Customer Care Representative (Maiduguri) at Mshel Homes Ltd

Job Summary:

We are seeking a highly motivated and skilled Customer Service Representative (CSR) to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, handling inbound/outbound calls, driving sales, and maintaining strong client relationships. This role requires a blend of customer support expertise, persuasive communication, and sales acumen to ensure customer satisfaction and revenue growth.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Resolve customer complaints, provide solutions, and escalate issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Educate customers on products/services and assist with order processing, returns, and refunds.
• Conduct outbound calls to potential and existing customers to promote products/services.
• Identify customer needs, recommend solutions, and close sales opportunities.
• Achieve and exceed monthly/quarterly sales targets.
• Follow up on leads and nurture prospects through the sales funnel.
• Build and maintain long-term relationships with clients to foster loyalty and repeat business.
• Proactively engage clients to understand their needs and offer personalized solutions.
• Gather customer feedback and share insights with the marketing/sales teams.
• Update CRM systems with customer details, sales activities, and follow-ups.
• Prepare and submit sales/customer service reports as required.
• Collaborate with cross-functional teams to improve service delivery and sales strategies.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Marketing, or related field preferred
• 3+ years of experience in customer service, telesales, or client relations.
• Proven track record of meeting/exceeding sales targets.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Persuasive and confident phone demeanor with a sales-driven mindset.
• Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite.
• Ability to multitask, prioritize, and work under pressure.
• High emotional intelligence and patience in handling difficult customers.

WHAT WE OFFER:

• Competitive salary and performance-based incentives.
• Career growth and professional development opportunities.
• Work in a dynamic and innovative real estate company.

To find out more about Mshel Homes, kindly check us out on LinkedIn