Restaurant Supervisor at E & P Hospitality Limited

Job Brief

We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of the FOH staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs.

To be successful in this role, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance.

Responsibilities

• Screening, interviewing, hiring, and training restaurant staff

• Managing restaurant staff's work schedules and roster

• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.

• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations

• Checking in on dining customers to enquire about food quality and service

• Monitoring and reporting inventory

• Ensuring that all food supplies and other restaurant essentials are adequately stocked

• Monitoring the restaurant’s cash flow and settling outstanding bills

• Reviewing customer surveys to develop and implement ways to improve customer service

• Resolving customer complaints in a professional manner

Your KPIs

• Amount of paid reservations

• Average table occupancy

• Quality and consistency of dishes served

• Food presentation

• Number of rejected orders

• Customer satisfaction score (CSAT)

• Order fulfillment time

• Positive customer reviews

What we are looking out for

• Degree in business administration or hospitality is advantageous

• Proven experience working as a supervisor in the hospitality industry

• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

• The ability to work in a fast-paced environment

• The ability to stand for extended periods

• Strong management skills

• Excellent organizational skills

• Effective communication skills

• Exceptional customer service skills