Front Desk Officer (Lokogoma) at Ecofitnesshub Limited

Responsibilities
Customer service & Communication:

• Welcome customers and check in members professionally.
• Attend to all calls, messages, and direct messages in a timely manner.
• Explain gym packages to new members and assist them in becoming familiar with the facility.
• Provide excellent customer service and resolve inquiries effectively.
• Gather customer feedback and escalate concerns to line manager.
• Promote ongoing programs, classes, and special offers to members.
• Upsell memberships, personal training packages, and wellness product

Membership & Records Management:

• Update member records with new contact information and payment details.
• Maintain accurate membership records and process fees as directed by Management.
• Process card/ transfer payments for gym/facility services rendered.
• Ensure up to date records with client and non entry for expired memberships

Access Control & Security:

• Ensure accurate and adequate access control for all members and visitors.
• Act as the “eyes and ears” of the facility by reporting suspicious activities or safety concerns promptly

Administrative & Clerical Duties:

• Handle general front desk operations including sorting incoming mail, filing, data entry, and dispatching packages.
• Ensure proper organization of front office operations and maintain tidy, clean common areas.
• Manage supply inventory and monitor facility equipment needs.

Marketing Support & Social -Media:

• Create engaging content and manage the facility’s social media platforms to promote services and events.
• Support promotional campaigns and community outreach initiatives.
• Collaborate with trainers and management to highlight success stories on social media.

Health and Safety:

• Enforce gym safety rules and ensure members use equipment responsibly.
• Monitor compliance with hygiene standards (sanitizing equipment, enforcing mask or cleanliness policies if applicable).
• Support emergency procedures, including first aid response and evacuation protocols.
• Ensure that front desk is tidy at all times.

Professional Development:

• Participate in staff training sessions to stay updated on customer service, safety, and fitness trends.
• Maintain knowledge of gym services, schedules, and promotions to answer member inquiries effectively.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Mass Communication, Customer Service or any related
• 1 - 2 years’ experience in customer-facing role (fitness /hospitality industry a plus).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.

Key Competencies:

• Excellent communication and interpersonal skills.
• Friendly, smart appearance, and proactive attitude.
• Good customer service orientation
• Strong attention to detail
• Professional appearance and conduct.