Customer Experience Management Associate at Devien Consult

Description 

• We are seeking a passionate and customer-focused individual to join our team as a Customer Experience Management Associate.The ideal candidate will play a crucial role in ensuring a seamless and delightful experience for customers throughout their journey with the company.

Job Responsibilities

• Proactively engage with customers through various channels to understand their needs and concerns.
• Collect and analyze customer feedback to identify trends and areas for improvement.
• Contribute to the development and enhancement of customer service processes.
• Communicate with customers professionally and empathetically, ensuring a positive interaction at all times.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Provide assistance and guidance to customers, ensuring prompt and effective resolution of issues.

Job Requirements

• Degree in Business Administration, Marketing, or a related field.
• Previous experience in customer service or a related role.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think critically.
• Familiarity with customer relationship management (CRM) systems.