Jobs at Sunbeth Global Concepts (SGC)

Job Summary

The Customer Service Officer collaborates with all departments to gather and share information with clients. This role focuses on our value proposition, encompassing client support, proactive communication, conflict resolution, after-sales service, and operational efficiency. The role also includes managing the front office.

Job Description

Client Interaction and Support:

• Attend to client enquiries promptly and effectively.
• Follow up with clients and teams on requested services to issue proforma invoices.
• Align with clients on contract status before and after execution.

Operational Efficiency:

• Collate service requests from clients and team members (Haulage, Export, Import).
• Coordinate with teams on execution plans and provide real-time updates to clients.
• Analyze requests to identify trends, inefficiencies, and opportunities.

Customer Complaint Resolution:

• Handle customer complaints, provide appropriate solutions, and ensure resolution within time limits.
• Keep records of customer interactions, process accounts, and file documents.

Relationship Building:

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Engage clients for satisfaction levels during and after contract completion.

Front Office Management:

• Manage the front office, ensuring efficient and professional operations.
• Assist in the day to day running of the office. 
• Provide adequate support to the Admin Officer.

Educational Requirements        

• ND/HND/Bachelor's degree in any related field.

Experience Requirements

• Relevant certifications in customer service would be advantageous.

Professional Requirements

• Minimum of 3 years of work experience in client service/ front desk or related role.

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Job Summary

The Accounts Officer at plays a crucial role in managing financial transactions, budgeting, and ensuring financial compliance within the organization. This position requires a detail-oriented individual with strong analytical skills and a background in accounting or finance.

Job Description

Financial Transactions and Reporting:

• Record day-to-day financial transactions, including purchases, sales, receipts, and payments.
• Prepare and maintain accurate financial records, ledgers, and journals.
• Reconcile bank statements and ensure accuracy of financial data.

Budgeting and Forecasting:

• Assist in the preparation of budgets and financial forecasts.
• Monitor budget variances and report significant issues to management.
• Provide financial analysis and recommendations for improvements.

Accounts Payable and Receivable:

• Manage accounts payable and accounts receivable functions.
• Ensure timely processing of payments and collections.
• Monitor aging reports and follow up on outstanding invoices.

Financial Compliance and Audit:

• Ensure compliance with accounting policies, procedures, and regulatory requirements.
• Assist in preparing for audits and provide necessary documentation.
• Implement internal controls to safeguard financial assets.

Financial Analysis and Reporting:

• Prepare monthly, quarterly, and annual financial reports.
• Analyze financial performance against key metrics and benchmarks.
• Provide insights and recommendations to improve financial performance.

Payroll Administration:

• Process payroll transactions and ensure accuracy of employee records.
• Calculate salaries, deductions, and benefits in compliance with company policies and statutory regulations.
• Prepare payroll reports and ensure timely remittance of payroll taxes.

Team Collaboration and Support:

• Collaborate with other departments to ensure financial goals are met.
• Provide financial information and support to management as needed.
• Assist in special projects and initiatives as assigned.

Educational Recquirement

• Bachelor’s degree in accounting, Finance, or a related field.
• Professional certification such as ICAN, ACCA, or equivalent is preferred.

Experience Requirement

• Minimum of 3-5 years of experience in accounting or finance roles, preferably in the retail or construction industry.
• Proven experience in managing financial transactions, accounts payable/receivable, and financial reporting.
• Experience in payroll administration and compliance with tax regulations.
• Knowledge of financial regulations, standards, and best practices.