Jobs at Domeo Resources International (DRI)

Main Function

• The General Manager is responsible for providing strategic leadership and overall operational oversight for the superior luxury hotel, ensuring exceptional guest experiences, operational excellence, profitability, and brand reputation.
• The role oversees all hotel departments including Front Office, Housekeeping, Food & Beverage, Kitchen Operations, Facilities, Security, Sales & Marketing, Finance, and Human Resources.
• The ideal candidate must be an experienced hospitality leader with strong business acumen, exceptional leadership capabilities, and proven expertise in managing luxury hotel operations to international standards.

Role Responsibilities
Strategic Leadership and Business Management:

• Provide overall leadership and direction for all hotel operations.
• Develop and implement strategic plans aligned with the hotel’s vision, goals, and profitability targets.
• Drive business growth, operational efficiency, and service excellence.
• Monitor market trends and identify opportunities for expansion and competitive positioning.

Hotel Operations Oversight:

• Oversee daily operations across all hotel departments to ensure smooth and efficient service delivery.
• Ensure all departments operate in compliance with established luxury hospitality standards.
• Monitor operational performance and implement continuous improvement initiatives.
• Ensure coordination between departments to achieve seamless guest experiences.

Guest Experience and Service Excellence:

• Ensure delivery of world-class guest service and personalized hospitality experiences.
• Maintain exceptional standards in guest relations, ambiance, cleanliness, and service delivery.
• Handle VIP guests, escalated complaints, and special requests professionally.
• Monitor guest feedback and implement service enhancement strategies.

Financial Management and Profitability:

• Develop and manage operational budgets, forecasts, and financial plans.
• Monitor revenue performance, occupancy, ADR, RevPAR, and profitability indicators.
• Implement cost-control measures while maintaining service quality.
• Review financial reports and ensure achievement of business targets.

Sales, Marketing, and Revenue Growth:

• Work closely with Sales and Marketing teams to increase occupancy and revenue.
• Develop strategies for brand positioning, customer retention, and market expansion.
• Build relationships with corporate clients, travel partners, and key stakeholders.
• Support promotional campaigns, events, and business development initiatives.

Team Leadership and Human Capital Development:

• Lead and motivate departmental heads and staff to achieve operational excellence.
• Foster a culture of professionalism, accountability, teamwork, and continuous improvement.
• Support recruitment, staff development, succession planning, and performance management.
• Ensure training programs are implemented to maintain luxury service standards.

Quality Assurance and Brand Standards:

• Ensure the hotel consistently maintains superior luxury hospitality standards.
• Conduct routine inspections and operational reviews across departments.
• Ensure adherence to SOPs, grooming standards, and operational policies.
• Drive quality assurance initiatives and guest satisfaction programs.

Compliance, Health, Safety, and Security:

• Ensure compliance with statutory regulations, hotel policies, and hospitality industry standards.
• Oversee health, safety, environmental, and security procedures.
• Ensure emergency response plans and risk management measures are in place.
• Maintain safe and secure environments for guests and staff.

Facilities and Asset Management:

• Oversee maintenance and upkeep of hotel facilities, equipment, and infrastructure.
• Ensure preventive maintenance programs are effectively implemented.
• Protect hotel assets and ensure proper utilization of resources.

Reporting and Stakeholder Management:

• Prepare operational and financial reports for executive management and stakeholders.
• Represent the hotel in industry meetings, events, and external engagements.
• Maintain strong relationships with regulatory authorities, vendors, and partners.

Experience / Qualification

• Bachelor’s degree or HND in Hospitality Management, Business Administration, or related discipline
• Master’s degree in Hospitality Management or Business Administration is an added advantage
• Minimum of 10–15 years experience in the hospitality industry, with at least 5–7 years in senior management within luxury hotels
• Proven track record in managing high-end or superior luxury hospitality operations
• Professional hospitality certifications are an added advantage

Competencies / Skills:

• Strong leadership and strategic management skills
• Deep knowledge of luxury hotel operations and hospitality standards
• Financial management and business development expertise
• Excellent communication, negotiation, and interpersonal skills
• Strong decision-making and problem-solving abilities
• Customer service excellence and guest relations expertise
• Operational planning and organizational skills

Behavioural Qualities / Other Competences:

• High level of professionalism and integrity
• Visionary and results-driven mindset
• Strong leadership presence and emotional intelligence
• Detail-oriented with commitment to excellence
• Ability to work under pressure and manage complex operations
• Strong relationship-building and networking abilities.

go to method of application »

Main Function

• The Content Creator and Social Media Manager is to develop, implement, and manage the company's social media presence, website, and IT infrastructure to ensure effective communication, brand awareness, and technical support.

Role Responsibilities
Digital Strategy and Planning:

• Develop and implement digital communication strategies for the Company and its subsidiaries.
• Align digital communication efforts with overall business and branding objectives.
• Lead innovation in online engagement through emerging tools, platforms, and trends.

Content Development and Brand Management:

• Manage and maintain the company's website, ensuring it is up-to-date and accurate
• Oversee the creation, curation, and distribution of digital content (text, graphics, videos, campaigns).
• Ensure consistent brand messaging and positioning across all digital platforms.
• Manage the Company’s corporate websites, social media platforms, newsletters, and digital campaigns.

Online Engagement and Stakeholder Communication:

• Drive audience engagement, community management, and client interaction online.
• Develop targeted communication plans for stakeholders, partners, and investors.
• Monitor and respond to online sentiment and reputation issues.

Digital Marketing and Analytics:

• Plan and oversee digital marketing campaigns (SEO, PPC, social media ads, email marketing).
• Track and analyze KPIs, digital performance metrics, and ROI of campaigns.
• Provide data-driven insights and recommendations to management for continuous improvement.
• Foster innovation, creativity, and teamwork in content creation.

Crisis and Reputation Management:

• Develop protocols for digital crisis communication and online reputation management.
• Act promptly to mitigate risks associated with negative publicity or misinformation.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s degree in Communications, Marketing, Public Relations, Digital Media, or related field.
• Master’s degree or professional certifications (e.g., CIM, CIPR, Digital Marketing Institute, Google Analytics) are an added advantage.

Experience:

• Minimum of 3 years’ experience in digital communications and website management.
• Proven track record in managing multi-platform digital communication strategies, preferably in diversified or Company structures.

Skills:
Strategic Digital Expertise:

• Proficiency in IT management software and MS packages
• Use of web development tools and techniques (e.g. HTML, CSS, WordPress)
• Knowledge of IT infrastructure management (e.g. hardware, software, networks)
• Strong knowledge of digital marketing, communications strategies, and brand management.
• Proficiency in SEO, SEM, social media analytics, content management systems, and digital advertising tools.

Analytical and Innovative Mindset:

• Ability to analyze digital metrics and translate insights into actionable strategies.
• Creative thinker with the ability to innovate and adapt to new communication trends.
• Attention to detail and accuracy
• Ability to work in a team with minimal supervision

Communication and Stakeholder Engagement:

• Exceptional verbal and written communication skills.
• Strong relationship management skills with internal and external stakeholders.

Crisis Management and Adaptability:

• Experience in handling online reputation and digital crisis communication.
• Ability to manage multiple projects in a fast-paced, evolving environment.

go to method of application »

Main Functions

• The Operations Officer ensures that the Organisation operates seamlessly, offering world‑class guest experiences through excellence in service, environment, and logistics.
• This role involves oversight of daily functions, resource coordination, team supervision, and quality assurance - all critical to maintaining the organization’s elite standards.

Role Responsibilities
Guest Experience & Service Management:

• Welcome and attend to guests with warmth, courtesy, and high professionalism.
• Monitor service standards to ensure consistency in ambience, hospitality, and guest satisfaction.

Facilities & Ambience Maintenance:

• Oversee setup, including seating, lighting, HVAC, and amenities to ensure a premium environment.
• Coordinate with maintenance staff to promptly address any functional or cleanliness issues.

Logistics & Supplies Coordination:

• Manage supplies of various materials, including consumables.
• Track inventory and coordinate timely re-stocking with vendors.

Team Supervision & Scheduling:

• Support the team through scheduling, performance monitoring, and on-the-job training.
• Ensure staff are properly briefed, professionally dressed, and punctual.

Administrative & Operational Support:

• Process daily logs, guest counts, and feedback; compile operational reports.
• Assist in organising any special events or VIP visit setups as required.

Health, Safety & Compliance:

• Enforce hygiene and safety protocols, ensuring the organisation complies with health and regulatory standards.
• Conduct regular checks and maintain necessary documentation for compliance records.

Qualifications and Requirements
Education and Certifications:

• Bachelor’s Degree in Business Administration, or a related field.

Experience:

• Minimum of 2 years of experience in operations management in the hospitality sector.
• Prior experience in VIP service or executive customer service is an advantage.

Skills
Guest-Centric Service:

• Exceptional communication and interpersonal skills with a polished demeanour.
• Strong aptitude for anticipatory guest support.

Operational Coordination:

• Proficiency in managing resources, logistics, and consumable stock.
• Keen attention to detail in maintaining the environment and service quality.

Team Leadership:

• Ability to guide, motivate, and supervise front-line staff.
• Strong organisational skills for managing schedules and workforce communication.

Problem-Solving & Adaptability:

• Quick-thinking and resourceful in resolving guest issues and operational hiccups.
• Resilient under pressure with capacity for multitasking in high-service environments.

Health & Safety Awareness:

• Thorough knowledge of hygiene and safety standards.
• Reliable in complying with health, safety, and service protocols.

go to method of application »

Job Summary 

• The Caregiver provides attentive, compassionate, and professional care to children at the edu-play centre.
• This includes supervising activities, fostering a safe and nurturing environment, and promoting the physical, emotional, and social development of each child. The role requires a high level of patience, creativity, and a genuine passion for working with children.

Role Responsibilities

• Child Supervision and Interaction
• Supervise and engage children during playtime, educational activities, and mealtimes.
• Provide personalized attention to each child, ensuring their needs are met promptly and professionally.
• Foster positive relationships among children to encourage social development.
• Program Support
• Assist in organizing and implementing age-appropriate educational and recreational activities.
• Encourage creativity, exploration, and learning through structured and unstructured play.
• Monitor children’s progress and behavior, reporting any concerns to the Head of Centre.
• Health, Safety, and Hygiene
• Ensure a clean and safe environment, including sanitizing toys, play areas, and equipment.
• Adhere to health and safety protocols, such as emergency procedures and first aid guidelines.
• Support children with basic needs, including feeding, diaper changes, and potty training when required.
• Parent Communication
• Communicate daily updates about each child’s activities, achievements, and challenges to parents.
• Build trust and rapport with parents by addressing their concerns in a professional and caring manner.

Qualifications
Education and Certifications:

• A Degree in a related field
• Certification in child care, early childhood education and first aid is an advantage.

Experience:

• Minimum 2 years experience working with children in a similar capacity.

Skills:
Interpersonal Skills:

• Patience, empathy, and the ability to connect with children.
• Strong communication and teamwork skills.

Childcare Knowledge:

• Understanding of child development and age-appropriate activities.

Personal Attributes:

• Reliable, responsible, and proactive in addressing children’s needs.

go to method of application »

Main Function

• The Superior Luxury Restaurant Manager is responsible for overseeing the overall operations of a high-end dining establishment, ensuring exceptional guest experience, premium service delivery, and operational excellence in line with luxury hospitality standards.
• The role requires a refined professional with strong leadership, attention to detail, and a deep understanding of fine dining service, guest relations, and revenue optimization.

Role Responsibilities
Guest Experience & Service Excellence:

• Deliver and maintain world-class, personalized guest service.
• Ensure every guest interaction reflects luxury hospitality standards.
• Handle VIP guests, special requests, and complaints with professionalism and discretion.
• Monitor dining experience to ensure consistency, ambiance, and satisfaction.

Restaurant Operations Management:

• Oversee daily operations including opening and closing procedures.
• Ensure smooth coordination between kitchen and service teams.
• Maintain high standards of cleanliness, hygiene, and presentation.
• Ensure compliance with health, safety, and regulatory standards.

Team Leadership & Development:

• Lead, train, and supervise service staff including supervisors, captains, and wait staff.
• Conduct regular training on fine dining etiquette, wine service, and guest engagement.
• Monitor staff performance and provide coaching and feedback.
• Foster a culture of excellence, discipline, and professionalism.

Financial Management & Profitability:

• Manage budgets, cost control, and revenue targets.
• Monitor daily sales, average spend, and profitability metrics.
• Implement strategies to increase revenue and optimize operational efficiency.
• Control wastage and ensure efficient resource utilization.

Menu & Beverage Coordination:

• Collaborate with the Executive Chef and Bar Manager on menu planning.
• Ensure proper menu presentation, pricing, and updates.
• Maintain high standards in food and beverage quality.
• Oversee wine lists and premium beverage offerings.

Brand Standards & Ambience:

• Ensure the restaurant environment reflects a luxury and premium feel.
• Maintain standards in décor, lighting, music, and overall ambiance.
• Ensure staff grooming and presentation meet luxury expectations.

Customer Relationship Management:

• Build and maintain strong relationships with regular and VIP guests.
• Encourage repeat business through excellent service delivery.
• Monitor guest feedback and implement improvements.

Inventory & Procurement Oversight:

• Monitor stock levels for food, beverages, and service materials.
• Coordinate with procurement and store for timely supply.
• Ensure proper handling and storage of high-value inventory items.

Compliance & Quality Assurance:

• Ensure compliance with all company policies and hospitality standards.
• Maintain strict adherence to food safety and hygiene regulations.
• Support internal audits and quality checks.

Experience / Qualification

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, or related field
• Must have 7–10 years experience in restaurant management, with at least 3–5 years in fine dining or luxury hospitality
• Proven experience managing high-end or premium dining establishments
• Certification in hospitality or food and beverage management is an added advantage
• Knowledge of international service standards and etiquette

Competencies / Skills:

• Strong knowledge of luxury and fine dining service standards
• Leadership and team management skills
• Excellent customer service and interpersonal skills
• Financial acumen and cost control ability
• Knowledge of wines, beverages, and food pairing
• Strong organizational and multitasking skills

Behavioural Qualities / Other Competences:

• High level of professionalism and attention to detail
• Elegant, polished, and confident personality
• Strong decision-making and problem-solving ability
• Customer-focused mindset
• Ability to work under pressure in a high-end environment
• Strong communication and presentation skills.

go to method of application »

Job Summary

• We are seeking a detail-oriented Inventory Officer to manage stock levels, maintain accurate records, and support smooth supermarket operations.
• The role involves stock monitoring, reconciliation, reporting, and coordination with procurement, sales, and store teams.

Key Responsibilities

• Monitor and control stock levels to prevent shortages or overstocking
• Track inventory movements and maintain accurate records
• Conduct stock counts and reconcile discrepancies
• Prepare inventory reports and support procurement processes
• Ensure proper stock handling, labeling, and storage

Requirements

• HND/Bachelor’s degree in a relevant field
• 1–2 years’ experience in inventory/stock management
• Must have prior experience working in a supermarket
• Proficiency in inventory systems and strong organizational skills

go to method of application »

Job Summary

• The Customer Service Personnel will serve as the first point of contact for customers, ensuring a positive service experience.
• The ideal candidate will handle inquiries, provide accurate information, resolve complaints, and maintain a friendly and professional attitude at all times.

Key Responsibilities

• Attend to customer inquiries via phone calls, messages, emails, and in-person visits.
• Provide timely and accurate information about products and services.
• Resolve customer complaints with professionalism and escalate issues when necessary.
• Manage and update customer records and reports.
• Maintain a clean and organized customer service desk.
• Follow up with customers to ensure satisfaction.
• Support other departments when customer-related issues arise.
• Ensure excellent service delivery that promotes customer retention.

Requirements

• OND / NCE / HND / BSc Degree in any relevant field.
• Proven experience in customer service or a similar role is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and work under pressure.
• Proficiency in basic computer applications (MS Word, Excel, email).
• Friendly, patient, and professional attitude.

Additional Skills:

• Ability to work well in a team.
• Strong customer-focused mindset.
• Good organizational and time-management skills.

go to method of application »

Main Function

• The Accountant is responsible for managing financial records, preparing reports, ensuring compliance with financial regulations, and supporting the overall financial health of the organization.
• The role ensures accuracy, transparency, and efficiency in all financial operations.

Role Responsibilities

• Prepare and maintain accurate financial records and reports.
• Manage accounts payable and receivable processes.
• Reconcile bank statements and financial discrepancies.
• Assist in the preparation of budgets and financial forecasts.
• Monitor financial transactions and ensure proper documentation.
• Ensure compliance with accounting standards, tax regulations, and company policies.
• Support internal and external audits by providing required documentation.
• Analyze financial data and provide insights to management.
• Collaborate with other departments to ensure proper financial control.

Qualifications and Requirements
Education and Certifications:

• Degree in Accounting, Finance, or related field.

Experience:

• Minimum of 2 years’ experience in accounting or finance roles.
• Experience in hospitality, restaurant, or retail environment is preferred.

Core Competencies:

• Financial Reporting & Analysis
• Attention to Detail & Accuracy
• Knowledge of Accounting Standards
• Analytical & Problem-Solving Skills
• Time Management & Organization
• Communication Skills.

go to method of application »

Main Function

• The Store Manager is responsible for overseeing all store and inventory operations, ensuring efficient stock control, proper storage, accurate record-keeping, and timely distribution of goods to support business operations.
• The role ensures that inventory is managed effectively to prevent shortages, overstocking, wastage, and loss.
• The ideal candidate must be highly organized, detail-oriented, and experienced in managing inventory in a fast-paced operational environment.

Role Responsibilities
Inventory Control and Stock Management:

• Oversee receipt, inspection, and storage of goods.
• Ensure accurate documentation of all stock movements (inward and outward).
• Monitor stock levels and initiate timely replenishment.
• Conduct regular physical stock counts and reconcile discrepancies.
• Implement inventory control systems to minimize losses and wastage.

Store Operations Management:

• Ensure proper organization and cleanliness of the store.
• Maintain clear labeling, categorization, and accessibility of items.
• Ensure adherence to FIFO/FEFO principles where applicable.
• Monitor storage conditions for different types of goods.

Distribution and Coordination:

• Ensure timely issuance of materials to departments based on approved requisitions.
• Coordinate with various departments to understand stock requirements.
• Support uninterrupted operations by ensuring availability of critical supplies.

Documentation and Reporting:

• Maintain accurate inventory records and stock registers.
• Prepare daily, weekly, and monthly inventory reports.
• Track key inventory metrics such as stock turnover and usage rates.
• Report variances, shortages, and damages promptly.

Loss Prevention and Compliance:

• Implement controls to prevent theft, pilferage, and unauthorized access.
• Ensure compliance with company policies and audit requirements.
• Support internal and external stock audits.

Procurement Coordination:

• Work closely with procurement to ensure timely restocking.
• Verify deliveries against purchase orders and quality standards.
• Ensure proper documentation for all received goods.

Team Supervision:

• Supervise storekeepers and assistants.
• Assign tasks and monitor staff performance.
• Train team members on store procedures and documentation.
• Enforce discipline and accountability within the team.

Health, Safety, and Compliance:

• Ensure safe storage and handling of materials.
• Maintain compliance with health and safety standards.
• Ensure proper handling of sensitive or hazardous materials where applicable.

Experience / Qualification

• Bachelor’s degree or HND in Supply Chain Management, Business Administration, Logistics, or related field
• Minimum of 5–8 years experience in store or inventory management
• Experience in hospitality, retail, or FMCG environments is an advantage
• Knowledge of inventory control systems and audit processes
• Professional certification in logistics or supply chain management is an added advantage

Competencies / Skills:

• Strong knowledge of inventory and store management
• Excellent organizational and record-keeping skills
• Attention to detail and accuracy
• Proficiency in inventory systems and Microsoft Excel
• Strong analytical and reconciliation skills
• Leadership and team management abilities
• Behavioural Qualities / Other Competences
• High level of integrity and accountability
• Detail-oriented and process-driven
• Proactive and results-focused
• Ability to work under pressure
• Strong communication and coordination skills

go to method of application »

Main Function

• The Head of Finance is responsible for overseeing all financial operations of the organization, ensuring accurate financial reporting, effective cost control, and compliance with regulatory standards.
• The role drives financial strategy, supports business decision-making, and ensures the financial health and sustainability of the organization.

Role Responsibilities

• Oversee daily financial operations including accounting, reporting, and cash flow management.
• Prepare and present financial statements, budgets, and forecasts.
• Monitor revenue, expenses, and profitability to ensure financial efficiency.
• Develop and implement financial policies, controls, and procedures.
• Ensure compliance with financial regulations, tax laws, and company policies.
• Supervise and manage finance team members to ensure productivity and accuracy.
• Conduct financial analysis to support strategic decision-making.
• Manage audits and liaise with external auditors and regulatory bodies.
• Implement cost control measures to optimize business performance.
• Provide financial insights and recommendations to management.

Qualifications and Requirements
Education and Certifications:

• Degree in Accounting, Finance, Economics, or related field.
• Professional certification (ICAN, ACCA, or equivalent) is highly required.

Experience:

• Must have 4–5 years’ experience in finance, accounting, or related roles.
• Must have relevant industry experience (hospitality, restaurant, retail, or similar).
• Experience in a supervisory or managerial role is an advantage.

Core Competencies:

• Financial Management & Reporting
• Budgeting & Forecasting
• Analytical & Strategic Thinking
• Leadership & Team Management
• Attention to Detail & Accuracy
• Knowledge of Financial Regulations & Compliance

go to method of application »

Main Function

• The Security Operative is responsible for maintaining the safety and security of the premises, staff, and customers. The role ensures a secure environment by monitoring activities, enforcing regulations, and responding to incidents effectively.

Role Responsibilities

• Patrol assigned areas to ensure safety and prevent unauthorized access.
• Monitor entrances, exits, and activities within the premises.
• Conduct routine security checks and inspections.
• Respond promptly to security incidents, emergencies, or disturbances.
• Monitor CCTV systems and report suspicious activities.
• Enforce company policies, safety procedures, and security regulations.
• Assist with crowd control during events or peak periods.
• Prepare and submit incident reports as required.
• Collaborate with other security personnel and management to maintain order.

Qualifications and Requirements
Education and Certifications:

• Minimum of secondary school education.
• Relevant security training or certification is an advantage.

Experience:

• 1–3 years’ experience in security, safety, or related roles.
• Experience in hospitality, retail, or public environments preferred.

Core Competencies:

• Vigilance & Observational Skills
• Physical Fitness & Stamina
• Communication & Teamwork
• Problem-Solving & Decision-Making
• Knowledge of Safety & Security Procedures.