Job Vacancies at Bukka Hospitality Limited (Bukka Hut)

Role Overview

• The Retention Officer is responsible for nurturing and maintaining strong relationships with existing corporate clients, ensuring high satisfaction, repeat business, and long-term engagement. The role focuses on managing ongoing corporate programs, optimizing client experiences, and supporting initiatives such as meal vouchers, team bonding activities, events, and other corporate offerings to drive loyalty and maximize revenue opportunities.

Job Description

• Manage and maintain relationships with existing corporate clients to ensure satisfaction, engagement, and repeat business.
• Monitor and support the delivery of corporate programs including meal vouchers, lunch boxes, business meetings, seminars, and conferences.
• Develop and implement retention strategies for corporate clients, including team bonding schemes, internal engagement programs, CSR initiatives, and annual events.
• Track corporate client usage, engagement, and feedback to identify opportunities for upselling or enhanced services.
• Coordinate with Operations, Catering, and Event teams to ensure seamless delivery of corporate offerings.
• Conduct Monthly Business Reviews (MBR) with key corporate clients to evaluate performance and strengthen partnerships.
• Maintain and manage corporate account records, contracts, and engagement history for reporting and analysis.
• Identify potential risks to client retention and proactively address concerns to maintain strong relationships.
• Collaborate with internal teams to enhance corporate programs and improve client satisfaction.
• Stay informed on market trends, competitor activities, and best practices in corporate engagement to maintain a competitive advantage.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field.
• Minimum of 1-3 years of experience in corporate account management, client relations, or business development, preferably within QSR, FMCG, or hospitality sectors.
• Proven track record in managing and growing corporate client relationships.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) for reporting, analysis, and presentations.

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Job Responsibilities

• Provide day-to-day administrative support to all managers within the department, including scheduling meetings, managing calendars, and coordinating internal and external communication.
• Maintain, organize, and track departmental records, contracts, and documentation to ensure operational efficiency and compliance.
• Collect, organize, and analyze data across partnerships, corporate clients, and B2C events to support managerial decisions.
• Track key performance indicators (KPIs) for acquisition, retention, and event operations.
• Prepare reports, dashboards, and presentations on departmental performance, event outcomes, revenue impact, and client engagement.
• Collaborate with managers to provide data-driven recommendations for improving operations and achieving departmental objectives.
• Monitor departmental budgets, track expenses, and highlight variances or opportunities for cost optimization.
• Assist in coordinating departmental activities, including onboarding, internal communications, and operational logistics.
• Ensure accuracy, integrity, and consistency of departmental data, implementing improvements in data collection and reporting processes.
• Serve as the primary administrative and data liaison between managers and the Head of Business.

Job Requirements & Qualifications

• Must have a minimum of Bachelor’s Degree
• Bachelor’s degree in Business Administration, Data Analytics, Statistics, Economics, or a related field.
• Minimum of 2–3 years of experience combining administration and data analysis, preferably in events, corporate, or hospitality sectors.
• Strong organizational, multitasking, analytical, and communication skills.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Outlook) and familiarity with data visualization tools (Power BI, Tableau, or similar).
• Attention to detail, accuracy, and ability to work independently under tight deadlines.

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Job Description

• A digital sales agent's job responsibilities include identifying and engaging potential clients through online channels, promoting and selling digital products, building customer relationships, and managing the sales pipeline. Key duties involve lead generation, creating sales presentations, handling customer inquiries and orders via digital platforms, and collaborating with marketing teams to achieve sales goals. 

Job Responsibilities

• Make outbound calls and receive inbound calls.
• Take customer orders, process them, and follow up with them.
• Provide exceptional customer service and ensure customer satisfaction.
• Handle customer complaints or inquiries.
• Provide customers with needed information and support.
• Save customers' information in the company database.

Job Requirements & Qualifications

• You have at least zero to two years of work experience
• Must have a minimum of Bachelor’s Degree

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Job Responsibilities

• Operations Management
• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Monitor food quality, presentation, and service standards.
• Ensure compliance with health, safety, and hygiene regulations.
• Manage stock levels and coordinate with supply chain for timely replenishment.
• Team Leadership & Development
• Recruit, train, schedule, and supervise restaurant staff.
• Set performance goals, conduct evaluations, and provide coaching and feedback.
• Foster a positive work environment and build a motivated, high-performing team.
• Customer Experience
• Ensure excellent guest service and handle customer complaints effectively.

Job Requirements & Qualifications

• You have at least two to five years of work experience
• Must have a minimum of Bachelor’s Degree

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Job Responsibilities

• Curate and develop new event concepts that align with the organization’s objectives and enhance brand visibility.
• Plan, coordinate, and execute both internal and client-paid events from conception to completion.
• Lead, supervise, and mentor the event planning and catering teams, ensuring high-quality service delivery and adherence to performance KPIs.
• Define, monitor, and evaluate team KPIs, including event execution efficiency, client satisfaction, budget adherence, and operational effectiveness.
• Manage event timelines, budgets, logistics, and operational requirements for seamless execution.
• Coordinate menu selection, food preparation, and equipment rental for catering-supported events.
• Oversee vendor and supplier relationships to ensure timely provision of materials, equipment, and services.
• Supervise on-site setup, food service, logistics, and overall event flow for a smooth and successful experience.
• Support Central Kitchen and Store teams to align operational capabilities with event requirements.
• Assist in training and developing event and catering staff to maintain company standards and drive continuous improvement.
• Attend trade fairs, conventions, and industry events to represent the organization and stay informed on emerging trends.

Job Requirements & Qualifications

• You have at least five to eight years of work experience
• Must have a minimum of Bachelor’s Degree
• Proven ability to lead, mentor, and manage cross-functional teams while monitoring and achieving team KPIs.
• Strong organizational, problem-solving, and communication skills.

Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) for planning, reporting, and presentations.

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Job Responsibilities

• Lead and oversee all acquisition and retention teams across corporate, B2C events, and partnerships functions.
• Provide strategic guidance and operational direction to ensure consistent execution of acquisition and retention strategies.
• Monitor and evaluate the performance of all teams, setting targets, KPIs, and reporting standards.
• Ensure seamless coordination between corporate, B2C events, and partnerships teams with Operations, Catering, and Event support functions.
• Approve and oversee negotiation of contracts, partnership agreements, and event/catering deals to maximize revenue and client satisfaction.
• Review client engagement initiatives, loyalty programs, and service delivery processes to ensure high retention and repeat business.
• Foster a culture of collaboration, innovation, and high performance within the teams.
• Track and report on overall business performance metrics, including acquisition success, retention rates, revenue impact, and ROI.
• Identify growth opportunities across corporate, B2C events, and partnerships functions and recommend strategic initiatives.
• Represent the organization at high-level industry, networking, and corporate events to strengthen brand presence and external relationships.

Job Requirements & Qualifications

• You have at least five to eight years of work experience
• Must have a minimum of Bachelor’s Degree
• Proven experience in managing multi-functional teams across acquisition and retention roles.
• Strong leadership, strategic planning, negotiation, and relationship management skills.

Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) for reporting, tracking, and presentations

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Job Responsibilities

• Identify and pursue new B2C catering opportunities across private and social events, including Owambe parties, birthdays, house parties, weddings, burials, anniversaries, and entertainment festivals.
• Develop and maintain a pipeline of potential clients for events catering services.
• Conduct client consultations to understand event requirements, budgets, and preferences.
• Prepare and present tailored catering proposals and service packages to prospective clients.
• Coordinate internally with Operations, Events, and Catering teams to ensure feasibility and smooth delivery of services.
• Negotiate terms and finalize agreements with clients to secure event contracts.
• Track and report on acquisition performance metrics, including leads generated, contracts closed, and revenue impact.
• Build relationships with event planners, vendors, and other stakeholders to expand reach and sourcing opportunities.
• Stay informed about market trends, competitor offerings, and client expectations to identify new acquisition strategies.
• Represent the company at community events, fairs, and relevant social gatherings to generate leads and increase brand visibility.

Job Requirements & Qualifications

• Bachelor’s degree in Marketing, Hospitality Management, Business Administration, or a related field.
• Minimum of 1-3 years of experience in events acquisition, sales, or catering services, preferably within B2C event management.
• Proven track record in acquiring and closing catering or event contracts.
• Strong interpersonal, negotiation, and relationship management skills.

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Job Responsibilities

• Source, negotiate, and maintain relationships with vendors and suppliers for event materials, catering, and equipment.
• Coordinate timely delivery of goods and services to meet event schedules and requirements.
• Ensure all vendors comply with contracts, quality standards, and company policies.
• Assist in budgeting and cost tracking for vendor services to support cost-effective event operations.
• Maintain an updated vendor database, including contacts, contracts, pricing, and performance records.
• Monitor vendor performance during events and address any service or quality issues promptly.
• Collaborate with the Event Planning Manager and Event Coordinators to align vendor activities with event logistics.
• Assist in evaluating new vendor options to improve service delivery and operational efficiency.
• Prepare reports on vendor performance, costs, and contract compliance for management review.
• Stay informed on market trends, vendor innovations, and best practices in event sourcing and procurement.

Job Requirements & Qualifications

• Must have a minimum of Bachelor’s Degree
• Bachelor’s degree in Business Administration, Supply Chain Management, Hospitality, or a related field.
• Minimum of 2–3 years of experience in vendor management, procurement, or event operations.
• Strong negotiation, organizational, and relationship management skills.
• Ability to handle multiple vendors and deadlines under pressure.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) for reporting, vendor tracking, and documentation.

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Job Description

• The Event Coordinator supports the Event Planning Manager in the planning, organization, and execution of internal and client-paid events.
•  The role ensures smooth operational execution, timely communication with clients and vendors, and adherence to quality standards. 

Job Responsibilities

• Assist in planning and coordinating internal and client-paid events from concept to completing.
• Liaise with clients, vendors, and suppliers to ensure timely delivery of materials, equipment, and services.
• Support the Event Planning Manager in supervising on-site setup, catering, and overall event logistics.
• Prepare event documentation, checklists, and schedules to ensure seamless execution.
• Track event budgets, expenses, and resource allocation to support cost-effective operations.
• Monitor service delivery during events and address any operational issues promptly.
• Maintain accurate records of client requirements, vendor contracts, and event outcomes.
• Support team training and provide guidance to event and catering staff as needed.
• Assist in post-event evaluation, gathering feedback, and reporting to the Event Planning Manager.
• Stay informed on industry trends, event innovations, and best practices to support continuous improvement.

Job Requirements & Qualifications

• Must have a minimum of Bachelor’s Degree
• Ability to manage multiple tasks under tight deadlines while maintaining attention to detail.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) for planning, reporting, and documentation.