Job Vacancies at S&S Hotels and Suites

Job Description

• As Health Club Manager, you will manage and drive the team to achieve excellent customer service standards and increase sales.
• You will ensure the smooth running of the club and that health and safety standards are met.

Responsibilities
As Health Club Manager you will be responsible for:

• Co-ordinate the maintenance of all recreational facilities and equipment.
• Coordinate the delivery of all recreational guest services.
• Responsible for the safety of all guest services.
• Manage all staff in this department.
• Manage the sale and promotion of departmental products and services.
• Access sales and marketing data.
• Assist with the development of new products and services.
• Assist with the evaluation of sales and marketing activities.
• Anticipate economic business level fluctuations and makes action plans.
• Comply with all Hotel and corporate guidelines.
• Deliver high quality service to guests.
• Adhere to departmental cleaning and maintenance programs.
• Attend and input at management meetings as required.

Qualifications

• Minimum 2 years of experience as Health Club Manager
• Excellent communication skills, written and oral with proficiency in English

Benefits
In return we'll give you a generous financial and benefits package including healthcare support, hotel discounts worldwide and chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

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Job Description

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Skills/Experience

• Proven working experience as a customer service manager for smart phone
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field