Job Vacancies at Precious Palm Royal Hotel

As a CSO you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets. Also ensuring that all hotel properties are adequately secured at all times.

Responsible for preparing daily incident reports and ensure that all allegations of crime and other incidents are investigated and properly recorded.

Duties and Responsibilities:

• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
• Oversee first aid program for guests and employees.
• Oversee the claims process and protects company assets
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning.
• Conduct regular walk through rounds for observing the entire hotel.
• Supervision of all Security Personnel and giving clear direction on all security related aspects.
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Monitor movement of guest within the hotel premises
• Ensure search of all in-coming and out- going vehicles
• Conduct proper search on contractors
• Ensure vehicles are parked in an orderly manner
• Conduct proper search of staff coming-in and going-out at all times and ensure proper documentation of staff valuables
• Prevention of fire out break and fire-fighting.
• Ensure the safety of lives, hotel property and facilitation at all times.
• Maintain a register of all goods and equipment coming into and going out of the hotel.
• Participate in checking goods into the store and ensure they sign appropriate column.
• Prepare daily report on security matters and suggest to management corrective measures.
• Ward off intruders or undesirable elements from the hotel premises and its environs.
• Liaise with other security agents as need arises.
• Direct guest coming to make enquires to the appropriate authority.
• Any other duties that may be assigned by management from time to time

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As a Security Officer you will be responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets. Also ensuring that all hotel properties are adequately secured at all times.

Report all suspicious moves or incidents to your superiors or the management. Also help to checkmate whatever comes in and goes out of the company

Duties and Responsibilities:

• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents to your superiors.
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Safeguard life and property around the premises
• Checkmate goods and individuals coming or going out of the hotel
• Help to enforce the company policies
• Must discharge your duties as a security personnel without fear or favor
• Gives out tags at the Tin-can to all vehicle coming-in after thorough check like checking of the boat etc.
• Register and gives out tags to any contractor coming in to work
• Register vehicle numbers. Must ensure all vehicles coming-in have registration number
• Ensure all Staffs going out during work hour are register in the movement book
• Screen all individuals entering and exiting the company
• Ensure there is confirmation from Front Office before exiting any guest checking out of the hotel
• Ensure to have knowledge of guests around any guest’s area or security beat
• Ensure bread/water going out are register including the appropriate receipt at the gate
• Ensure all vehicles are parked at the appropriate parking space
• Be alert and security conscious at all time
• Report all suspicious move or incident to your manager/supervisor
• Be ready to respond to the radio at your disposal at all time
• Ensure to raise the bar for vehicle after proper check
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Any other duties that may be assigned by your HOD or management from time to time

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As a Driver in the hotel, your primary responsibility is to transport the  hotel's Staffs on official movement and any other driving-related duties and responsibility. Additionally, you should also assist other departments for their transportation requirements.

Also responsible for the up keeping of the vehicle at all times and also provide excellent service as per the hotel's standard service procedures.

Duties and Responsibilities:

• Able to drive in a safe and efficient manner.
• Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
• Able to file the record of the timings for which the vehicle was used at the appropriate office or beat
• Responsible to ensure the safety of personnel while travelling or going for any official task.
• Should follow all designated SOP's for any vehicle breakdowns and accidents.
• Assist in offloading goods including gas and diesel as and when required.
• Ensure to park the car at designated parking areas
• Obey all traffic and driving regulations like speed limit etc. at all times.
• Keep the vehicle spotless in both exterior and interior appearance.
• In charge of the maintenance of his vehicles service dues, cleaning, up keeping and running condition.
• Keep the assigned car or vehicle clean and ensuring that it is mechanically sound.
• Inspect vehicle using the car checklist and rectify any issues found during the checking.
• Maintain high grooming, safety and personal hygiene standards.
• Practices accident prevention measures.
• Treat all staffs in a polite and courteous manner at all times.
• Should be able to drive and operate manual and automatic vehicles.
• Document and report all vehicle incidents like damages, accidents, theft, missing articles etc.
• Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
• Ensure daily cleanliness of the vehicle
• Ensure the vehicle is working condition.
• Requisite for refiling of the vehicle fuel tank
• Inform management of any related document of vehicle that is due for renewal.
• Ensure to communicate the authority of the movement of vehicle outside the hotel premises.
• Ensure that movement of vehicle is registered at the Tin-can gate before leaving the hotel premises.
• Ensure to have movement of vehicle register copy with you and security.
• Any other responsibility that may be assigned to you by management

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As a Barman you will be responsible to prepare and serve drinks to customers. Should be able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the bar.

You should maintain positive guest interactions while accurately mixing and serving beverages to guests in a friendly and efficient manner.

 DUTIES AND RESPONSIBILITIES:

• Interact with customers, take orders for drinks and snacks.
• Join to plan and develop bar menu.
• Serve snacks and drinks to the customer.
• Check identification of the guest to make sure they meet age requirements for purchase of alcohol and other regulatory products.
• Mix ingredients to prepare cocktails and other drinks.
• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.
• Prepare alcohol or non-alcohol beverages.
• Service Wine and Beer to guests.
• Arrange bottles and glasses to make attractive displays.
• Assess customers’ needs and preferences and make recommendations
• Sell or influence others for up selling and suggestive selling.
• Provide recommendations and suggestions to guest for choosing Drinks and Snacks.
• Serve customers in a friendly and helpful manner.
• Keep the bar counter and work area neat and clean at all times.
• Provide guidance to guests on resort activities, dining options and the general hotel products and services.
• Determine when a customer has had too much alcohol and if required refusing any further serving on a polite way.
• Demonstrate a thorough knowledge of food and beverage products, menu and promotions
• Handle and move objects, such as glasses and bottles, using hands and arms.
• Wash glassware and utensils after each use.
• Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required.
• Perform physical activities such as lifting and carrying of crates of drinks and bottle water from the store.
• Call the Cashier to always raise receipt for drinks bought and served
• Prepare inventory or purchase requisitions as needed to replenish supplies.
• Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests. 
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations
• Be responsive and helpful with regard to off menu items such as classic cocktails and expand personal knowledge in this area as much as possible
• Keep track of wines, beers, liquors, and other supplies.
• Maintaining the product quality, by checking beer pipes, cordials, juices etc.
• Follow the correct bar operating procedures with regards to: Stock rotation (FIFO); Requisitions (according to business needs); and Maintaining of par stocks
• Always approach the guests with a smile.
• Maintain a good working relationship with both colleagues and guests.
• Report for duty punctually in the correct uniform, paying attention to personal hygiene and tidiness as laid out in our grooming standards.
• Performs opening and closing procedures established for the unit
• Attend training sessions and meetings as and when required.
• Maintain high confidentiality with regard to guest’s personal information.
• Maintain a high standard of personal hygiene and body language at all times.
• Continually seek to endeavor professionalism in your job role.
• Any other duties as may be assigned by your manager/supervisor or management from time-to-time

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As an Internal Auditor your tasks will include but not limited to auditing of all book of accounts – such as cash book (receivable and payable), sales day book, purchase day book etc., and join in receiving goods in the store – comparing the actual market list and actual purchase

You will also be involved in auditing our swimming pool sales, pool bar and kitchen, gym, boutique sales, bar, restaurant, main kitchen, front desk, rooms and other cash/sales points

 DUTIES AND RESPONSIBILITIES:

• Verify that all transactions performed at the front desk and cash office are supported by documentary evidence and signatures as necessary and that they have been correctly posted  
• Verifies all account postings and balances.
• Verifies that room rates are correct and posted to guest accounts.
• Track room revenues, occupancy rates, and other front office and cash office statistics.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Understand principles of auditing, balancing, and closing out accounts.
• Perform nightly balancing of in-room video and long-distance telephone services
• Audit all book of accounts – such as cash book (receivable and payable), sales day book, purchase day book etc.
• Audit all invoices from suppliers
• Join in receiving goods in the store – comparing the actual market list and actual purchase
• Audit swimming pool sales and the gym
• Audit pool kitchen, boutique sales, the bars, restaurant, main kitchen, front desk, rooms and other cash/sales point
• Assist in checking and auditing of salary payroll
• Keep record of the company current and non-current assets
• Audit all revenue centers, consumption points, purchases etc.
• Carry out occasional checks of physical stock in all stores and compare with bin cards balance.
• Verify all quotations received in respect of purchase of goods
• Join to witness the receiving into store of all goods delivered by suppliers and to sign the relevant portion of the goods received note (GRN).
• Carry out from time to time surprise cash count checks on the cashiers.
• Verify the physical existence of the fixed assets of the hotel, by use of the fixed assets register.
• Report all cases of improprieties, fraud, irregular practices etc. to the Management through the Chief auditor without delay.
• Any other duties as may be assigned to you by the Chief Auditor or Management from time to time.

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We are recruiting for an Experienced Poultry Manager to work in our Poultry section that breed broilers for our Restaurant section food production.

As the Poultry Manager you will be responsible for the day to day management of all aspects of the poultry, maintaining quality broiler chickens and ensuring the workplace safety of all employees and visitors on the poultry, in line with the company Health & Safety Policies.

Responsibilities

• Set up houses for chicks and carry out daily checks on the housing and birds.
• General bird management – Ventilation, feeding, vaccinating etc.
• Complete daily checklists and all relevant paperwork in accordance with Quality Control.
• Litter management & feed ordering.
• Adhere to all company health & safety procedures.
• Will ensure all aspects of running the poultry are met
• Record keeping
• Any other related task

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Location: Benin, Edo

Job Description

• As a Digital Marketer, you will be responsible to develop content including different graphic designs for our social media ads, create video animation for ads and manage our social media groups including our website.
• Producing marketing contents to advertise our products, writing blog posts about industry-related topics and promoting our content on social media, generating traffic and leads for our business.
• Develops strong and innovative digital marketing strategies, using SEO and other techniques to drive traffic to company pages and generate interest in the company products and services.
• Creates engaging written, graphic, and video content while staying up-to-date on latest marketing technologies and social media.
• Ultimately, you will help us reach our target audience by delivering both useful and appealing online information about our company and products.

Duties and Responsibilities

• Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.
• Conduct research and interviews to learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings.
• Assist the marketing department with the design of promotional materials.
• Use social media to engage customers/guests, respond to questions or complaints, and to promote the company initiatives.
• Monitor the company’ social media and website metrics.
• Utilize SEO methods to increase site traffic.
• Suggest new ways to promote company offerings and to reach more clients.
• Carry out survey and identify customers’ needs
• Edit and proofread written pieces before publication
• Promote content on social networks and monitor engagement (e.g. comments, likes and shares)
• Innovate and present new marketing platforms and strategies
• Develop engaging online content including click bait, forums, videos, graphics, and blogs; monitor and analyze content success
• Forecast marketing campaign growth and ROI for marketing campaigns
• Manage email and social media marketing campaigns
• Use Google Analytics, Google Ad Words, and other relevant sites
• Drive traffic to company pages
• Keep abreast of new social media sites, web technologies, and digital marketing trends; implement these new technologies in developing campaigns and update current campaigns to include new information
• Plan and manage our social media platforms.
• Prepare accurate reports on our marketing campaign’s overall performance.
• Identify the latest trends and technologies affecting our industry.
• Evaluate important metrics that affect our website traffic, service quotas, and target audience.
• Any other duties as assigned by the departmental head or the management.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with a minimum of 2 years work experience.

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Location: Benin, Edo

Job Description

• As the Marketing Manager you will oversee and manage marketing and sales personnel to ensure maximum revenue, promotional coverage and marketing opportunities are achieved.
• You will work closely with Front Office and other strategic departmental heads to develop strategies to increase room occupancy and grow our market share for our various products. And also attending to inquiring and complaints from guests.

Duties and Responsibilities

• Works with team members and other management team to create and implement a sales/marketing plan
• Set example through professional, friendly attitude towards clients and staff, and timely response to clients
• Ensure hotel meets or exceeds budgeted goals/targets.
• Assists with the development and implementation of promotions, both internal and external.
• Creating a focus on attracting new business.
• Responsible for the training of marketing and sales personnel.
• Monitors all day to day activities of the department.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales and occupancy rates.
• Represent Hotels in various events and exhibition.
• Participates in sales calls with members of sales and marketing team to acquire new business and/or close on business.
• Supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Work closely with Front Office and Account Managers and GM to ensure proposed rate negotiations meet the financial needs of the hotels.
• Develop strong work relationships with front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
• Attending all department and hotel meetings as necessary.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Closely following up on all business leads within a 24-hour response time line to clients.
• Liaise with the marketing/sales personnel of our sister companies for brainstorming and sharing of ideas
• Visiting of corporate bodies (B2B) and individuals (B2C) as regard our various products and services.
• Ensure our brand is visible online (digital marketing and SEO). Online campaign and brand promotion
• Responding to customer’s feedback especially from customer’ survey
• Responsible for maximizing a hotel's revenues by developing programs to increase occupancy and make profitable use of accommodation, meeting and leisure facilities.
• Maintain awareness of the hotel’s facilities to the customers.
• Responsible for coordinating marketing and promotional activities of the hotel.
• Identify resources that appeal to customers’ satisfaction.
• Monitor response of the customers using the hotel facilities.
• Ensure that customers have access to the hotel information website for reservation
• Act as public relations officer of the hotel.
• Plan to develop promotions for the hotel
• Collect contacts to reach potential customers for reservations
• Ensure the comfort of the customers in the hotel.
• Ensure increase of occupancy at all times.
• Develop strong customer relations.
• Ensure protection of customers’ loyalty and reward customers who book regularly.
• Work closely with the hotel management team to identify marketing priorities.
• Carry out customer survey
• Share the results of customer satisfaction surveys and customer reviews with team members and top management to enhance customers/guests’ satisfaction.
• Any other assignment from management from time to time.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with a minimum of 6 years work experience.

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Location: Benin, Edo

Job Description

• As an Handyman you will be responsible for minor repairs, carpentry, cemetery and other minor maintenance works in order to maintain and upkeep the general surrounding of the hotel.

Duties and Responsibilities

• Prepare the necessary tools /equipment for the day's work, do any work order request.
• Carry out painting work in the hotel premises
• Carry out furniture and carpentry work
• Carry out cementing and minor sand filing and parching work
• Handle properly the work assigned by the supervisor
• Conduct regular inspections of all corridors and area equipment.
• Make inspection plan.
• Show interest in learning all available new technology and the latest products.
• Initiate orders for supplies for the trolley and maintain records of work completed.
• Ensure that all Work Order & General Maintenance works are executed, as directed by the immediate supervisor.
• Ensure that machines and equipment are clean and tidy at all times.
• Maintain and repair all furniture, carpet and wallpaper.
• Make a written report on defects noted.
• Conduct inventory of working tools and equipment every month.

Requirements

• Candidates should possess an FSLC / SSCE / GCE / NECO qualification with a minimum of 2 years work experience.