Technical Customer Support Officer at HelloMe Limited

As a Technical Customer Support Officer, you will provide expert assistance to customers by troubleshooting technical issues, resolving queries, and ensuring a seamless user experience with our digital banking products and services

• Provide technical assistance and support for incoming queries and issues related tocomputer systems, software, and hardware.
• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support role, preferably within the technology or software industry.
• Strong technical knowledge of computer systems, software, and hardware.
• Proficiency in using support ticketing systems, CRM software, and remote support tools.