Driver (Coaster Bus) at The Providence Hotel

Main Duties/ Tasks:

• Transports hotel employees and guests safely and punctually in the 25-seater hotel bus, on the routes and schedules set by the Front Office / Management, including staff pick-up and drop-off runs.
• Starts driving two (2) hours before the start of the employee shift being served so that staff arrive on time; working hours are adjusted accordingly (see Shifts, Vacation & Days Off).
• Receives guests in a professional and friendly manner, treating them with courtesy and attention at all times, and satisfying guest expectations from arrival through to departure.
• Assists guests and employees when boarding and alighting (including the elderly and persons with reduced mobility) and helps GUESTS with their luggage and personal effects.
• Ensures that the bus capacity of 25 passengers is never exceeded and that passengers are seated and follow safety instructions during the journey.
• Obeys all traffic regulations, road and traffic laws of the Federal Republic of Nigeria when driving a hotel vehicle, practices defensive driving and takes every precaution to ensure the safety of passengers being transported.
• Carries out a daily pre-trip inspection (indicators, headlights, tyres, brakes, fuel, oil, coolant, battery, mirrors, doors, seat belts, etc.) and ensures that the vehicle is in a safe and roadworthy condition.
• Immediately reports any defects to the Duty Manager / designated manager and does not operate the vehicle if it is unsafe to drive.
• Where qualified, carries out basic mechanical maintenance and minor repairs (e.g. changing a tyre, replacing bulbs and fuses, checking fluid levels, jump-starting) within the limits authorised by management; major repairs are referred to the Maintenance Department / authorised workshop.
• Keeps the service and maintenance schedule of the bus up to date and ensures that servicing, repairs and inspections are carried out on time.
• Maintains the vehicle in a clean condition inside and out and may be required to wash such vehicle.
• The Vehicle is for official use only and as directed by your manager.
• The Driver’s Log Sheet (trip times, mileage, passenger numbers) is accurately completed and signed after trips and all fuel receipts are retained.
• Accidents involving the Hotel vehicle are reported to your manager and necessary authorities. In such event all necessary particulars of the other party involved in the accident are accurately recorded.
• All reasonable care and security are exercised to secure the Hotel vehicle and/ or contents against theft, abuse, neglect, damage or disrespect of the asset.
• Ensures that the hotel vehicle licence and vehicle documents are up to date and that copies are kept in the vehicle at all times; keeps own driving licence valid.
• Alcohol or any intoxicating substance must not be consumed by the driver before or during duty, nor be present in the vehicle.
• Parcels, equipment, goods, etc. are collected or delivered for or on behalf of the Hotel as directed by the Sales and Marketing Manager.
• Maintains an up-to-date knowledge of the hotel, local services, roads and routes, supplying information and responding to guest queries.
• Forwards all guest complaints or problems to the manager on duty.
• Ensures that an effective handover is made to the next driver / shift, including the condition and fuel level of the vehicle and any reported defects.
• Parks the bus in the designated bay and maintains an awareness of the car park and front entrance at all times.
• Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations, and promotes Hotel outlets and facilities where appropriate.
• Cooperates in the performance of any reasonable task requested by company manager, executives or guests.

Other Duties/ Tasks:

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills
• To generally promote and ensure good inter-departmental relations
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
• To adhere to Company and Hotel rules and regulations at all times
• Should be familiar with QHSE – FSMS Policy
• Reports incidents/ training requirements/ new hazards etc. to direct supervisors
• Listen and understand QHSE & FSMS related requirements in work 
• Understand departmental objective and work towards achieving it
• Personal Requisite
• Language:    Fluent in English, multilingual ability preferred.    

Education:

• High school diploma would be an advantage; valid driving licence appropriate for driving a 26-seater passenger bus, with a clean driving record    
• Experience:    Minimum 5 years’ driving experience, including driving a bus/minibus of similar size and transporting passengers; mechanical/ automotive experience is a must.    
• Computer knowledge:    Basic computer and smartphone literacy; ability to complete driver’s log sheets and use hotel systems as required    
• Personal appearance:    The uniform should be worn with pride and dignity.    
• The uniform must be kept clean, tidy and well maintained.     
• Any careless use, willfully or negligently, will be the sole responsibility of the employee, which will have to cover all expenses related to the repair/ replacement or additional cleaning outside the regular one.    
• The personal appearance according to the Hotel standard must be adhered to at all times.