Jobs at SeamlessHR Limited

Job Summary

• As a Customer Success Manager, you will be responsible for training and on-boarding new customers, and managing the relationship with clients throughout their entire life cycle.

Responsibilities

• Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.
• Assist customers optimize the values/benefits of the software; monitor adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction, retention and expansion.
• Identify and escalate issues to the Technical Support team and follow up to ensure resolution within the Service Level Agreement.
• Contribute to SeamlessHR’s revenue by efficient upselling of products and services to customers.
• Process milestones for the clients and employees to work toward
• Assist customers with setting up and navigating software 
• Sustain business growth and profitability by maximizing value
• Any other duties that may be assigned.

Requirements

• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Great interpersonal and relationship-building skills.
• Customer service experience and a customer-centric attitude.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.

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Job Summary

• SeamlessHR is a rapidly growing SaaS company that helps businesses in emerging markets optimize their resources and become more productive and successful, and our mission is to build a healthy unicorn.
• We are embarking on an ambitious and exciting growth strategy which will lead to a significant transformation of the business, and you will play a significant role in this journey.
• In this critical role, you will collaborate closely with our Sales, Marketing & Finance teams/leaders to optimize our sales operations, improve sales processes, report and support the development and execution of strategic sales metrics/programs.

Responsibilities

Job Responsibilities:

• Oversee the CRM system, managing marketing and sales instrumentation.
• Identify bottlenecks and areas for improvement in the sales funnel and develop strategies to address them.
• Create and maintain dashboards and reports to provide real-time insights into sales performance.
• Ensure sales data integrity and support data-driven decision-making.
• Collaborate with the Sales Leader to design and execute strategic sales programs.
• Analyze sales data to generate forecasts and identify trends.
• Support the Sales Leader in setting sales targets and quotas.
• Manage end-to-end program implementation, tracking progress and results.
• Act as a liaison between sales and other teams to ensure alignment on key initiatives.
• Any other task or project assigned by your Line Manager. 
• Apply and promote SeamlessHR culture and core values at all times.
• This role would be reporting to the Chief Revenue Officer

Requirements

Functional/Technical Requirements:

• B.Sc./M.Sc. in a business-related field or its equivalent from a reputable university. 
• Minimum of 4 years of experience in a Sales/Marketing Operations or Program Manager role in a B2B SaaS company.
• Experience in revenue operations in a SaaS company is a big plus.
• Strong analytical skills and proficiency in data analysis tools.
• Interpersonal skills to communicate with sales leaders and ensure seamless integration between marketing and sales.
• Structured thinking, strong problem-solving skills, and a solid business sense.
• Strong attitude towards learning and meticulous attention to detail.
• Proficiency in CRM software (e.g., Hubspot) and Microsoft Office Suite.
• Strong time management, prioritization, and organization skills. 
• An understanding of the HR technology market in Africa would be a plus.

Behavioural Requirements:

• Adapting 
• Innovating 
• Collaborating 
• Being Accountable 
• Leading self and people 
• Leading business 
• Revenue driven

Seamstar Persona:

To successfully become a Seamstar, you will have to:

• believe in our vision and mission;
• be smart and result-oriented;
• be honest;
• be respectful;
• be a good communicator;
• be kind, yet firm when necessary;
• be a good team player; and
• know how to have fun and be willing to partake in team-bonding activities.

Benefits

Seamstar Perks:

• Competitive salary.
• On-site recreational/work-out facilities.
• An opportunity to play an important role in building one of the top SaaS start-ups in Africa.