to the Nigerian Bar and qualified to practice law.
- Minimum of 3 – 5 years post-call experience, with exposure to corporate law, employment law, or HR functions.
- Previous experience in HR, employee relations, or administrative roles is an added advantage.
- Strong knowledge of Nigerian labour laws and employment practices is required.
Skills & Qualifications:
- Strong organizational and administrative skills
- Excellent communication, negotiation, and interpersonal skills
- High level of confidentiality and professionalism
- Attention to detail and accuracy in documentation
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to manage multiple tasks and meet deadlines
- Strong problem-solving, conflict resolution, and analytical skills
- Contract drafting and legal documentation expertise
- Team-oriented with the ability to work independently.
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Job Summary
- The Customer Service Representative will serve as the first point of contact for customers, handling enquiries, resolving complaints, and providing accurate information about products and services.
- The role involves maintaining customer records, supporting service processes, and ensuring excellent customer experience while meeting organizational service standards.
Responsibilities
Customer Support & Service Delivery:
- Provide prompt and professional responses to customer enquiries via phone, email, or in person.
- Assist customers with product or service information and resolve issues efficiently.
Customer Records & Documentation:
- Maintain accurate and up-to-date customer records, service requests, and interaction logs in company systems.
- Ensure proper documentation and tracking of customer complaints and resolutions.
Complaint Resolution:
- Handle customer complaints calmly and professionally.
- Investigate issues, provide appropriate solutions, and escalate complex concerns when necessary.
Service Coordination:
- Coordinate with internal departments to resolve customer issues and ensure timely service delivery.
- Follow up with customers to ensure satisfaction and service completion.
Customer Communication:
- Provide clear information on company policies, procedures, and service timelines.
- Maintain positive relationships with customers to encourage loyalty and repeat business.
Data Management & Reporting:
- Maintain service records, customer feedback logs, and support documentation.
- Assist in preparing weekly or monthly reports on customer interactions and service performance.
Team Collaboration:
- Work closely with team members and other departments to improve service delivery.
- Participate in team meetings and contribute ideas for improving customer satisfaction.
Continuous Improvement:
- Stay updated on company products, services, and customer service best practices.
- Identify opportunities to enhance customer experience and service processes.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Previous experience as a Customer Service Representative, Front Desk Officer, or Customer Support Officer is an advantage.
- Knowledge of customer service principles and relationship management is desirable.
Relevant Skills:
- Customer service & client support
- Complaint handling & conflict resolution
- Excellent communication & interpersonal skills
- Active listening and empathy
- Problem-solving abilities
- Strong organizational and multitasking skills
- Attention to detail and accurate record keeping
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Time management and ability to meet deadlines
- Teamwork and ability to work independently.
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