Jobs at Blue Pearl Consulting Services

Job Description

• We are looking for an experienced Database L2 Engineer with strong expertise in Oracle Database Administration to support, maintain, and optimize our Oracle database environments.
• The role involves performing daily database operations, troubleshooting complex issues, and ensuring high availability and performance of our databases.

Key Responsibilities
Database Administration and Maintenance:

• Manage and maintain Oracle database instances across development, testing, and production environments.
• Perform routine database maintenance tasks such as backup, recovery, patching, and upgrades to ensure data integrity and availability.
• Monitor database health and performance, optimizing configurations for optimal database response times.

Troubleshooting and Incident Management:

• Provide Level 2 support for database-related incidents, diagnosing and resolving issues promptly to minimize downtime.
• Work with Level 1 support to handle escalated database issues and provide technical guidance.
• Collaborate with Level 3 or vendor support for complex issues that require further escalation.

Performance Monitoring and Tuning:

• Use monitoring tools to track database performance, identifying and addressing potential bottlenecks.
• Conduct regular performance tuning on SQL queries, indexing, and storage optimization.
• Perform capacity planning and forecasting to ensure the database infrastructure can scale with organizational growth.

Backup and Recovery:

• Implement and manage database backup and recovery procedures in line with business continuity requirements.
• Perform regular testing of backups to ensure data recoverability and integrity.
• Implement disaster recovery plans for Oracle databases, including testing failover and failback procedures.

Security and Compliance:

• Apply and enforce database security measures, including user roles, privileges, and auditing.
• Ensure databases comply with relevant security policies, industry regulations, and best practices.
• Participate in database security assessments, audits, and vulnerability management.

Documentation and Reporting:

• Maintain accurate documentation of database configurations, procedures, and troubleshooting steps.
• Prepare regular reports on database health, performance, capacity planning, and security compliance.
• Document incident response and resolutions to build a knowledge base for future reference.

Qualifications

• Education: Bachelor's Degree in Computer Science, Information Technology, or a related field (preferred).
• Experience: Minimum of 3 years of experience in Oracle Database Administration, with at least 1-2 years in an L2 support role.
• Certifications: Oracle Database certification (e.g., Oracle Certified Associate - OCA or Oracle Certified Professional - OCP) is a plus.

Skills and Competencies:
Technical Skills:

• Proficiency in Oracle Database architecture, installation, configuration, and management.
• Strong experience with Oracle backup and recovery tools such as RMAN.
• Knowledge of database performance tuning, query optimization, and troubleshooting.
• Familiarity with Oracle database security features, including roles, privileges, and auditing.
• Experience with high availability solutions like Oracle Data Guard and RAC (Real Application Clusters) is a plus.

Soft Skills:

• Excellent problem-solving skills with a strong analytical mindset.
• Strong verbal and written communication skills to effectively collaborate with IT teams and stakeholders.
• Ability to work independently and manage time effectively in a fast-paced environment.

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Job Description

• We are looking for a skilled Desktop Support Analyst / Engineer at the L1 level to provide remote desktop support (RDS) for our users.
• This role involves troubleshooting, maintaining, and configuring end-user workstations and supporting systems to ensure optimal performance and end-user productivity.
• The ideal candidate has a strong understanding of desktop operating systems, software, and hardware, with excellent communication and problem-solving skills.

Key Responsibilities
Technical Support:

• Serve as the first point of contact for remote desktop support (RDS) issues, providing timely and efficient assistance to end-users.
• Diagnose, troubleshoot, and resolve hardware and software issues for desktop and laptop systems.
• Assist with the installation, configuration, and maintenance of desktop operating systems (primarily Windows and macOS) and commonly used applications.

Incident Management:

• Log, track, and manage incidents and service requests in the ticketing system, ensuring SLAs (Service Level Agreements) are met.
• Escalate unresolved issues to L2 or L3 support teams and follow up to ensure prompt resolution.
• Document all troubleshooting and problem resolution steps to build a knowledge base for future support.

Software and Hardware Support:

• Support and maintain end-user equipment, including desktops, laptops, printers, and mobile devices.
• Provide assistance with application installation, updates, and basic configuration for end-user productivity tools.
• Troubleshoot issues with peripherals, network connectivity, and printing for remote users.

User Training and Guidance:

• Provide basic training to end-users on IT policies, system usage, and common troubleshooting steps to empower users.
• Assist users in understanding and navigating key applications, ensuring a seamless experience and minimal disruptions.

System Monitoring and Maintenance:

• Monitor desktop and laptop systems to identify potential issues and proactively resolve them.
• Perform regular maintenance tasks such as software updates, patches, and system health checks to enhance system performance and security.

Qualifications

• Education: High School Diploma or equivalent; additional IT certifications are a plus.
• Experience: Minimum of 1-2 years of experience in desktop or helpdesk support, with experience in remote desktop support preferred.
• Certifications: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other relevant certifications are beneficial.

Skills and Competencies:
Technical Skills:

• Strong understanding of Windows and/or macOS operating systems.
• Familiarity with remote desktop support tools and VPN technologies.
• Knowledge of troubleshooting network connectivity issues, including LAN, Wi-Fi, and VPN.
• Proficiency in Microsoft Office Suite and other productivity software commonly used in business environments.

Soft Skills:

• Excellent communication and customer service skills, with a focus on user satisfaction.
• Strong problem-solving abilities, with the ability to work under pressure and meet tight deadlines.
• Detail-oriented, with good documentation skills to ensure clear tracking and reporting of support issues.

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Job Description

• We are seeking a Level 1 Data Center Operations Analyst to monitor, manage, and support data center operations for mission-critical systems and infrastructure.
• This role involves ensuring the continuous availability of services, monitoring performance metrics, and handling incidents and alerts to maintain uptime across the environment.
• The ideal candidate will have an understanding of data center operations and the ability to respond promptly to operational issues.

Key Responsibilities
Monitoring and Incident Response:

• Monitor data center systems, servers, networks, and applications using monitoring tools to ensure continuous availability.
• Respond promptly to alerts and incidents, performing initial troubleshooting to identify potential issues.
• Escalate unresolved incidents to Level 2/3 support teams or relevant personnel as per escalation protocols.
• Maintain an incident log and document resolution steps and status updates in the incident management system.

Operational Support and Maintenance:

• Perform routine data center checks to verify proper functioning of systems, network components, power, cooling, and other infrastructure.
• Assist with scheduled maintenance, including hardware and software updates, patch management, and backups.
• Conduct system health checks and monitor system performance metrics to prevent downtime and improve reliability.
• Coordinate with various support teams to ensure optimal operational status of the data center.

Documentation and Reporting:

• Maintain and update data center operations documentation, including procedures, protocols, and escalation processes.
• Generate regular reports on incident trends, performance metrics, and system availability.
• Document troubleshooting steps, resolutions, and escalation paths in the incident management system for future reference.

Compliance and Security:

• Ensure adherence to data center security protocols and compliance requirements.
• Conduct regular access checks to ensure only authorized personnel have access to restricted areas and systems.
• Assist in enforcing policies related to physical and data security within the data center.

Qualifications

• Education: High School Diploma or equivalent; Associate’s degree or certification in IT, Networking, or a related field is preferred.
• Experience: 1+ years of experience in a data center or IT operations support role.
• Technical Knowledge: Basic understanding of server, network, and data center infrastructure, including monitoring tools and ticketing systems.

Skills and Competencies:
Technical Skills:

• Familiarity with data center management tools and monitoring platforms.
• Basic troubleshooting skills for networking, hardware, and software.
• Understanding of incident management processes and ITIL concepts is a plus.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to communicate effectively with technical and non-technical team members.
• Ability to prioritize tasks and handle multiple incidents in a high-pressure environment.

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Job Description

• We are seeking an experienced ServiceNow Analyst at the L2 level to support and enhance our IT Service Management (ITSM) processes.
• This role involves managing ITSM processes on the ServiceNow platform, ensuring streamlined operations, and optimizing the efficiency of IT service delivery.
• The ideal candidate has a strong understanding of ITIL processes, ServiceNow configuration, and experience in ITSM process management.

Key Responsibilities
ITSM Process Management:

• Oversee IT Service Management (ITSM) processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Analyze current ITSM processes and identify areas for improvement to optimize service delivery.
• Ensure all ITSM processes are aligned with best practices and meet organizational standards.

ServiceNow Administration and Analysis:

• Configure, administer, and maintain the ServiceNow platform to support ITSM processes.
• Develop and customize dashboards, reports, and workflows within ServiceNow to meet business requirements.
• Troubleshoot ServiceNow-related issues and coordinate with technical teams to ensure timely resolution.

Data Analysis and Reporting:

• Analyze ITSM metrics and generate reports to measure the effectiveness of ITSM processes and identify trends.
• Monitor SLA compliance and provide insights into service performance, recommending improvements where necessary.
• Prepare regular reports on key performance indicators (KPIs) and ITSM process efficiency.

Process Documentation and Improvement:

• Document all ITSM processes, ensuring clear guidelines and procedures for team members.
• Conduct process audits to ensure adherence to established policies and recommend corrective actions as necessary.
• Work with stakeholders to continuously improve ITSM processes, making them more efficient and user-friendly.

User Support and Training:

• Assist end-users and IT teams in understanding and using ITSM processes effectively.
• Provide training and guidance on the ServiceNow platform and ITSM processes to team members and other stakeholders.
• Act as the primary point of contact for ServiceNow queries and support requests from internal users.

Qualifications

• Education: Bachelor's Degree in Computer Science, Information Technology, or related field.
• Experience: 2-3 years of experience in IT Service Management, with a focus on ServiceNow platform administration and ITSM processes.
• Certifications: ITIL Foundation, ServiceNow Certified System Administrator, or other relevant certifications are a plus.

Skills and Competencies:
Technical Skills:

• Strong proficiency in the ServiceNow platform, including configuration and customization.
• Understanding of ITSM tools, processes, and methodologies (ITIL).
• Experience in developing workflows, forms, and dashboards in ServiceNow.
• Knowledge of data analysis tools and methods for reporting and metrics tracking.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Strong analytical skills and attention to detail to identify process inefficiencies and improvement opportunities.
• Proactive approach to problem-solving and continuous improvement.

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Job Description

• We are looking for a skilled Enterprise Tools Specialist - Level 2 to manage, maintain, and optimize enterprise tools used across the organization.
• This role involves monitoring, troubleshooting, and supporting various enterprise-level applications and tools to ensure efficient and effective operations.
• The ideal candidate will have expertise in enterprise tools and related systems, and a strong ability to diagnose and resolve technical issues.

Key Responsibilities
Enterprise Tools Management:

• Oversee the day-to-day operations of enterprise tools, including system administration, configuration, and optimization.
• Maintain and update enterprise tools to ensure alignment with organizational needs and industry standards.
• Monitor tool performance, troubleshoot issues, and make recommendations to improve efficiency and functionality.
• Provide Level 2 support for enterprise tools, resolving escalated issues and assisting Level 1 support as needed.

Incident and Problem Resolution:

• Respond to incidents involving enterprise tools, performing root cause analysis to prevent recurrence.
• Document all troubleshooting and resolution steps in the ticketing system, ensuring accurate and detailed records.
• Escalate complex issues to vendor support or Level 3 teams, if required, and follow up to ensure timely resolution.

User Support and Training:

• Assist end-users and other support teams with inquiries and issues related to enterprise tools.
• Provide training and documentation for enterprise tools to improve user proficiency and reduce support incidents.
• Gather feedback from users to identify areas for tool enhancement and work with vendors to implement improvements.

Configuration and Optimization:

• Configure enterprise tools based on best practices and organizational requirements.
• Implement updates, patches, and upgrades to ensure optimal tool performance and security.
• Analyze tool performance metrics and make adjustments to configurations to enhance usability and effectiveness.

Reporting and Documentation:

• Generate regular reports on tool performance, usage statistics, and incident trends.
• Maintain detailed documentation of configuration settings, troubleshooting procedures, and system changes.
• Keep a knowledge base of enterprise tools and resolutions for common issues to assist in knowledge transfer and training.

Qualifications

• Education: Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience: 2+ years of experience in enterprise tools management, IT operations, or a related field.
• Technical Knowledge: Experience with a variety of enterprise tools (e.g., monitoring, ticketing, and collaboration tools). Familiarity with configuration management and ITIL practices is preferred.

Skills and Competencies:
Technical Skills:

• Proficient in enterprise tools administration and troubleshooting.
• Experience with monitoring, ticketing, or asset management tools (specific tools may be listed based on organization’s tool stack).
• Basic scripting skills (e.g., PowerShell, Python) for automation and reporting purposes.

Soft Skills:

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, able to convey technical information to both technical and non-technical audiences.
• Strong organizational skills, able to prioritize tasks effectively in a fast-paced environment.

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Job Description

• We are seeking a Level 1 Field Support Officer (FSO) to provide on-site technical support and assistance to end-users, ensuring smooth operation and prompt resolution of technical issues.
• The FSO will respond to support requests, troubleshoot hardware and software issues, and escalate more complex problems as needed.
• This role is ideal for someone with strong interpersonal skills and a foundational understanding of IT support.

Key Responsibilities
Technical Support and Troubleshooting:

• Provide first-level technical support for hardware, software, and network issues to on-site users.
• Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices.
• Assist with basic troubleshooting for network connectivity issues and escalate more complex network issues to higher-level support.

Incident Response and Escalation:

• Log all support requests and incidents in the helpdesk system, documenting resolutions and any follow-up actions.
• Escalate unresolved issues to Level 2 or Level 3 support teams when necessary, ensuring a timely and efficient resolution.
• Communicate effectively with users regarding issue status, expected resolution times, and follow-up actions.

Installation and Configuration:

• Set up and configure workstations, peripherals, and software applications for new and existing users.
• Perform basic installation, configuration, and updates of software and operating systems.
• Maintain an inventory of IT assets and ensure all equipment is accounted for and tracked.

Customer Service and End-User Training:

• Provide excellent customer service to end-users, ensuring a positive support experience.
• Educate users on basic troubleshooting steps and promote best practices for IT usage.
• Assist users with questions regarding software applications, basic functionality, and IT policies.

Documentation and Reporting:

• Maintain accurate and detailed records of support activities, incidents, and resolutions.
• Generate routine reports on support requests, incident resolution times, and customer satisfaction.
• Contribute to knowledge base articles and documentation for common issues and solutions.

Qualifications

• Education: High School Siploma or equivalent; a certification in IT support (e.g., CompTIA A+, ITIL Foundation) is a plus.
• Experience: 1+ years of experience in IT support or a customer-facing technical support role.
• Technical Knowledge: Basic knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common desktop hardware.

Skills and Competencies
Technical Skills:

• Basic troubleshooting knowledge for hardware and software.
• Familiarity with remote support tools and ticketing systems.
• Understanding of network basics and IP configurations is a plus.

Soft Skills:

• Strong customer service orientation with effective communication skills.
• Ability to work independently and manage time effectively.
• Problem-solving mindset with attention to detail.

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Job Description

• We are looking for an experienced ServiceNow Senior Developer to manage and enhance our ITSM platform.
• The ITSM Platform Manager L2 will be responsible for developing and configuring ServiceNow to support our business needs, improving ITSM processes, and optimizing platform functionality.
• This role requires a deep understanding of ServiceNow development, ITIL processes, and experience in platform management at a senior level.

Key Responsibilities
ServiceNow Development and Configuration:

• Design, develop, and configure custom applications, modules, and workflows in ServiceNow to support business requirements.
• Customize and maintain forms, lists, tables, and fields within ServiceNow to optimize ITSM processes.
• Ensure adherence to ServiceNow best practices and ITSM standards in all development work.

Platform Management and Maintenance:

• Manage and maintain the stability, security, and performance of the ServiceNow platform.
• Oversee version upgrades, patches, and other platform maintenance activities to ensure smooth operation.
• Troubleshoot and resolve technical issues related to the ServiceNow platform, coordinating with technical teams as needed.

Process Improvement and Optimization:

• Analyze and identify opportunities to streamline ITSM processes, improving platform efficiency and effectiveness.
• Collaborate with stakeholders to understand and address requirements, implementing solutions that align with ITSM goals.
• Develop and enhance dashboards, reports, and performance analytics within ServiceNow to monitor ITSM metrics and KPIs.

Documentation and Compliance:

• Create and maintain detailed documentation of ServiceNow configurations, customizations, and workflows.
• Ensure all platform configurations adhere to IT policies, compliance standards, and security guidelines.
• Conduct regular audits of platform processes to ensure adherence to established guidelines and recommend corrective actions as needed.

Training and Support:

• Provide guidance and training to junior developers and other IT team members on ServiceNow platform usage and best practices.
• Serve as the subject matter expert on ServiceNow functionalities, offering support for queries from internal users.
• Assist end-users and ITSM team members with ServiceNow functionalities to promote effective use of the platform.

Qualifications

• Education: Bachelor's Degree in Computer Science, Information Technology, or related field.
• Experience: 4+ years of experience in ServiceNow development and ITSM platform management, with proven experience at a senior level.
• Certifications: ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, and ITIL certification preferred.

Skills and Competencies:
Technical Skills:

• Advanced knowledge and hands-on experience with ServiceNow development, including customizations and configurations.
• Proficient in JavaScript, HTML, and other programming languages relevant to ServiceNow development.
• Experience with ITSM processes, ITIL framework, and performance analytics within the ServiceNow platform.

Soft Skills:

• Excellent communication and interpersonal skills to work effectively with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Proactive approach to troubleshooting and optimizing ITSM platform performance.