Retention Officer at Bukka Hospitality Limited (Bukka Hut)

Role Overview

• The Retention Officer is responsible for nurturing and maintaining strong relationships with existing corporate clients, ensuring high satisfaction, repeat business, and long-term engagement. The role focuses on managing ongoing corporate programs, optimizing client experiences, and supporting initiatives such as meal vouchers, team bonding activities, events, and other corporate offerings to drive loyalty and maximize revenue opportunities.

Job Description

• Manage and maintain relationships with existing corporate clients to ensure satisfaction, engagement, and repeat business.
• Monitor and support the delivery of corporate programs including meal vouchers, lunch boxes, business meetings, seminars, and conferences.
• Develop and implement retention strategies for corporate clients, including team bonding schemes, internal engagement programs, CSR initiatives, and annual events.
• Track corporate client usage, engagement, and feedback to identify opportunities for upselling or enhanced services.
• Coordinate with Operations, Catering, and Event teams to ensure seamless delivery of corporate offerings.
• Conduct Monthly Business Reviews (MBR) with key corporate clients to evaluate performance and strengthen partnerships.
• Maintain and manage corporate account records, contracts, and engagement history for reporting and analysis.
• Identify potential risks to client retention and proactively address concerns to maintain strong relationships.
• Collaborate with internal teams to enhance corporate programs and improve client satisfaction.
• Stay informed on market trends, competitor activities, and best practices in corporate engagement to maintain a competitive advantage.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Hospitality, or a related field.
• Minimum of 1-3 years of experience in corporate account management, client relations, or business development, preferably within QSR, FMCG, or hospitality sectors.
• Proven track record in managing and growing corporate client relationships.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) for reporting, analysis, and presentations.