Jobs at Firewood Rice Nigeria

Responsibilites

• Develop and implement a preventive maintenance schedule for all restaurant equipment, HVAC systems, plumbing, electrical, and kitchen appliances.
• Conduct regular inspections of the restaurant premises to identify maintenance needs and ensure timely resolution.
• Coordinate repairs and maintenance work with minimal disruption to operations.
• Keep an updated record of equipment warranties, service logs, and replacement schedules.
• Source, evaluate, and manage service providers (cleaning, pest control, security, HVAC technicians, electricians, plumbers, etc.).
• Negotiate contracts, service agreements, and pricing to ensure cost-effectiveness and quality service delivery.
• Monitor vendor performance and ensure adherence to agreed service-level standards.
• Ensure the restaurant complies with all local health, safety, and environmental regulations.
• Implement fire safety, emergency response, and security measures in line with company policies.
• Train and sensitize staff on safety protocols, reporting hazards, and proper use of equipment.
• Prepare and manage the facility management budget, ensuring optimal use of resources.
• Monitor utility consumption (water, electricity, gas) and implement cost-saving initiatives.
• Track expenses for repairs, maintenance, and capital expenditures, providing periodic reports to management.
• Respond promptly to facility-related emergencies, ensuring quick resolution.
• Provide technical support during restaurant expansions, refurbishments, or new outlet setups.
• Collaborate with the operations team to ensure facility readiness for smooth daily business.

Requirements

• Interested candidates should possess relevant qualifications and stay in close proximity to Lekki.

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Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Provide menus, explain daily specials, and answer questions about food and beverages
• Ensure orders are entered into the system and follow up on their status to ensure timely delivery.
• Monitor guests’ dining experience to ensure satisfaction and encourage feedback.
• Handle customer complaints and resolve issues promptly and effectively.
• Maintain up-to-date knowledge of company products and services.
• Provide product recommendations based on customer needs and preferences
• Collect and record customer feedback to identify areas for improvement.
• Work closely with the sales, marketing, and production teams to ensure customer satisfaction.
• Coordinate with logistics and warehouse teams to address order and delivery issues.
• Communicate special requests or dietary requirements to kitchen staff promptly.
• Assist in training new front-of-house staff on customer service standards.
• Stay updated on industry trends and best practices in customer service.

Requirements

• B.Sc / HND from reputable institution
• Minimum of 1 year experience
• Ability to stay calm when customers are stressed or upset
• Excellent verbal and written communication skills
• Critical thinking and Customer centric
• Proximity to Surulere is Key