Jobs at Devien Consult

Description 

• We are seeking a passionate and customer-focused individual to join our team as a Customer Experience Management Associate.The ideal candidate will play a crucial role in ensuring a seamless and delightful experience for customers throughout their journey with the company.

Job Responsibilities

• Proactively engage with customers through various channels to understand their needs and concerns.
• Collect and analyze customer feedback to identify trends and areas for improvement.
• Contribute to the development and enhancement of customer service processes.
• Communicate with customers professionally and empathetically, ensuring a positive interaction at all times.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Provide assistance and guidance to customers, ensuring prompt and effective resolution of issues.

Job Requirements

• Degree in Business Administration, Marketing, or a related field.
• Previous experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think critically.
• Familiarity with customer relationship management (CRM) systems.

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Job Description

• As an Executive Assistant, you will play a pivotal role in ensuring the seamless operation of executive functions. This position requires a proactive and resourceful individual who can handle a wide range of administrative and executive support tasks.

Job Responsibilities

• Coordinate and manage complex executive calendars, including scheduling meetings, appointments, and travel arrangements.
• Act as primary contact between executives and internal/external stakeholders.
• Organize and facilitate meetings, including preparing agendas, materials, and minutes.
• Assist in maintaining client databases and ensuring accurate records.
• Support the planning and execution of workshops, seminars, and client events.
• Assist in processing invoices, expenses, and financial documentation.

Job Requirements

• Degree in Business Administration, Management, or a related field with at least 2 years experience.
• Previous experience working with a visionary leader OR demonstrates high natural abilities for organisation, initiative, time mastery, personal effectiveness and schedule management. (Reflective in a High C profile (DISC) or showing in Consistency, Discipline, Focus, Arranger, Analytical (on top 10 in her Gallup Strengths Finder Assesment).
• Must be a social media savvy, with decent canva design skills.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and other relevant office software.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Exceptional organizational and time management skills.