Customer Service Officer at Firewood Rice Nigeria

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Provide menus, explain daily specials, and answer questions about food and beverages
• Ensure orders are entered into the system and follow up on their status to ensure timely delivery.
• Monitor guests’ dining experience to ensure satisfaction and encourage feedback.
• Handle customer complaints and resolve issues promptly and effectively.
• Maintain up-to-date knowledge of company products and services.
• Provide product recommendations based on customer needs and preferences
• Collect and record customer feedback to identify areas for improvement.
• Work closely with the sales, marketing, and production teams to ensure customer satisfaction.
• Coordinate with logistics and warehouse teams to address order and delivery issues.
• Communicate special requests or dietary requirements to kitchen staff promptly.
• Assist in training new front-of-house staff on customer service standards.
• Stay updated on industry trends and best practices in customer service.

Requirements

• B.Sc / HND from reputable institution
• Minimum of 1 year experience
• Ability to stay calm when customers are stressed or upset
• Excellent verbal and written communication skills
• Critical thinking and Customer centric
• Proximity to Surulere is Key