Chief Security Officer at Precious Palm Royal Hotel

As a CSO you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets. Also ensuring that all hotel properties are adequately secured at all times.

Responsible for preparing daily incident reports and ensure that all allegations of crime and other incidents are investigated and properly recorded.

Duties and Responsibilities:

• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
• Oversee first aid program for guests and employees.
• Oversee the claims process and protects company assets
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
• Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning.
• Conduct regular walk through rounds for observing the entire hotel.
• Supervision of all Security Personnel and giving clear direction on all security related aspects.
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Monitor movement of guest within the hotel premises
• Ensure search of all in-coming and out- going vehicles
• Conduct proper search on contractors
• Ensure vehicles are parked in an orderly manner
• Conduct proper search of staff coming-in and going-out at all times and ensure proper documentation of staff valuables
• Prevention of fire out break and fire-fighting.
• Ensure the safety of lives, hotel property and facilitation at all times.
• Maintain a register of all goods and equipment coming into and going out of the hotel.
• Participate in checking goods into the store and ensure they sign appropriate column.
• Prepare daily report on security matters and suggest to management corrective measures.
• Ward off intruders or undesirable elements from the hotel premises and its environs.
• Liaise with other security agents as need arises.
• Direct guest coming to make enquires to the appropriate authority.
• Any other duties that may be assigned by management from time to time