ServiceNow Senior Developer at Blue Pearl Consulting Services

Job Description

• We are looking for an experienced ServiceNow Senior Developer to manage and enhance our ITSM platform.
• The ITSM Platform Manager L2 will be responsible for developing and configuring ServiceNow to support our business needs, improving ITSM processes, and optimizing platform functionality.
• This role requires a deep understanding of ServiceNow development, ITIL processes, and experience in platform management at a senior level.

Key Responsibilities
ServiceNow Development and Configuration:

• Design, develop, and configure custom applications, modules, and workflows in ServiceNow to support business requirements.
• Customize and maintain forms, lists, tables, and fields within ServiceNow to optimize ITSM processes.
• Ensure adherence to ServiceNow best practices and ITSM standards in all development work.

Platform Management and Maintenance:

• Manage and maintain the stability, security, and performance of the ServiceNow platform.
• Oversee version upgrades, patches, and other platform maintenance activities to ensure smooth operation.
• Troubleshoot and resolve technical issues related to the ServiceNow platform, coordinating with technical teams as needed.

Process Improvement and Optimization:

• Analyze and identify opportunities to streamline ITSM processes, improving platform efficiency and effectiveness.
• Collaborate with stakeholders to understand and address requirements, implementing solutions that align with ITSM goals.
• Develop and enhance dashboards, reports, and performance analytics within ServiceNow to monitor ITSM metrics and KPIs.

Documentation and Compliance:

• Create and maintain detailed documentation of ServiceNow configurations, customizations, and workflows.
• Ensure all platform configurations adhere to IT policies, compliance standards, and security guidelines.
• Conduct regular audits of platform processes to ensure adherence to established guidelines and recommend corrective actions as needed.

Training and Support:

• Provide guidance and training to junior developers and other IT team members on ServiceNow platform usage and best practices.
• Serve as the subject matter expert on ServiceNow functionalities, offering support for queries from internal users.
• Assist end-users and ITSM team members with ServiceNow functionalities to promote effective use of the platform.

Qualifications

• Education: Bachelor's Degree in Computer Science, Information Technology, or related field.
• Experience: 4+ years of experience in ServiceNow development and ITSM platform management, with proven experience at a senior level.
• Certifications: ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, and ITIL certification preferred.

Skills and Competencies:
Technical Skills:

• Advanced knowledge and hands-on experience with ServiceNow development, including customizations and configurations.
• Proficient in JavaScript, HTML, and other programming languages relevant to ServiceNow development.
• Experience with ITSM processes, ITIL framework, and performance analytics within the ServiceNow platform.

Soft Skills:

• Excellent communication and interpersonal skills to work effectively with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Proactive approach to troubleshooting and optimizing ITSM platform performance.