Job Vacancies at E & P Hospitality

Job Brief

We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of the FOH staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs.

To be successful in this role, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance.

Responsibilities

• Screening, interviewing, hiring, and training restaurant staff

• Managing restaurant staff's work schedules and roster

• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.

• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations

• Checking in on dining customers to enquire about food quality and service

• Monitoring and reporting inventory

• Ensuring that all food supplies and other restaurant essentials are adequately stocked

• Monitoring the restaurant’s cash flow and settling outstanding bills

• Reviewing customer surveys to develop and implement ways to improve customer service

• Resolving customer complaints in a professional manner

Your KPIs

• Amount of paid reservations

• Average table occupancy

• Quality and consistency of dishes served

• Food presentation

• Number of rejected orders

• Customer satisfaction score (CSAT)

• Order fulfillment time

• Positive customer reviews

What we are looking out for

• Degree in business administration or hospitality is advantageous

• Proven experience working as a supervisor in the hospitality industry

• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

• The ability to work in a fast-paced environment

• The ability to stand for extended periods

• Strong management skills

• Excellent organizational skills

• Effective communication skills

• Exceptional customer service skills

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Job description

Job Brief
We are looking to hire a very efficient waitress whose responsibility is primarily taking guests’ orders and delivering their food and drinks to them professionally. The ideal waitress uplifts the dining experience for customers.

Your Responsibilities

• Greet guests and present them with the menu
• Inform guests about the restaurant's special promotions
• Take orders according to the approved process
• Assist in setup activities
• Proactively suggest food and beverages to the guests in a bid to up-sell
• Communicate in a friendly manner
• Display the highest standards of hospitality
• Coordinate with the Cashier, Kitchen staff, and team on food order and preparations
• Fulfil members/guests' needs which include offering desserts/drinks, removing courses, replenishing utensils, refilling glasses
• Observe grooming standards consistently
• Observe strict hygiene and cleanliness at all times
• Assists with restaurant inventory management
• Opens and closes the shift
• Attend meetings and training sessions
• Other tasks and duties assigned

Your KPIs

• Sales per hour
• Spend per head
• Amount per dining
• Positive customer reviews
• Number of tables served

What we are looking out for

• A minimum of 2 years work experience.
• Proven work experience as a Waitress
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work shifts
• Must live within the Island

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Job Description

We are looking to hire a Chef who will prepare, season, and present meals and dishes according to approved standards. You will initiate new ideas in cooking methods and in service delivery.

Responsibilities

• Prepare and serve meals on the menu

• Design new recipes and plating ideas

• Inspect the quality of all meals to ensure consistency and tastiness

• Ensure promptness, freshness, and quality of dishes

• Implement hygiene policies and examining equipment for cleanliness

• Review staffing levels to meet service, operational, and financial objectives

• Perform administrative tasks, take stock of food and equipment supplies, and draft purchase orders

• Interface with guests to obtain feedback on food and service quality

• Comply with nutrition and sanitation regulations and safety standards

• Foster a climate of cooperation and respect between coworkers

• Other tasks as assigned by manager

Requirements

• Minimum of two years culinary education and training

• Proven experience working as a Chef

• Proven ability of kitchen management

• Excellent communication skills

• Knowledge of food professional principles and practices

• Good organisational and time management skills

• Ability to multitask and work effectively under pressure

• Up-to-date with culinary trends and optimised kitchen processes

• Good understanding of useful computer programs (MS Office, restaurant management software, POS)