Job Vacancies at Zola Electric

Position

• You will provide recruiting support and startup sales training to new inbound Front line sales staff. In time this role will have a support team of Sales Trainers and Sales Training Specialists reporting to it. Purpose of the Job is to equip new front line sales staff with theoretical and practical knowledge and skills in Zola’s problem led sales approach.
• Understand and champion recruiting and  training process and content.
• Solely responsible for localizing content and can change process with Director level approval.
• Coordinate with pre-approved 3rd party agencies.
• Gather candidate names and set-up information sessions as per the recruitment process.
• Coordinate screening and  interview process by scheduling interviews, and lead the interview process.
• Effectively use requisite recruitment tools during recruitment process.
• Select candidates to be trained.
• Invite to training all the selected candidates from the shortlist
• Liaise with HC to ensure smooth onboarding
• This position is responsible for following Zola’s training process and curriculum. Mornings are generally spent in classroom type training and afternoons on role play. The position needs to provide deliver the training both in the classroom in the role play sessions.
• This position is solely responsible for deciding which inbound FSL / PC candidates are accepted as Zola FSL / PC and which are deemed unsuitable. Sales results are tracked against each trainer.
• Once training is complete Trainer needs to follow up with each new sales person  and track their results individually. Liaising with Country Organization leadership as needed to maximize their chances of success.
• Oversee and organize entire learning to sell training process from planning to handover.
• Fill in trackers & provide line of sight to results post training.
• Arrange, supplies, venues, tracking and linkages to Country Organization.
• Work with relevant Country Management leadership and support teams to troubleshoot issues.

Requirements

• A Bachelor’s Degree in a related field
• 3 years of relevant work experience
• Track record of being a Top Sales performer in Energy - Solar, Generator sales etc..
• Training experience in Energy - Solar, Generator sales etc..
• Deep understanding of recruiting, sales training  and sales
• Frequent travel required (Training occurs in the field, each training cycle takes 11 days and staff often carry out 3 - 5 cycles consecutively. During launch phase (~months 1 -6) position will need to be flexible and take on other tasks as required by company).

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Position
You will act as the Country IT-specialist providing IT support to local operations on the full Digital Platforms portfolio (Applications, Devices, Networks, Contact Centers, Identity). Ensures users are unblocked from IT issues and new requests are processed with the SLA agreed, coordinates activities with other in-country IT team members and domain specialists at Group level. On boards new users and administers services for use within the Country Organization. In this role you will be responsible for:

• Provide first line support for all IT/DP services and applications (Surge, G Suite, devices, network etc.)
• Assessment and proper routing of in-country tickets
• User onboarding and offboarding
• IT administrative changes like account creation
• Maintains the inventory of IT assets (MDM) and software licenses
• Maintain the in-country IT knowledge base and FAQ
• Maintain, prepare, troubleshoot and repair IT devices like PC’s, phones, network equipment and local servers
• Ensure Global IT policy adherence within the Counrty Organization
• Monitors network performance and traffic/use
• Provide local support with the roll-out of new applications, services and hardware
• Active engagement with DP team meetings

Requirements

• Bsc. in Computer Science or related field
• 2-5 years of relevant work experience in a similar work environment and/or position
• IT service management, understanding of ITIL and Lean/IT concepts, terms and processes
• Foundational knowledge of productivity application like G Suite, MS-Office, etc.
• Basic BI skills to produce reports based on small data sets
• Solid understanding of IT security concepts and standards
• Foundational knowledge of IP and ethernet/WiFi based networks
• Foundational knowledge of hardware and associated user computing environments (Android, MS Windows10, MacOS)
• Excellent listening and writing skills in both English as local language
• The ability to work well in a team setting and to prioritize workload
• IT problem solving skills, breaks down concrete problems into parts and organizes information in a concise manner
• Customer focused, understands customers and takes a proactive approach to meeting their needs in an effective and timely manner.
• Identifies opportunities to improve customer service and satisfaction
• Makes use of specialized knowledge to assist users in resolving problems.
• Uses `non-technical’ language skillfully to ensure effective communication with customers from all levels of understanding.
• Recognizes the facts and components that make up a problem or issue.
• Discrete, able to handle confidential information