Driver at The Providence Hotel

Main Duties/ Tasks:

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintains effective communication with all related departments to ensure smooth service delivery
• Greets guests upon arrival offering assistance at all times
• Maintains an up to date knowledge of the hotel and local services supplying information and responding to guest queries
• Maintains awareness of guest profile through Opera Property Management System
• Ensures that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Deals promptly, efficiently and pleasantly with incoming calls
• Handles all messages, mail and packages for guests and staff ensuring they are delivered at the appropriate time in a professional manner
• Delivers morning newspapers to rooms
• Delivers guest messages and other deliveries immediately without delay in a professional manner
• Suggestively sells Hotel promotion, outlets and facilities at all times
• Regularly checks the lobby area, ensuring it is clean and tidy
• Ensures Concierge desk and store room is clean tidy and well organized
• Receives from the Night Manager Registration cards to be filed and placed in order according to the established procedure
• Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations
• Maintains regular and effective liaison between other departments with particular emphasis on Front Office
• Cooperates in the performance of any reasonable task requested by company manager, executives or guests
• Maintains an awareness of the car park and front entrance at all times GUESTS or STAFF are transported in the designated allocated Hotel vehicle to and from the Hotel as directed by the Front Office, treating GUESTS with courtesy and attention at all times. Assists GUESTS with their luggage and personal effects. Ensuring punctuality and safe driving at all times.
• Parcels, equipment, goods, etc. are collected or delivered for or on behalf of the Hotel as directed by the Sales and Marketing Manager
• All traffic regulations, road and traffic laws of the Federal Republic of Nigeria, are obeyed when driving a Hotel vehicle and every precaution is taken to ensure the safety of passengers being transported. 
• Checks indicators, headlights, tires, breaks, petrol etc. and ensures that the vehicle is in a safe and roadworthy condition. 
• Immediately reports any defects to the Duty Manager/ Designated manager. 
• Maintains the vehicle in a clean condition and may be required to wash such vehicle.
• The Vehicle is for official use only and as directed by your Manager. 
• The Driver's Log Sheet is accurately completed and signed after trips and all petrol dockets are retained.
• Accidents involving the Hotel vehicle are reported to your Manager and necessary authorities. In such event all necessary particulars of the other party involved in the accident  are accurately recorded.
• All reasonable care and security is exercised to secure the Hotel vehicle and/ or contents against theft, abuse, neglect, damage or disrespect of the asset.
• Ensure that the hotel vehicle license, and vehicle documents are up to date and copies are kept in the vehicle always
• Consumption of alcohol must not be consumed or present in the vehicle.
• Food and/ or beverage orders are taken and served in public areas, such as the Hotel foyer, patios and terraces
• Assistance is given in the delivery of Room Service food and beverage orders when requested to do so.
• Ensures guests are greeted upon arrival
• Opens car doors for arriving and departing guests and escort them to the lobby
• Maintains an up to date knowledge of the hotel and services. Supplies information and responds to guest queries
• Ensures effective handover is done, gaining information from earlier shift
• Forwards all guest complaints or problems to the manager on duty
• Ensures that phone calls are answered properly up to the standards
• Controls all guest car keys
• Ensures that an effective handover is made to the Night shift in conjunction with the early Shift Leader
• Maintains an awareness of sales opportunities maximizing revenue
• Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations
• Maintaining the parking spaces and key cabinet and ensures cleanliness is to the maximum
• Ensures that cars are delivered within 10 minutes for guest request
• Cooperates in the performance of any reasonable task requested by company manager, executive and guests

Other Duties/ Tasks:

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills
• To generally promote and ensure good inter-departmental relations
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
• To adhere to Company and Hotel rules and regulations at all times
• Should be familiar with QHSE – FSMS Policy
• Reports incidents/ training requirements/ new hazards etc. to direct supervisors
• Listen and understand QHSE & FSMS related requirements in work 
• Understand departmental objective and work towards achieving it

Personal Requisite

• Language:    Fluent in English, multilingual ability preferred.    
• Education:    High school diploma would be an advantage, valid driving license    
• Experience:    Several years’ experience in overall operation, 5 years driving experience    
• Personal appearance:    The uniform should be worn with pride and dignity.    
• The uniform must be kept clean, tidy and well maintained.     

Any careless use, willfully or negligently, will be the sole responsibility of the employee, which will have to cover all expenses related to the repair/ replacement or additional cleaning outside the regular one.    

The personal appearance according to the  Hotel standard must be adhered to at all times.